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- J W.
Experienced, professional and fun to work with! – Remodeling a kitchen is such a huge deal that we put it off for quite some time. If only we had known about Roy Faust and New Creations we would have started much earlier!
We love the final product and have to say that the experience was excellent. New Creations came in on budget and ahead of time!! These guys really know what they are doing!
The planning was very thorough. We had a great exchange of ideas to finally come up with the design and materials we wanted and the end result proves it. We have a kitchen that is just right for our family and lifestyle.
During the process Jeremy, our day-to-day contact, was always polite and professional, with a good sense of humor too! The work site was always clean. The subcontractors showed up when they said they would. We loved the Basecamp tool that helped everyone know the schedule, and let us plan our lives around the work.
With a big project there will obviously be minor hiccups along the way, but it is how they were dealt with that shows the true professionalism of New Creations… quick to respond and always focused on providing excellent customer service.
We would definitely recommend New Creations to anyone undertaking a kitchen remodel.Read More
- Nancy I.
We recently remodeled our master bathroom with New Creations, with Roy and Troy, and could not be happier with the outcome. As nervous newcomers to remodeling, I found Roy's straight-forward-tell-it-how-it-is style very refreshing. I was also pleasantly surprised and relieved that Roy did not try to "sell" additional things/services, but rather functioned as a guide and shared his experience with us if he thought it would benefit us in making a decision. Roy was extremely patient with our questions and concerns.
Troy managed the project with patience and grace, waited for inspectors, treated our home and our family with tremendous respect, listened carefully to any comments we had to make and took care of things in our home that weren't even part of our contract--he just offered to help!
Not sure you will find a better duo of honest, hard-working men to make your vision suddenly appear in your home. Can't wait for my next project to put them back to work. Highly recommended!Read More
- Katie Hobbs
My kitchen is awesome! – It has been 3 years since my remodel and I am as happy with the work as I was the day it was complete. The crew was professional and curtious. When they worked, they did their best not to interupt our lives. Not to mention, the work was done quickly and the craftmanship was stellar.
Use New Creations to invest in your home. You will love them and your new space!Read More
groovy granite – We have had a lot of work done on our home of 25 years. Working with New Creations was the best experience I have had so far. Roy was straightforward and very in to making sure we were completely satisfied. Even monthes later. He gave me a notebook to walk me thru the process of redoing my kitchen and it kept me in the loop of every detail. I love, love, love, my groovy kitchen. Even the teenage boys notice it.
New Creations stands behind their work. I recommended them to my parents who had the same wonderful and dependable experience that I had.Read More
Amazing results AND EXPERIENCE. Highly recommended! – As a first-time home remodeler, I was surprised at how emotional the whole experience can be. You're handling countless deadline-driven decisions, surprises, expenses and strangers in your home. Yet somehow, thanks to the great planning and communication of Roy and Troy at NC, I can genuinely say that I did not stress out one bit. Not only do they offer a stellar service--my kitchen is stunning--at a very reasonable price, but they bring a whole lot more to the table. They are genuine, creative, trustworthy people who are passionate about what they do, and are deeply committed to the homeowner's positive experience. Every question or concern I had was addressed completely and in a timely manner. Every potential setback was met with problem solving and positivity. I cannot recommend them more enthusiastically!Read More
- Sue D.
Awesome Experience with Bathroom Remodel – After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy Faust and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting….so many decisions for us, but they delivered exactly what we asked for.
We couldn’t be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way.
We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations…we would do it all again!Read More
- GjGj and Papa Jim
6-Star Remodel Experience – Each associate of New Creations, from the ower Roy, with partners Troy and Greg, to the construction crew Polo and his helper Juan, truly cares about doing the best job possible and making the experience pleasant. They hire the best electricians, painters, plumbers, appliance installers in the business and coordinate their schedules so you don't have to worry about a thing. As a matter of fact, Roy's favoriate expression to me was "Don't worry...that's what you're paying me for." And with Roy Faust you get your money's worth. Not only would I recommend him to anyone looking to remodel, I'm recommending him to my MOTHER!Read More
- Carol L.
New Creations Should Get 10 Stars!!!!!!!!!!
Roy and his team recently built and installed custom cabinets in my home. I had an idea of what I wanted, and Roy made my dream a reality! He took my ideas and then added things that I never would have thought of to turn the cabinets into something FABULOUS! Everybody who sees them goes OOooooohhhh!!! His attention to detail is amazing!! I am SO IMPRESSED with Roy and New Creations. I wholeheartedly recommend New Creations ... you won't be disappointed.Read More
Couldn’t be happier with my kitchen remodel – Last fall, New Creations did a complete remodel of my kitchen. From beginning to end everything was done on time, within budget and with tremendous professionalism. I am very picky and slow to make up my mind, but Roy and his crew were always patient and accommodating. In the end, I couldn’t be happier with my kitchen. The design is functional and fits my needs perfectly. The craftsmanship of the cabinets is first rate. The tile work is exceptional. And, just a few weeks ago – nine months after my kitchen was finished – I called Roy when I noticed a slight problem. Two days later my problem was fixed. Roy is all about customer service. He says he stands behind his work and he does. I would recommend Roy and New Creations to anyone looking to remodel their kitchen.Read More
Beautiful stress-free kitchen remodel – New Creations finished a complete kitchen remodel for us this summer. We were concerned about our ability to envision a stylish, practical design, but Roy and his designer helped us make great decisions that fit our family. Troy kept the job running smoothly and kept us aware of what work would happen each day. All of the staff we interacted with were dependable, professional, and meticulous. They even worked to minimize any mess. Roy and Troy went out of their way to make sure we loved every aspect of our kitchen. They actually made the experience fun and stress-free. We highly recommend them!Read More
I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them.Read More
- Jennifer C.
I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.
Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.Read More
We Love Our Bathroom – Roy, the vibrant and energetic owner of New Creations, places customer satisfaction as the centerpiece of his business. His experience, enthusiasm and gift for envisioning the creative possibilities truly made me feel that my project was his most important one. His site manager, Troy, supervises all aspects of the project with a consistently careful eye and responsiveness to the client's input. The follow through was excellent and pride in execution was always evident. We are extremely delighted with our new bathroom, exactly what we had in mind.Read More
A+++ – We started with a very outdated, 70s kitchen that I really was expecting to have to gut. Not something I was looking forward to as I knew our budget couldn't afford it. In walks Roy with great ideas, great materials & voila!
Roy & crew were very professional, communicated openly & were mainly concerned that our wants/needs were met. That's is hard to find in any business these days, not to mention remodeling.
Thanks to New Creations for making our kitchen truly the heart of our home.Read More
- Don Holt
This is the second time (and second house) we have used New Creations. It was good to work with Roy and his Team again. They do a terrific job of working with you to understand what you envision for your remodel. This includes making valuable inputs where needed. We also appreciate the work ethic of Roy’s Team and the way they keep the job Site clean. Unlike the first time we used New Creations, there were some issues along the way. Roy and his Team responded quickly and made sure we were happy with the end product. Roy expects perfection and that is always evident during the walkthroughs with him.
We are very happy with the final results.Read More
- Mark D.
Best Kitchen Remodeler...Hands Down! – Roy (owner of New Creations) worked very patiently with us as we painfully crawled through the design and estimating/ bid evaluation process. He had a lot of great ideas we had not considered when we decided to remodel the kitchen. Once we finally accepted his offer, he very clearly lined out all the steps his team need to do and all the homework we needed to do in order to get all materials and resources in the right place at the right time. The first day of demo was Oct 19, 2011 and the last day of punch list tidy ups was Dec 23. The bulk of all the work and adjustments were completed by the end of November but Roy's commitment to 100% customer satisfaction kept his guys coming back until everything was right per his opinion which in a number of cases was far more detailed than ours. All of his team were very personable and we had no concerns allowing them to work in our home unattended. We got to meet all of them prior to us even signing the contract with New Creations which was just another example of how Roy took uncertainty out of the equation. Add on top this, their use of a web based project planning tool that we were given access to so we could always keep up with what was accomplished by who as well as what was coming and when. The team kept the house very neat considering the level of construction that was taking place and made sure to clean up at the end of everyday. We could not be happier with the final product New Creations delivered for us. The kitchen is far more functional than the original with lots more cabinet and drawer space without adding a single inch of sq footage. From beginning to end, Roy and his project manager, Troy were always responsive by e-mail and phone for any question that popped into our heads and the thoroughness of the upfront planning & design efforts they led resulted in no change orders or other financial surprises (except for items mandated by city code i.e. smoke detectors on every open surface in house it seems, overwhich they had no control). All of Roys' subcontractors took as much ownership of our satisfaction as Roy did for which we are very grateful. We highly recommend you consider Roy Faust and New Creations for your remodeling project, you will not be disappointed!Read More
kitchen remodel – Both Roy and Troy were excellent communicators and very customer friendly. Our options were clearly presented with great advise every step of the way. Our kitchen turned out even better than we imagined. The price was fair, the job was completed on time, and best of all, there were no surprises. I highly recommend New Creations and we plan to use them again for our bathroom remodel.Read More
Responsive, respectful and a good company to trust – Roy is a highly energetic individual who truly cares about his customers. His company made frequent calls and emails to me during the project and any issue and concern was addressed immediately. This company is a fresh change from what the general public expects from contractors. They did a very professional job with my kitchen and I am very pleased with the results.Read More
After receiving countless compliments on our kitchen remodel, we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business. In recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my house is now one of the best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!Read More
I used New Creations for a kitchen remodel 2 years ago. Roy was great about helping me through the process of choosing granite and tiles to suit my style. He kept everything within my budget but always gave me options for upgrades if I wanted them.
His team was very professional and my home was always cleaned up at the end of the day. The job was finished in a timely manner and follow-up was excellent. I was so pleased that I have now signed on with New Creations to have my master bath updated.
My master bath remodel is now completed and once again New Creations came through and gave me the bath I've always dreamed of. Even though the remodel took place around the holidays, schedules were kept and there was minimal disruption of daily life. Roy and his team helped choose exactly the tile combinations I had in my mind and also gave me good suggestions on ways to compliment my choices. Tile work by Apollo and his assistant was wonderful, the vanities that Greg created are awesome and everything was done with little disturbance or mess. All the New Creations employees are professional, pleasant and easy to work with. Thanks again to New Creations for the bath they created for me!Read More