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Amazing Kitchen Remodeling from a Highly Ethical Company – In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do.Read More
Highly Recommend this Kitchen Remodeler! – New Creations did a fantastic job remodeling my kitchen. We added granite, new plumbing, new dry wall with granite backsplash & a travertine backsplash. Roy gave me a very fair and competitive bid (I got several bids so I knew his was fair.) All of the workmen were courteous and respectful in my home. They were helpful and interested in my concerns/feedback on the job as it progressed. Roy returned all of my calls and made sure that I was completely happy with his product/service. If you want to make sure you have a quality job, great service and a fair price - call New Creations. I would definitely use them again!Read More
New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.
New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.
Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.
The project moved fast and they limited the time that we were without electricity and water - this was much appreciated :)
We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!Read More
Note: This review was originally written in 2010 after New Creations remodeled our kitchen. We used this same company again in 2013 to remodel our master bathroom and had another positive experience.
New Creations is the Complete Package – Remodeling our kitchen and powder room was a big decision and a big investment.
We chose New Creations because they were friendly, low-pressure, and responsive from the start. We had several meetings with Roy, met all the contractors, heard their ideas, received an estimate, visited the showroom, and visited a kitchen they renovated before we even signed any agreement with them!
It was intimidating to choose all the elements for our new kitchen, but New Creations made it easy. They didn’t have a designer at the time, but Roy shared his experience and knowledge of emerging trends in the industry. It was helpful to see working models in the showroom and have large samples (2’ x 2’) of cabinet types and paint colors available. Taking my chosen samples home with me to move around the space and see at different times of the day with the changing natural light made the selection easier. And later, after the cabinets and counters were installed, when I began to doubt my wall paint selection, Troy cheerfully delivered all the neutral samples that I requested (perhaps 20 or more?) to view again.
Throughout, Troy did a wonderful job of choreographing the different contractors and communicating with us. In addition to regular email updates, we were able to log-in to see what activities were scheduled and read the communication with the contractors. With 2 full-time work schedules, a toddler, and a dog to plan around, it was very important that we knew what to expect each day.
All the contractors were respectful of our home and seemed to understand that we were still living there from demolition to completion. They kept the mess contained and tidied up before leaving each day. They were also very collaborative. We met with each contractor at least twice during the planning stages and communicated several times while the project was in full-swing. They answered all our questions, put us at ease, offered suggestions, and were responsive to any concerns that we had. Winston, James, Larry, Lisa, and Manuel (and their crews) are all very professional and friendly. They seemed very knowledgeable in their areas and as concerned as we were to create a space that would meet our family’s needs.
Roy prepared us in advance to expect hiccups so we weren’t completely surprised when some did occur. What was reassuring, however, was that someone from the team always responded to our phone calls (even when they were later in the evening!), they offered professional solutions, and never appeared to be put-out.
New Creations was thorough and honest. In our final walk through with Roy, he pointed out small imperfections that we hadn’t noticed and he identified a feature which we had paid for, but hadn’t received. He made sure that this was remedied within the week. In the end, it was another example of their attention to detail and pride in their work.
At first, we were surprised by the estimated costs to remodel our kitchen. But 8 months later (9 weeks of construction) - after seeing the amount of coordination, the number of professional individual contributors, and the quality of the materials involved - we are delighted with the results and feel that it was well worth the investment.Read More
Troy Hester should be applauded for not only representing the company well overall, but for his time and effort to keep the customer informed of plans for the week, inclusive of delays of materials and services. Troy exhibited true professionalism and strong communication skills throughout the entire multi-month experience. Roy Faust represented the company with enthusiasm, skill, and professionalism as well. Hats off to New Creations!Read More
- joan stys
Totally amazing transformation of our outdated kitchen! The New Creations team really made things happen & kept us in the loop as changes needed to be made. Roy, Erin, Apollo & the whole team work very well together & are great at making the entire experience as stress free as possible.Read More
Even after 4 months, I still feel like I'm on vacation when I am in my beautiful kitchen!
- Carol R.
As I was looking for my next new home, I fell in love with a home that had a kitchen remodeled by New Creations. It was amazing with exceptional design in which you could tell had been professionally executed. In our search for a new home, we ended up buying a house that was going to need to be renovated and immediately I called Roy. I told him I had seen his work first hand and wanted him to renovate our kitchen! Roy agreed to work with us although our situation would be unique in that not only was the kitchen being renovated, but the entire house was under construction. Roy and his entire team far exceeded our hopes for a dream kitchen! In working with different construction teams for the last 4 months, I can say that without a doubt New Creations stands out for their ability to communicate, execute, and make you feel like you are their only client! Roy and Troy were always available when we had any questions or concerns and that is invaluable when it comes to designing your dream home! Apollo, who did the tile work and punch list went above and beyond his role as well. Everyone on his team was professional, friendly, polite, and worked as though it was more than just a job for them. They all take pride in their work and it shows! I would not hesitate to recommend New Creations to anyone!Read More
Best Kitchen/Bath Remodel in Austin – No need to look any further.
We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.
We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.
At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.
Attention is given to every detail of the project.
One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.
We would certainly hire them again and probably will for some other remodeling projects we have planned.
Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.Read More
New Creations Custom Kitchen & Bath Remodeling – My husband and I were very pleased with the outcome of our kitchen cabinets. The entire job was done timely and everyone was very professional. Roy followed up to make sure we were happy with the results and Greg and other workers were very flexible with our schedule.
They did an outstanding job and I get so many compliments on my kitchen.Read More
- Matt M.
FULL Service Kitchen and Bath Contractors – My wife and I just finished a full blown "complete gut" custom remodel on our condo kitchen and master bath located in Tarrytown. The title says it all...these guys are a FULL service contractor and will do design, help you select materials, make color/pattern recommendations, write fixed bid quotes, manage subcontractors, and warrant the finished product. We are now enjoying the end result and get compliments on the remodel every time someone comes to the house. If we decided to sell the condo tomorrow, I think we would get back every penny spent.
Before you sign a thing, Roy will provide a detailed quotation and plans. I was relieved to get to the end of the project and owe exactly what was agreed to. We bid out the project and asked around and typically contractors don't have the ability to draw up detailed plans so you have to hire an architect for even the simplest cabinet design, which can be pricey. Not the case with New Creations.
This was the first time I went through a process like this and I have to say that while it was painful to live in a house with no kitchen and master bath, it was well worth the wait. With all the great compliments, there are some pain points that is characteristic of any remodel from what I hear. In some cases, attention to detail was overlooked in the design phase and the team had to make modifications on the fly. I would have liked to see those details worked out ahead of time. All I can say is ask tons of questions and review work often. If you see something that doesn't look right, speak up. That goes for any contractor.
Roy has built quite a system with New Creations and he has some great people working for him...Jeremy, you are the man. Would definitely recommend them and use them again on the next project.Read More
Best Contractor Experience Ever! – Our kitchen was every bit the quintessential galley model from the 1980s—skinny, appliance doors bumping cabinet doors, and finished with wood laminate running across the countertops, backsplash, and even surrounding the yellow-plastic-encased fluorescent light fixture. The builder even added a wall to divide it from the living and formal dining area, complete with a tiny square window so the tired cook would watch the 5 o’clock news while she heated up TV dinners in her faux wood prison. Obviously, I had major issues with my kitchen.
My husband and I overhauled our house, and no matter what we did, we were stumped when it came to the kitchen. We had a few ideas, none of them terribly concrete—but that didn’t stop us from interviewing a string of contractors who were clearly frustrated with our lack of vision. That was where Roy and his team shined from the beginning—our openness didn’t frustrate him, it got him excited. He worked with us for over a month, taking our vague clues (i.e.”You see the shelf in the background of this ad? Those could be cool!”) and transforming them into something his team could create. He gave us the same attention as the higher end design build firms, and when the sketches were complete, the pricing didn’t make us swoon. Hooray!
After all was said and done, we knocked down a wall, covered the remaining space in creamy penny round tile, installed brand new cabinetry and shelving in sumptuous cherry and walnut stain, and tied it all together with some of the best lighting work I’ve ever seen. This isn’t to say we didn’t encounter issues---all renovation projects of this magnitude will. And here is my favorite thing by far about New Creations: They did us right in every possible way. They were accountable, ethical, fair, and NICE. I have had good and bad contractor experiences, and even with the good ones, I’m not sure I could say that so unabashedly. I am obsessed with my new kitchen—If you want to message me, I’m happy to talk to you in more detail about Roy and his colleagues.Read More
I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail (I am that detail oriented!) When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!
Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.Read More
Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely an professional manner.
As with any renovation project there were some surprises, some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.
In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends. I am already planning for my next renovation project with Roy and the New Creations team.
We Love Our Bathroom – Roy, the vibrant and energetic owner of New Creations, places customer satisfaction as the centerpiece of his business. His experience, enthusiasm and gift for envisioning the creative possibilities truly made me feel that my project was his most important one. His site manager, Troy, supervises all aspects of the project with a consistently careful eye and responsiveness to the client's input. The follow through was excellent and pride in execution was always evident. We are extremely delighted with our new bathroom, exactly what we had in mind.Read More
Our Remodeled Kitchen Is Wonderful! – We had Roy and the New Creations crew remodel our
30 year old kitchen and are really pleased with how their work updated and revitalised the most
popular room in our home. We liked our solid wood cabinets and wanted to try to match new
door additions to existing cabinets. We were not sure it could be done to our satisfaction. How
wrong we were! Our friends can't tell the new from the old, and Greg, the cabinet guy, really
worked wonders with all our ideas. We were very impressed with the skilled artisans making up
the New Creations team. Mike, the project manager, checked on the project every day and Troy
made sure our several requests regarding the work site and our neighbors were met. For
example, we didn't want loud music blasting from radios; we wanted the work site cleaned up
at the end of each day; we asked them to keep the number of crew trucks and cars to a
minimum and that our and the neighbor's driveways be kept free. New Creations exceeded our
expectations in all regards.
We are truly pleased with the finished product and would happily and enthusiasticallyRead More
recommend Roy Faust's New Creations to anyone thinking about kitchen and bath remodeling.
We hope to remodel our master bath in the coming months and are keeping Roy and his team
on our speed dial.
Kitchen remodel went well beyond what we imagined! – My wife wanted new countertops in our 10 year old kitchen. After new wood flooring in the house this past summer I looked at doing this for her. Our kitchen was "standard, run-of-the-mill, no frills kitchen" with pickled, white-washed cabinets (no handles), linoleum floors, and as the owner Roy called it a "god awful" green backsplash with walls to match.
After meeting with Roy I opted to go with everything - cabinets, floors, lighting, fixtures, tile, backsplash. I'm not much of a designer - okay, not one at all. I met with Roy and his team at his design center and after about 90 min. or so came up with a unique flooring, backsplash design to match the granite countertops and cabinets I picked out.
Cut to about 2 months later (total time from intial contact to completion). OH MY GOSH!!! Like my headline says, this job went so above anything we had thought of. Not only was the end product absolutely fantastic but so was the entire process. Roy has assembled the finest work team you could ever hope to work with. Everyone, I mean everyone is absolutely professional/polite and 100% competent in their work. I dare to say you'll not find a better company to work with.
They started the job just before Christmas and hoped to have it finished prior to the holidays. Unfortunately, because of circumstances beyond their control (the tile supplier couldn't get my tile from overseas to Roy in time) this didn't happen. However, Roy and his team busted their rears to get us a functional kitchen for our holiday visitors. Also, because of the delay we were without our range microwave so they brought us a new loaner microwave to use - totally unexpected. On top of everything else, after the holidays the tile still wasn't in. Sensing my frustration (with the tile supplier NOT New Creations) Roy got our family a sizable gift certificate to our favorite restaurant. WOW! This company really steps up and delivers superb customer care.
The work was completed yesterday and I'm sitting here on my laptop today while my kitchen is detailed by the cleaning company New Creations sent over - just one more finishing touch!
If you've got your dream kitchen in mind then call New Creations. They'll deliver. If you're like me and haven't got a clue, call New Creations. They'll help you come up with a design you'll love.Read More
- Donna Verhey Stock
We had Roy and his crew redo our uppers and reface our lowers along with installing a backsplash. His crew was never late, always courteous and clean, and they had excellent expertise in their job. The kitchen looks awesome and we couldn't be happier.Read More
- Kathleen L.
We had a great experience with Roy Faust, Troy and everyone at New Creations. They are professional, communicate extremely well and do fantastic work.
We totally remodeled our kitchen and breakfast area and could not be happier with the outcome. We plan to do a complete bath and closet remodel later in the year and will definitely use Roy and his crew again.
They listened to everything we wanted to do. Made very useful suggestions/improvements to our designs. Drew up a very complete budget and plan for the remodel and walked us through all the steps ahead of time. We really are very happy with the method, quality, quickness and professionalism of everyone they brought in.Read More
- Steven S.
Roy and the New Creations team did a fantastic job on a complete bathroom remodel and I highly recommend New Creations for anyone considering a bathroom or kitchen remodel for their home. From the beginning to the end of the process, Roy and his team were very involved and attentive throughout. In the early stages of design, Roy helped me come up with the vision of what I wanted, and they quickly and efficiently created what I now consider the shining star of the house. The New Creations team was also very capable of pivoting quickly on particular items if I wanted a tweak or two along the way. Overall it was a great experience and came at a great price, and I plan on using New Creations for an upcoming kitchen remodel.Read More
Kitchen Remodeling - Let Roy lead the way to success! – I first heard about New Creations at a local home show in Austin, Texas. I was a little hesitant about using a contractor that I found in this manner, however decided to give him a chance since our experience with other contractors had not produced any promising results. When Roy Faust came to our house for the first time I was immediately impressed by his professionalism, unique ideas and enthusiasm. By the time he left, I was convinced he was the perfect guy for the job, however his positive referrals sealed the deal.
Throughout the project he lived up to my complete expectations:
- Roy was easy to access
- Always willing to come on site at a moment?s notice
- Flexible and open to changes throughout all stages of the project
- Came up with fresh ideas with an eye for detail
- Managed his crew and made sure they produced quality results
- Most importantly, finished the project on-time.
For anyone that is ready to take on the challenge of kitchen remodeling, I highly recommend Roy Faust to lead the way. You won?t be disappointed.Read More
Very Professional – We had Roy and his team install a new granite counter in our kitchen, new island, new sink & backsplash and also a granite counter and sinks in our master bath. Roy coordinated all of the work and everyone was on-time and professional. They kept the place clean during their work and made sure everything looked right before they left. Job was completed quickly - especially after hearing stories about other contractors. Wouldn't hesitate to use them again and have already recommended them to others.Read More