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New Creations - a company you can count on! Even well managed businesses will experience glitches relative to labor and suppliers from time to time. As a business consultant I am quite aware that the true caliber and ethics of a business & their staff become crystal clear when they face difficult times, not when all is going according to plan. Ours was a project that encountered a few delays and stumbling blocks, yet, Roy remained focused and dedicated, doing his very best and honoring each and every commitment. If one is looking for a kitchen remodeling company that truly delivers a beautiful end product and that does not play games with pricing, then they would be well served to consider New Creations. We love our new kitchen!Read More
- Carol L.
New Creations Should Get 10 Stars!!!!!!!!!!
Roy and his team recently built and installed custom cabinets in my home. I had an idea of what I wanted, and Roy made my dream a reality! He took my ideas and then added things that I never would have thought of to turn the cabinets into something FABULOUS! Everybody who sees them goes OOooooohhhh!!! His attention to detail is amazing!! I am SO IMPRESSED with Roy and New Creations. I wholeheartedly recommend New Creations ... you won't be disappointed.Read More
- J W.
Experienced, professional and fun to work with! – Remodeling a kitchen is such a huge deal that we put it off for quite some time. If only we had known about Roy Faust and New Creations we would have started much earlier!
We love the final product and have to say that the experience was excellent. New Creations came in on budget and ahead of time!! These guys really know what they are doing!
The planning was very thorough. We had a great exchange of ideas to finally come up with the design and materials we wanted and the end result proves it. We have a kitchen that is just right for our family and lifestyle.
During the process Jeremy, our day-to-day contact, was always polite and professional, with a good sense of humor too! The work site was always clean. The subcontractors showed up when they said they would. We loved the Basecamp tool that helped everyone know the schedule, and let us plan our lives around the work.
With a big project there will obviously be minor hiccups along the way, but it is how they were dealt with that shows the true professionalism of New Creations… quick to respond and always focused on providing excellent customer service.
We would definitely recommend New Creations to anyone undertaking a kitchen remodel.Read More
Amazing Kitchen Remodeling from a Highly Ethical Company – In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do.Read More
Amazing......love, love our new kitchen and New Creations.
New Creations kept us updated daily, met their timeline as scheduled and the staff was responsive, professional and personable. One of the best things they offer is an invite for you to view their project schedule. The schedule shows daily who is to come out and what work is to be done. Troy keep it updated daily to follow up on any carryovers. This on-line scheduler is a wonderful way to keep everyone informed and since our project lasted four weeks it was very helpful. I love organization so for me this tool was the BEST!!
In Summary, Roy helped us plan and design the perfect kitchen. Then, Troy who was always on site kept everyone and everything going. Both Roy and Troy reflect New Creations as a company with high integrity and great pride.
New Creations was one of the best team I have ever worked with!! I highly recommend this company.Read More
After receiving countless compliments on our kitchen remodel, we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business. In recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my house is now one of the best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!Read More
- Jim G.
The New Creations team just finished our complete master bath remodel and we're super happy. We love the work they did, and the way they collaborated to deliver what we wanted/needed on time and on budget. It was great to have it all ready for the holidays. Erin and Roy were great with ideas and discussing options to help us find the right balance of functionality, appearance and cost. Apollo and Jose were a pleasure to be around, super courteous and very thoughtful of our home and kept the site incredibly cleaned and organized. Roy managed all the tradespeople to pretty concise schedules and they too were all very nice and respectful. We really love our new room and we'll definitely look to work with the New Creations team when we do our kitchen remodel.Read More
Responsive, respectful and a good company to trust – Roy is a highly energetic individual who truly cares about his customers. His company made frequent calls and emails to me during the project and any issue and concern was addressed immediately. This company is a fresh change from what the general public expects from contractors. They did a very professional job with my kitchen and I am very pleased with the results.Read More
- Matt M.
FULL Service Kitchen and Bath Contractors – My wife and I just finished a full blown "complete gut" custom remodel on our condo kitchen and master bath located in Tarrytown. The title says it all...these guys are a FULL service contractor and will do design, help you select materials, make color/pattern recommendations, write fixed bid quotes, manage subcontractors, and warrant the finished product. We are now enjoying the end result and get compliments on the remodel every time someone comes to the house. If we decided to sell the condo tomorrow, I think we would get back every penny spent.
Before you sign a thing, Roy will provide a detailed quotation and plans. I was relieved to get to the end of the project and owe exactly what was agreed to. We bid out the project and asked around and typically contractors don't have the ability to draw up detailed plans so you have to hire an architect for even the simplest cabinet design, which can be pricey. Not the case with New Creations.
This was the first time I went through a process like this and I have to say that while it was painful to live in a house with no kitchen and master bath, it was well worth the wait. With all the great compliments, there are some pain points that is characteristic of any remodel from what I hear. In some cases, attention to detail was overlooked in the design phase and the team had to make modifications on the fly. I would have liked to see those details worked out ahead of time. All I can say is ask tons of questions and review work often. If you see something that doesn't look right, speak up. That goes for any contractor.
Roy has built quite a system with New Creations and he has some great people working for him...Jeremy, you are the man. Would definitely recommend them and use them again on the next project.Read More
Our perfect kitchen – Using New Creation's showroom it is easy to visualize the various combinations of colors and materials. Roy also worked with the appliance and fixtures vendors so we got builder's prices, saving thousands. The employees and contractors for tear out, cabinets, electricity, tile, painting and appliance installation were on time, professional, and the painter even spent extra time touching up some things where we saw no problems. And the cabinets are especially beautiful. We plan to use New Creations again for our bathroom.Read More
- John B.
We worked with New Creations to do a complete kitchen remodel, and a refresh of a laundry room and powder room. We are very pleased not only with the results, but the entire process from design to completion.
Roy is the business owner and handles the sales and design aspects of projects. Roy is a very honest person and was always up front and forthcoming about what options would cost. He also is very good at planning a job to make sure everything runs smoothly. On the project design, Roy was always very enthusiastic and was a pleasure to work with. He was able to understand our vision of what we wanted and use his expertise to make it better than we ever could have done on our own. He was always working on new ideas, whether it was dropping off new tile samples that he was excited about, or sweating the details on the perfect paint colors. We appreciated the personal attention and passion that Roy put into our project.
Troy is the project manager and is responsible for the construction, schedule, and quality of the job. We couldn't have asked for a better person to work with than Troy. He was always on top of every single detail, and it was clear that he took the schedule and job quality very seriously. Whenever we would ask him a question or give feedback, he would always make sure to take care of it; I can't think of a single time when Troy forgot something that I had talked to him about. Troy is a very nice person who knows how to get things done on time with a level of quality that he would expect in his own house.
Our job came in on time and on budget. Everyone we worked with was professional and friendly. The results were everything we wanted, and for a job this big it ran very smoothly. We will definitely be working with New Creations on our next remodeling project.Read More
Beautiful Craftsmanship – New Creations recently completed our extensive kitchen remodel. In addition to of the typical kitchen remodel tasks, the entire existing space was demolished, gas lines and electricity were moved. We had a couple of walls changed to accommodate our Laundry room and pantry design. The result is beautiful with a great sense of craftsmanship.
The first thing that comes to mind when thinking of our experience with New Creations is just how great everyone is to work with. Not only are they friendly and accommodating, never once was one of our requests met with eye rolling or hesitation. Just sure, we can do that.
The cabinet maker, Greg Olson, is great. A super nice guy who can build anything that can be laid out in CAD. We worked with him and New Creations’ designer Julia Laughlin extensively during the planning stages where we decided the location of everything, the silverware, spice rack, pantry, garbage bins, etc… We meticulously made these decisions, Greg would show us the official CAD drawings, we’d make changes, and eventually sign off on said Drawings. The day the cabinets came in and were set up was extremely exciting. We walked around opening all of the cabinet doors and drawers. Everything was identical to the CAD drawings.
No project is without it’s hiccups and we experienced a few along the way. Mostly due to our remodel taking place over the Christmas holiday and the fact that our initial Field Manager was let go, leaving a slightly disorganized period of time in the middle. Once the logistics of this were worked out, New Creations quickly regrouped and the project was back on track and finished off strong and to our liking. This did, however, cause us a bit of stress, but I believe that this was an isolated situation and that it is unlikely that their future customers will have any issues in this area.
Other people who we were extremely impressed with were: Apollo, who did all of the tile work and most of the random things that needed to be completed. Troy, who handled scheduling and organization. Julia, the designer as mentioned above. The electrician, whose name escapes me was very detailed. Of course Roy, the founder of New Creations who is very sincere and will not take anything less than his client’s complete satisfaction. The folks at Summit Stoneworks were also great. I’m sure I’m missing a few other people, but again all were wonderful.
I certainly would use New Creations again in the future.Read More
Love my kitchen, loved my experience getting it – We recently finished our full kitchen remodel with New Creations. After viewing photos of the company’s work on their website, meeting with Roy, and visiting their showroom, I never doubted we would get a gorgeous kitchen. (And we did). What did surprise me was the exceptional degree of customer service, attention to detail, and true commitment to making the customer happy that we experienced, something that was demonstrated by every member of the New Creations team. These guys take pride in their craftsmanship and truly don’t rest until the customer is satisfied. Our concerns were their highest priorities.
I was also surprised by the efforts they took to make sure the remodel process was as painless as possible on my family – working quickly to allow us to have our functional kitchen back, blocking and ventilating the worksite to minimize dust in the rest of the house, cleaning up the jobsite each day, and even having a professional cleaning service come in at the end of the project. We not only have an incredible kitchen now that we love, we had a great experience in getting it. Who would have thought? I highly recommend these guys.Read More
Highly Recommend this Kitchen Remodeler! – New Creations did a fantastic job remodeling my kitchen. We added granite, new plumbing, new dry wall with granite backsplash & a travertine backsplash. Roy gave me a very fair and competitive bid (I got several bids so I knew his was fair.) All of the workmen were courteous and respectful in my home. They were helpful and interested in my concerns/feedback on the job as it progressed. Roy returned all of my calls and made sure that I was completely happy with his product/service. If you want to make sure you have a quality job, great service and a fair price - call New Creations. I would definitely use them again!Read More
Love My New Kitchen! – I love my kitchen! Roy and New Creations remodeled our kitchen last spring. Even though it has been several months, I still find myself just staring at it in awe.
Working with New Creations was such an easy process. I have heard countless horror stories about remodel nightmares, and this was nothing like that. Everyone was professional and pleasant to have in our home. Roy was wonderfully honest with us as we went through the design process and I always felt like he had our best interest in mind. I would recommend New Creations whole heatedly and am looking forward to working with them on our master bath someday soon.Read More
The house we always wanted! – It is never easy to undertake a remodeling project. Instead of doing just our kitchen, we opted to remodel our entire downstairs which included our kitchen, dining room, living room, master bedroom and bathroom. We essentially packed up our belongings and moved upstairs for 4 months. But what an amazing investment it was. We are now the envy of all of our friends and neighbors. New Creations did a fantastic job with our remodel. They were quick to adjust to our last minute requests and slight design adjustments and the completed project/ workmanship was just fantastic. Our custom cabinets in the kitchen/bathroom in particular are absolutely gorgeous. We were pleased with the end result but also experienced excellent customer service from Roy and Troy throughout the project. We are very happy customers and now look forward to taking on our upstairs in the near future!Read More
- Jennifer C.
I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.
Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.Read More
Easy to work with and willing to work hard – For our kitchen remodel, working with New Creations has been pretty much painless with a very friendly staff. Everyone we saw come through the house were extremely willing to work hard and had a good attitude.
Roy (owner) is going to blow you away with his vision and his enthusiasm. Troy (project manager) is quick to respond to your questions and keeps the schedule on track. We used an online project tool that they are trying to move to so we were a bit of a guinea pig in that regard. But for the detail oriented people like us, the tool was a fantastic resource as the project schedule fluctuates during the course of the project. The people on staff at NC are top-notch and know exactly what they are doing. They also seem to have good working relationships with other contractors for things not done in-house. This really helps when they are making changes to the schedule.
The entire gang at New Creations was completely willing to do everything possible to make sure we are happy. I probably nitpicked on issues I saw a little too much but they made sure everything was taken care of and done without hesitation. They were quick to respond and to schedule in fixes. Even after the project had completed, small items that I noticed that needed additional work on was fixed up quick.
This team is definitely dedicated to what they do and their goal of 100% customer satisfaction isn't just words they say. They absolutely believe in it.
Now, for the most important part of the project... our new kitchen is AWESOME!!Read More
- Bill M.
Remodeling a complete kitchen is a major task and can be a major risk. After much research we chose New Creations and it was the right choice. We had a basic concept in mind for taking out the old cabinets and removing a bar height wall, but with Roy and his key players we were able to come up with a comprehensive plan. Their contributions really brought out some excellent ideas that pulled the plan together. With details on the proposed plans we were not only able to design a kitchen and bathroom we wanted, but had enough in the budget to then to make changes to the living room as well. The workmanship of the cabinets, the skilled people involved in all phases and the quality of the materials really made this a great experience. There were small issues now and then, and that is to be expected in a custom job. We had changes to make at different stages and they were quick to accommodate them all. The challenges then turned to accomplishments and we ended up with a remodel that exceeded our expectations. I have no hesitancy in recommending Roy, Troy, Greg or any of the other skilled, courteous people involved.Read More
Customer Service with Excitement – Many companies can do the job but when I spend my hard earned money I want quality work and unyielding customer service. I acquired several bids ranging from Home Depot to older established kitchen remodeling companies. I found Roy to be the most attentive and interested in our specific job.
Roy sincerely got excited when we talked about our kitchen. He first listened and then offered his experienced and talented opinions to help us make the best possible decision about the materials and design for our kitchen. We had several visits at Roy’s showroom where we tossed around many design ideas until we pin pointed the one for us. I feel like Roy treated our remodel as if it were a fifty or sixty thousand dollar job. But actually ours was a quite small job relatively. This is why we chose Roy at New Creations.
Roy remained excited throughout the job and was always easy to contact. The work stayed on schedule from tear out to finish. My wife and I met and talked with everyone of the laborers as they performed their various tasks and were impressed each time. Roy has selected quality folks to represent New Creations.
Weather you have a total kitchen remodel or a partial like we did (granite counter top with travertine back splash) I feel confident in recommending Roy and his crew at New Creations’. And I think you will enjoy the excitement Roy has for providing the best customer experience possible.Read More