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  • texaspenny

    Roy and Troy of New Creations provided a total demo and remodel of our kitchen, including exterior wall work. We changed a door/bay window into a sliding door, took down upper cabinets to open the kitchen to the family room, and widened doorways. All new custom cherry cabinets and soapstone countertops. New electrical box in garage and outside, new lighting and electrical plugs/switches. New Creations was the general contractor and planned everything out and assisted with the general design and features.

    The entire remodel took 8 weeks. During that time the space was always kept clean and tidy. The space they used in our garage for various items was always clean and well organized. Every subcontractor they brought in was professional, polite, punctual, and answered all my questions with a good attitude. They had all done work for New Creations before and knew their expectations for a clean and professional job. Troy was always checking the work and making sure things were done as close to perfect as possible. If something was off, he would have the contractor come back in and change/fix it until it was what we wanted. Those were all very minor issues. Apollo, their tile guy, is amazing and really takes pride in his work. The online scheduling software they use, BaseCamp, really helps you understand what's scheduled for each day, who will be there, what outstanding questions there were or materials left to be chosen. Nothing was ever forgotten or accidentally left off the list. Roy and Troy always responded to emails and calls promptly and always had a positive attitude. They let me see 2 jobs they had completed (and speak to the homeowners) and one job that was nearing completion. It really helped me feel confident and trust that they would do a great job with our kitchen - and they did! We love our kitchen!

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  • JJ314

    We Highly Recommend New Creations – Roy Faust and the team at New Creations exhibit a rare combination of creativity, technical prowess, honesty, and dedication that is oh so rare. From the initial meeting with Roy, where he easily understood our thoughts and goals for our new kitchen, to the design process, where those ideas were improved, through construction, where the ideas were implemented with precision, New Creations' expertise and abilities were evident.

    New Creations employees and all subcontractors are skilled artisans who take great pride in their work and who are enjoyable people to be around. In addition to their quality work they take great care in minimizing the impact that a remodeling project has on your home and home life.

    Roy has created a design center, which, in conjunction with his expertise in creating a kitchen that is both pleasing to the eye and functional, allowed our new kitchen to come to life in a way that typical samples cannot provide. The ability to see cabinet/counter/hardware/lighting combinations in a large scale setting inspired confidence in our decisions.

    As mentioned above, everyone associated with the project exhibited great honesty, and a commitment to quickly resolving any issues that arose during the project.

    We enjoy our new kitchen every day, and thank Roy, Troy, Mike, Trevor, Greg, Juan, Apollo, Summit Stone, and everyone else for creating it.

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  • jbwilhelm

    We love our new kitchen and bathroom – New Creations completely remodeled our kitchen and bathroom this summer. It was no small job as plumbing, electrical and duct work had to be completely rerouted. The job was so major that it even required reframing part of the house between the upstairs and downstairs and relocating a drain in the bathroom. Wow, we didn’t even know things like this were possible.

    Roy and his designer worked with us until we everything was perfect. With their experience they had the coolest ideas you could ever imagine. We went with all natural products and we now have the most beautiful kitchen and bathroom you have ever seen.

    Everyone on Roy’s team meticulous and professional. They really cared about making us happy throughout the entire process.

    We highly recommend Roy and his team at New Creations for any kitchen or bathroom job you may have. They have the necessary people and experience to handle any job no matter how large or small.

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  • Gratley

    A GREAT REMODELING EXPERIENCE!!! – The New Creations staff made our remodel project such a pleasant experience. Our extensive project included the entire living level of our home, including the kitchen, in addition to a bathroom upstairs. We appreciated the fact that the dust and debris were kept to a minimum during demolition and there were never construction items left outside our home. Our project manager was always available to respond to any questions or issues that arose. The subcontractors were courteous and did great work. As with any remodel, there were a few challenges, but our project manager met those challenges with a positive attitude and always found a solution. There were many times that he went far beyond the call of duty to make sure our vision became a reality and always did his best to stay within our budget.

    Our home is now even more beautiful and functional than we could ever have imagined. We would definitely recommend New Creations to anyone wanting to do a remodel project.

    Even though our project was completed in May, 2011, Roy continues to contact us every six months to see if there is any touch-up or repairs that need to be done. Not only does this make us even more comfortable with his work, but it is also great to visit with him. He and his staff became such a big part of our lives during the project, that we actually missed them when it was over. They not only do a great job, but they're good people.

    We highly recommend New Creations to anyone considering a remodel project, and we will certainly call them if we decide to do another remodel.

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  • jsax

    Love my kitchen, loved my experience getting it – We recently finished our full kitchen remodel with New Creations. After viewing photos of the company’s work on their website, meeting with Roy, and visiting their showroom, I never doubted we would get a gorgeous kitchen. (And we did). What did surprise me was the exceptional degree of customer service, attention to detail, and true commitment to making the customer happy that we experienced, something that was demonstrated by every member of the New Creations team. These guys take pride in their craftsmanship and truly don’t rest until the customer is satisfied. Our concerns were their highest priorities.

    I was also surprised by the efforts they took to make sure the remodel process was as painless as possible on my family – working quickly to allow us to have our functional kitchen back, blocking and ventilating the worksite to minimize dust in the rest of the house, cleaning up the jobsite each day, and even having a professional cleaning service come in at the end of the project. We not only have an incredible kitchen now that we love, we had a great experience in getting it. Who would have thought? I highly recommend these guys.

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  • mmbs

    A little let down – When I first met with the people at this firm I was very excited and ultimately chose to move forward with them.

    As the project progressed, I became discouraged with the crew and with the follow up.

    The designer Julia was ok, and is really nice, but I found her to be a bit patronizing when communicating what she wanted there was also a lack of follow through.

    Overall I am satisfied with the project, but I can't shake a feeling let down.

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  • heland

    Top Notch Project Management! – Roy and Lewis were on top of everything, and made sure each day what would be happening and when. Our kitchen remodel went very smooth - exactly on time and budget. All workmanship was very good. When we noticed one small problem with the trim, they came right out and fixed it - after they had already been paid in full! These guys genuinely care about the customer experience - something that's rarely seen these days. They are worth every penny!

    - Howard and Suzanne Eland

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  • Trutright

    Great Service, Great Attitude – We used New Creations (Roy and team) to re-design and re-do our kitchen and breakfast area - we love the new look and the quality of the workmanship.

    The team did everything well but really excel in the following areas (much better than I have previously experienced):

    1) Customer Service. Roy is a fanatic about giving the customer what they want. If something is not just so, Roy will take care of it.

    2) Project Management & Great Execution. It is clear that they are on top of the game. They communicate well via phone, in person, and email; but more importantly they drive themselves and their team proactively. They completely my kitchen re-model (complete demolition down to the studs to new beautiful kitchen in 8 weeks and 2 days.)

    3) Great design ideas. Roy and team gave us some really great ideas about how to re-layout our kitchen (really creative). They make great suggestions but know how to do this while still leaving you in control of making it “your kitchen”.

    4) High quality team. In particular, Roy’s sub-contractors for cabinets, electrical, and his catch all (jack-of-all trade) guy were world class. This is one of the key’s to me of New Creations and Roy’s success…..having great sub-contractors and then have a good working relationship with them .

    5) Issue handling & resolution. Most remodels (I have done a few construction projects) will have a few issues come up. Roy’ team is excellent at addressing any issues that arise. Again, the customer service attitude is a keystone to Roy and he pushes it across to his sub-contractors – you can tell.

    Overall, I think I am a pretty tough customer (son of a carpenter) and someone who likes things done “right”. Roy and team do it “right”!

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  • drtinabk

    New Creations came into my home, consulted with me, presented their vision of my kitchen and delivered the Italian Tuscany look integrating existing cabinets and redefining them to fit the look. The kitchen is now a beautiful area which opens to the dining and living room and brings people together with a warm friendly and inviting atmosphere. When we host Garden Party meetings, people tell me how warm and cozy my home is.

    They also remodeled my bathrooms and replaced the Master Bedroom Bathroom tub with a beautiful walk-in shower. Again they were excellent. They have the most respectful workers and keep the area clean each day through the remodeling. I love this company.

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  • Donna V.

    We now have an amazing kitchen and couldn’t be more delighted! Many thanks to the New Creations team for their patience, diligence, professionalism, and kindness they have shown myself and family in the renovation of our kitchen. My husband and I have been through the ringer over the years from sloppy contractors that don’t show up when they say they would, did a shoddy job, and left a mess behind as they left. We found that Roy’s crew was the exact opposite of this as they did an outstanding job of arriving on time, showing true quality craftsmanship on the task at hand, and each day would clean up before they left for the evening. Apollo was one of the main people that worked incredibly hard each day and made sure that the kitchen was perfect for me. He did a beautiful job of fine tuning at the end to make sure that every last detail was taken care of. He is such a talented craftsman and incredibly polite. This whole process has been such a positive experience and has changed our outlook on contractors. As for Roy, the owner of New Creations, my husband and I were impressed with his willingness to make sure that we were happy with every unique part of the design. Roy worked very closely with my husband and I to do so, often on his own time which was incredibly generous given that my husband and I have been juggling 2 little ones 3 and under during this entire remodel. We found the design incorporated all of our ideas but then it also took it to the next level that made our kitchen not just nice, but absolutely stunning and a lot more functional. We have received many compliments in the short amount of time that it has been complete and are looking forward to spending a lot more time in our new kitchen. Thank you New Creations!

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  • tinambk7

    Beautiful Kitchen , Great Experience, Organization with Integrity – My kitchen remodeling experience was great. I am constantly telling my friends about New Creations and the work they did in my home. I frequently complement Roy Faust and his crew at New Creations for their strategic planning on how to come in, do the work, and finish the job. First, they came and discussed materials, colors, design and timelines with me. Second, they came stripped the old and measured for the new and finally, they came and installed the new materials and finished the job. My selection of granite and backsplash brought a 1980?s home into the present. It looks wonderful and I am so proud when friends come and see the new kitchen. Roy Faust has integrity, concern for the client, and wants to make sure his crew is treating the customers with the highest respect and work ethics. At a time when we hear of horror stories about home remodeling in the news media, I am proud to say that plan to call New Creations again to do additional work for me. I would recommend this company to any of my close friends and to others who are looking for someone they can trust with their kitchen remodeling.

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  • Betsy H.

    What happens when your conceptual visions of renovation meet the realities of construction execution? If you are fortunate, you meet Roy Faust of New Creations.

    I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail ( I am that detail oriented!). When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!!

    Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.

    Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely and professional manner.

    As with any renovation project there were some surprises ,some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.

    In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends, I am already planning for my next renovation project with Roy and the New Creations team!

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  • elizdella

    Amazing......love, love our new kitchen and New Creations.

    New Creations kept us updated daily, met their timeline as scheduled and the staff was responsive, professional and personable. One of the best things they offer is an invite for you to view their project schedule. The schedule shows daily who is to come out and what work is to be done. Troy keep it updated daily to follow up on any carryovers. This on-line scheduler is a wonderful way to keep everyone informed and since our project lasted four weeks it was very helpful. I love organization so for me this tool was the BEST!!

    In Summary, Roy helped us plan and design the perfect kitchen. Then, Troy who was always on site kept everyone and everything going. Both Roy and Troy reflect New Creations as a company with high integrity and great pride.

    New Creations was one of the best team I have ever worked with!! I highly recommend this company.

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  • jeb62868

    I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them.

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  • Erica Ross

    I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!

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  • Bill M.

    Remodeling a complete kitchen is a major task and can be a major risk. After much research we chose New Creations and it was the right choice. We had a basic concept in mind for taking out the old cabinets and removing a bar height wall, but with Roy and his key players we were able to come up with a comprehensive plan. Their contributions really brought out some excellent ideas that pulled the plan together. With details on the proposed plans we were not only able to design a kitchen and bathroom we wanted, but had enough in the budget to then to make changes to the living room as well. The workmanship of the cabinets, the skilled people involved in all phases and the quality of the materials really made this a great experience. There were small issues now and then, and that is to be expected in a custom job. We had changes to make at different stages and they were quick to accommodate them all. The challenges then turned to accomplishments and we ended up with a remodel that exceeded our expectations. I have no hesitancy in recommending Roy, Troy, Greg or any of the other skilled, courteous people involved.

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  • tstricklin

    We hired New Creations to do a complete remodel on our 5000 sq. ft. home in Austin, Texas. We were very pleased with the results of our new home. The remodel consisted of everything from painting walls to taking the kitchen down to the studs and rebuilding it. Roy and his staff were very professional at all times. They worked with us and we never felt pressure of any kind to do something that we weren't 100% agreed upon. They kept us informed at all times of the process of the remodel. We all worked together and as a result we have a beautiful home.
    Roy has also continued to stay in touch with us and recently called to see if we would like our countertops resealed and anything else we needed. This follow up was after almost three years from our remodel job. We were very impressed with New Creations not only for their design work, the quality of people they employed and the follow up given three years later. I highly recommend New Creations based on the job that was done for us.

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  • Steven S.

    Roy and the New Creations team did a fantastic job on a complete bathroom remodel and I highly recommend New Creations for anyone considering a bathroom or kitchen remodel for their home. From the beginning to the end of the process, Roy and his team were very involved and attentive throughout. In the early stages of design, Roy helped me come up with the vision of what I wanted, and they quickly and efficiently created what I now consider the shining star of the house. The New Creations team was also very capable of pivoting quickly on particular items if I wanted a tweak or two along the way. Overall it was a great experience and came at a great price, and I plan on using New Creations for an upcoming kitchen remodel.

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  • M&J L.

    My wife and I have been very pleased to have worked with New Creations on a significant remodeling project on our planned retirement home and would recommend Roy and his associated personnel to anyone. We decided to tackle not only the full remodel of a large kitchen, but also 3 full baths as well as a den and a utility room all at the same time. The scope was large and design details could have been lost, but a focused approach by New Creation's designer Erin on each aspect of the remodel kept us on track and delivered on some great ideas.

    New Creations made effective use of electronic communications which allowed for easy transmittal of concepts that were able to be discussed and integrated into design iterations. Later on during the build the online scheduling program as well as emails kept us abreast of work progress and made communicating simple.

    The demolition started as planned, work progressed in a timely manner and the project was completed on budget. The subcontractors Roy utilizes have been with him for awhile and are excellent. They all paid attention to details, delivered a high quality of workmanship, kept the work place clean and were very pleasant to work with. All in all, our experience with New Creations and Roy's team was very positive, we enjoyed the process and highly recommend him. M&J Long

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  • Knolte13

    The house we always wanted! – It is never easy to undertake a remodeling project. Instead of doing just our kitchen, we opted to remodel our entire downstairs which included our kitchen, dining room, living room, master bedroom and bathroom. We essentially packed up our belongings and moved upstairs for 4 months. But what an amazing investment it was. We are now the envy of all of our friends and neighbors. New Creations did a fantastic job with our remodel. They were quick to adjust to our last minute requests and slight design adjustments and the completed project/ workmanship was just fantastic. Our custom cabinets in the kitchen/bathroom in particular are absolutely gorgeous. We were pleased with the end result but also experienced excellent customer service from Roy and Troy throughout the project. We are very happy customers and now look forward to taking on our upstairs in the near future!

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