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  • bakerbb2

    Remodeling expert – The guys were great. Our kitchen is now fabulous.

    It was a joy to work with Roy and his workers. I don't think I could have found a better team.

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  • Carol L.

    New Creations Should Get 10 Stars!!!!!!!!!!

    Roy and his team recently built and installed custom cabinets in my home. I had an idea of what I wanted, and Roy made my dream a reality! He took my ideas and then added things that I never would have thought of to turn the cabinets into something FABULOUS! Everybody who sees them goes OOooooohhhh!!! His attention to detail is amazing!! I am SO IMPRESSED with Roy and New Creations. I wholeheartedly recommend New Creations ... you won't be disappointed.

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  • Missy Lofton

    facelift for my old kitchen – I would recommend New Creations to anyone looking to understand all the options when facing a kitchen remodel. The design center was unique in that Roy could create a mock up with the finishes I had chosen- this was great for a person who debates endlessly between options and is not entirely confident in her ability to picture the finished product from a sample tile. New Creations really seperated themselves from other contractors I have used while remodeling with their superb degree of creativity, communication, and customer service. Our old kitchen looks better than I had dreamed at almost half of the quote I had recieved from a nationwide company. Thanks to Roy, Troy and the guys who have worked so hard to do the job they promised!

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  • AMcCormac

    New Creations - a company you can count on! Even well managed businesses will experience glitches relative to labor and suppliers from time to time. As a business consultant I am quite aware that the true caliber and ethics of a business & their staff become crystal clear when they face difficult times, not when all is going according to plan. Ours was a project that encountered a few delays and stumbling blocks, yet, Roy remained focused and dedicated, doing his very best and honoring each and every commitment. If one is looking for a kitchen remodeling company that truly delivers a beautiful end product and that does not play games with pricing, then they would be well served to consider New Creations. We love our new kitchen!

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  • msenn

    Incredible experience with New Creations – The New Creations team led by Roy, Troy, and the crew truly turned our outdated kitchen into our dream kitchen. Every aspect of the remodel was on time and just as we discussed. Roy's ideas, plans and willingness to listen to what we wanted made the experience so positive. From the early stages of not knowing exactly what we wanted we were put at ease. Roy was able to pull together an incredible design based on what we liked and disliked. The crew was outstanding. Not only was their work top quality, they were all so careful to clean the work area each day. Troy kept us updated every step of the way. We had a clear plan as to when projects were being done, who was going to be at the house, and every question we had was promptly answered. We truly love our new kitchen and feel blessed to have had such an amazing team of professionals working to complete the project.

    We would highly recommend them for your kitchen remodeling needs.

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  • JJ314

    We Highly Recommend New Creations – Roy Faust and the team at New Creations exhibit a rare combination of creativity, technical prowess, honesty, and dedication that is oh so rare. From the initial meeting with Roy, where he easily understood our thoughts and goals for our new kitchen, to the design process, where those ideas were improved, through construction, where the ideas were implemented with precision, New Creations' expertise and abilities were evident.

    New Creations employees and all subcontractors are skilled artisans who take great pride in their work and who are enjoyable people to be around. In addition to their quality work they take great care in minimizing the impact that a remodeling project has on your home and home life.

    Roy has created a design center, which, in conjunction with his expertise in creating a kitchen that is both pleasing to the eye and functional, allowed our new kitchen to come to life in a way that typical samples cannot provide. The ability to see cabinet/counter/hardware/lighting combinations in a large scale setting inspired confidence in our decisions.

    As mentioned above, everyone associated with the project exhibited great honesty, and a commitment to quickly resolving any issues that arose during the project.

    We enjoy our new kitchen every day, and thank Roy, Troy, Mike, Trevor, Greg, Juan, Apollo, Summit Stone, and everyone else for creating it.

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  • John B.

    We worked with New Creations to do a complete kitchen remodel, and a refresh of a laundry room and powder room. We are very pleased not only with the results, but the entire process from design to completion.

    Roy is the business owner and handles the sales and design aspects of projects. Roy is a very honest person and was always up front and forthcoming about what options would cost. He also is very good at planning a job to make sure everything runs smoothly. On the project design, Roy was always very enthusiastic and was a pleasure to work with. He was able to understand our vision of what we wanted and use his expertise to make it better than we ever could have done on our own. He was always working on new ideas, whether it was dropping off new tile samples that he was excited about, or sweating the details on the perfect paint colors. We appreciated the personal attention and passion that Roy put into our project.

    Troy is the project manager and is responsible for the construction, schedule, and quality of the job. We couldn't have asked for a better person to work with than Troy. He was always on top of every single detail, and it was clear that he took the schedule and job quality very seriously. Whenever we would ask him a question or give feedback, he would always make sure to take care of it; I can't think of a single time when Troy forgot something that I had talked to him about. Troy is a very nice person who knows how to get things done on time with a level of quality that he would expect in his own house.

    Our job came in on time and on budget. Everyone we worked with was professional and friendly. The results were everything we wanted, and for a job this big it ran very smoothly. We will definitely be working with New Creations on our next remodeling project.

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  • Brice C.

    We began our search for a firm to remodel our kitchen/guest bathroom in December 2011.  We first met with Roy Faust of New Creations in January 2012 and signed a contract with them in May 2012.  Work started on May 13 and we did a final walk through with Roy on July 3.  We are thrilled with the results and highly recommend New Creations.   Roy worked very closely with us to get the design right and invested a considerably amount of his time with us before we formally committed to the project.  Once we got started Troy managed the project and hit virtually project milestone as scheduled.  Troy was very easy to work with and was very responsive to any questions or concerns we raised throughout the project.   Roy and Troy make an excellent team.  Trust and integrity were very important to us in selecting a firm to work with.  New Creations exceeded our expectations and we genuinely liked working with them.  We would also be remiss in not thanking Apollo for his attention to detail and the quality of his work.  Also, James had many great ideas that we wouldn't have thought of as far as electrical and lighting.  Manuel, head of the painting crew, was very quick and professional, even when we changed paint colors on him.

    Even after our final walk-through,  Roy, Troy, Apollo and crew have been great. A few touch ups needed to be done after they finished, and they never hesitated in getting someone out here.  We have been in our kitchen for a about 6 weeks now and love it.

    New creations is great at communicating with the client. I think 80% of issues are solved with communication.  New Creations does that better than any other service company I have dealt with. They explain details, provide a compete estimate. and then communicate the schedule on line so you know who will be at the house and when they will install various items.  Everyone we dealt with were complete professionals, listened to what we wanted and worked hard to provide us a beautiful custom kitchen and bath.

    We are very happy with the work provided and will likely use them again for a master bath remodel.

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  • Michael Searider

    We are EXTREMELY happy with the work done by New Creations on our kitchen. Our experience started with Design where Erin worked with us in every aspect of the design and never complained or rushed us when we changed our minds. She accompanied us on all of the supplier visits and was instrumental in us being so happy with the final results. She also staid engaged throughout the project. The Construction phase went just as well. The quality of the workmanship was top notch. No mater how much mess was made, they cleaned up the job site EVERY DAY. The team was always checking in to make sure we were happy with what we saw and it was obvious that they really cared about us, our kitchen and making sure we had a great experience. Roy send us an email with an progress update and next steps almost everyday, this in addition to maintaining a complete project list and calendar online that we could review and made our own comments. A couple of time we wanted to make changes in the design after the project was underway and while this is never optimum, Roy and his team went above and beyond to make sure that this process exceeded our expectations. The level of communication, customer focus and quality of the project were outstanding. If you want the best that Austin has to offer in custom Kitchens. I have NO hesitation in recommending New Creations.

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  • GolferInTheHouse

    Remodeling done the RIGHT way. – In a day of many industry and service folks showing indifference and offering shrugged shoulders, these guys shine for listening, offering solutions, creativity, and problem solving when the scope of the project changes. They have assembled a vetted collection of trades people who know how to get the job done. The cabinets, in particular, are amongst some of the best made and beautifully crafted cabinets that I have seen. Solid wood with great detail to craftsmanship make them a joy to use and look at. The compliments from friends keep flowing about the remodel. Roy and I met and discussed the project and planning multiple times before starting and the cabinet manufacturer offered suggestions about the creation of unique wall that turned out to be a wonderful focal point that ties in wonderfully with the kitchen design. Troy's hands on detail to the project was also quite remarkable in managing the day to day scheduling and ensuring that things were on time and in place. In a remodel there are always going to be surprises, but the nice thing about dealing with these folks is that they become an ally for getting a solution in place as quickly and efficiently as possible. The end result has been a beautiful kitchen that greatly exceeds what I thought was possible for my space. You can't go wrong with having these guys manage your remodel if you want the piece of mind that things being done the right way with great attention to detail.

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  • slmoreno

    We used New Creations to remodel our our kitchen and got wonderful results. We bought somewhat of a fixer- upper last summer and the first room that had to be remodeled was the kitchen. They put in granite countertops, travertine tile backsplash, a new sink and some additional cabnetry. The granite looks seamless all around, the tile is perfect and the additional cabnetry matched our existing almost perfectly. The results were great. The job was completed quickly and the end price was the same as Roy had quoted me in the beginning (except what I added on). Roy always answered the phone when I called or quickly returned my calls. We were on vacation during the remodel and I felt comfortable leaving the keys to them. We returned to a beautiful kitchen! We would use them again.

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  • Sharon D.

    Excellent experience with Roy and Troy as we did our first ever complete kitchen renovation. Very well organized process for seeing us from start to finish with the project. Very experienced team that handled everything, even small hiccups, with professionalism and a focus on getting things done the right way. Always available to discuss alternatives in the structural design and help to come up with the best solution. Very flexible in accepting our interior design choices as we consulted with our own interior designer. Very happy with the results - a larger, beautiful, and very functional kitchen!

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  • MaryandAaron

    A+++ – We started with a very outdated, 70s kitchen that I really was expecting to have to gut. Not something I was looking forward to as I knew our budget couldn't afford it. In walks Roy with great ideas, great materials & voila!

    Roy & crew were very professional, communicated openly & were mainly concerned that our wants/needs were met. That's is hard to find in any business these days, not to mention remodeling.

    Thanks to New Creations for making our kitchen truly the heart of our home.

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  • MarissaHall

    Excellent work from a trustworthy company – I have delt with contractors before and don't always seem to get exactly what I want.

    With Roy I not only recieved excellent service, he was prompt,courteous, professional and I got what I wanted. Roy has great vision and loves what he does. The whole crew at New Creations were great. Besides having a new kitchen, I feel like I have new friend.

    I 100% Recommend New Creations

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  • jencastelino

    I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.
    Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.

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  • elizdella

    Amazing......love, love our new kitchen and New Creations.

    New Creations kept us updated daily, met their timeline as scheduled and the staff was responsive, professional and personable. One of the best things they offer is an invite for you to view their project schedule. The schedule shows daily who is to come out and what work is to be done. Troy keep it updated daily to follow up on any carryovers. This on-line scheduler is a wonderful way to keep everyone informed and since our project lasted four weeks it was very helpful. I love organization so for me this tool was the BEST!!

    In Summary, Roy helped us plan and design the perfect kitchen. Then, Troy who was always on site kept everyone and everything going. Both Roy and Troy reflect New Creations as a company with high integrity and great pride.

    New Creations was one of the best team I have ever worked with!! I highly recommend this company.

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  • Nancy M.

    New Creations just finished an amazing remodel of our kitchen and family room. The entire process, particularly the finished product, far exceeded our expectations. Roy is a joy to work with, and his design assistant Erin gave us fabulous ideas. Roy really means it when he says "how can we serve you"? Roy kept in touch with us almost daily through email, phone or text, and was never too busy to discuss our needs. Any anxiety we had starting the project dissolved as we realized Roy and his team’s main concern was making sure we loved our new spaces – and we do!!

    We have now been working in our new kitchen for almost a month and I love it more every day. Small issues discovered have been addressed immediately though the project is ended – something I have not experienced before. When we remodeled our master bath several years ago, we were never able to get the contractor to come back and fix pretty big issues and ended up having to hire someone else.

    The entire team at New Creations is professional and takes great pride in their work. Apollo Is the master of all trades- there is nothing that man can't do. James, Greg, Gerardo, Wes and our wonderful painters - thank you!!!

    Nancy

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  • mcgowamj

    FULL Service Kitchen and Bath Contractors – My wife and I just finished a full blown "complete gut" custom remodel on our condo kitchen and master bath located in Tarrytown. The title says it all...these guys are a FULL service contractor and will do design, help you select materials, make color/pattern recommendations, write fixed bid quotes, manage subcontractors, and warrant the finished product. We are now enjoying the end result and get compliments on the remodel every time someone comes to the house. If we decided to sell the condo tomorrow, I think we would get back every penny spent.

    Before you sign a thing, Roy will provide a detailed quotation and plans. I was relieved to get to the end of the project and owe exactly what was agreed to. We bid out the project and asked around and typically contractors don't have the ability to draw up detailed plans so you have to hire an architect for even the simplest cabinet design, which can be pricey. Not the case with New Creations.

    This was the first time I went through a process like this and I have to say that while it was painful to live in a house with no kitchen and master bath, it was well worth the wait. With all the great compliments, there are some pain points that is characteristic of any remodel from what I hear. In some cases, attention to detail was overlooked in the design phase and the team had to make modifications on the fly. I would have liked to see those details worked out ahead of time. All I can say is ask tons of questions and review work often. If you see something that doesn't look right, speak up. That goes for any contractor.

    Roy has built quite a system with New Creations and he has some great people working for him...Jeremy, you are the man. Would definitely recommend them and use them again on the next project.

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  • tstricklin

    We hired New Creations to do a complete remodel on our 5000 sq. ft. home in Austin, Texas. We were very pleased with the results of our new home. The remodel consisted of everything from painting walls to taking the kitchen down to the studs and rebuilding it. Roy and his staff were very professional at all times. They worked with us and we never felt pressure of any kind to do something that we weren't 100% agreed upon. They kept us informed at all times of the process of the remodel. We all worked together and as a result we have a beautiful home.
    Roy has also continued to stay in touch with us and recently called to see if we would like our countertops resealed and anything else we needed. This follow up was after almost three years from our remodel job. We were very impressed with New Creations not only for their design work, the quality of people they employed and the follow up given three years later. I highly recommend New Creations based on the job that was done for us.

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  • JeffWise

    Responsive, respectful and a good company to trust – Roy is a highly energetic individual who truly cares about his customers. His company made frequent calls and emails to me during the project and any issue and concern was addressed immediately. This company is a fresh change from what the general public expects from contractors. They did a very professional job with my kitchen and I am very pleased with the results.

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