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Committed to customer service & satisfaction - highly recommend! – Roy, Troy & their team exceeded our expectations, from start to finish! Beginning with our initial meetings to get our estimate and carrying through the entire project, Roy and his team were a pleasure to work with. They continuously strived to ensure we were 100% satisfied with every detail. The New Creations team was trustworthy - which was essential for our kitchen remodel, given that there was no way my husband or I could be present at all times. The quality of the workmanship provided by Greg and Appolo was superior. To top it off, Troy and team always ensured our kitchen was cleaned up at the end of each day. Our project was completed on time and ultimately with less disruption than we anticipated for this type of project. We couldn't be happier! Thank you New Creations for giving us our dream kitchen at an affordable price!Read More
Responsive, respectful and a good company to trust – Roy is a highly energetic individual who truly cares about his customers. His company made frequent calls and emails to me during the project and any issue and concern was addressed immediately. This company is a fresh change from what the general public expects from contractors. They did a very professional job with my kitchen and I am very pleased with the results.Read More
groovy granite – We have had a lot of work done on our home of 25 years. Working with New Creations was the best experience I have had so far. Roy was straightforward and very in to making sure we were completely satisfied. Even monthes later. He gave me a notebook to walk me thru the process of redoing my kitchen and it kept me in the loop of every detail. I love, love, love, my groovy kitchen. Even the teenage boys notice it.
New Creations stands behind their work. I recommended them to my parents who had the same wonderful and dependable experience that I had.Read More
Look No Further. New Creations Delivers! – My husband and I want to express our sincere appreciation for all that Roy Faust and New Creations did to give us the kitchen we have longed for.
Roy showed up for our first meeting with an enthusiastic knowledge of what could be, with a great design eye and a belief in his crew to do the job he promised us would be done. And what a job they did. The results are so much more than we ever expected! Our kitchen is absolutely beautiful! We love it! From new floors to new ceilings and everything in between, the crews at New Creations did fabulous jobs with impeccable craftsmanship. They were courteous, respectful, on time, and just plain great at their individual craft. A quick thanks to Greg for my absolutely beautiful cabinets… and the stain was perfection!
And then there is the customer service. Roy started it off very well indeed, and Joshua and Troy continued it without skipping a beat. They made us feel very well cared for and comfortable as our house was being demolished around us, as well as, while it was being built up anew. They listened. They made suggestions. They calmed our fears. They were our friends. They sincerely made us feel that we were the center of their attention. How rare is that these days?
We also had the pleasure to work with Julia on our design decisions. We would pick out products, tiles, etc. and then get second thoughts. Julia was patient and kind as she gently guided us through what can be a nerve racking assignment. ..especially for those of us who have trouble with making decisions. Thanks Julia. It all came together beautifully.
And have I mentioned that they came in not only on time but on budget. I kept expecting that a final bill for an additional 10 – 20% would be coming my way, as that is what I was told to expect from most contractors. It didn’t happen. Roy gave me a quote and the job was done as he quoted it would be. I was also given a 6 – 8 week window to complete the job. I expected it to probably run over by a week, maybe two or three. But it didn’t. It was complete in less than 6. I was amazed and delighted to say the least.
Roy’s integrity, from day one, was what we banked our money on. Our returns were more than expected.
Thanks to all of ya’ll at New Creations for making our home, oh so much more beautiful and enjoyable.Read More
Roy and Troy of New Creations provided a total demo and remodel of our kitchen, including exterior wall work. We changed a door/bay window into a sliding door, took down upper cabinets to open the kitchen to the family room, and widened doorways. All new custom cherry cabinets and soapstone countertops. New electrical box in garage and outside, new lighting and electrical plugs/switches. New Creations was the general contractor and planned everything out and assisted with the general design and features.
The entire remodel took 8 weeks. During that time the space was always kept clean and tidy. The space they used in our garage for various items was always clean and well organized. Every subcontractor they brought in was professional, polite, punctual, and answered all my questions with a good attitude. They had all done work for New Creations before and knew their expectations for a clean and professional job. Troy was always checking the work and making sure things were done as close to perfect as possible. If something was off, he would have the contractor come back in and change/fix it until it was what we wanted. Those were all very minor issues. Apollo, their tile guy, is amazing and really takes pride in his work. The online scheduling software they use, BaseCamp, really helps you understand what's scheduled for each day, who will be there, what outstanding questions there were or materials left to be chosen. Nothing was ever forgotten or accidentally left off the list. Roy and Troy always responded to emails and calls promptly and always had a positive attitude. They let me see 2 jobs they had completed (and speak to the homeowners) and one job that was nearing completion. It really helped me feel confident and trust that they would do a great job with our kitchen - and they did! We love our kitchen!Read More
Beautiful Kitchen , Great Experience, Organization with Integrity – My kitchen remodeling experience was great. I am constantly telling my friends about New Creations and the work they did in my home. I frequently complement Roy Faust and his crew at New Creations for their strategic planning on how to come in, do the work, and finish the job. First, they came and discussed materials, colors, design and timelines with me. Second, they came stripped the old and measured for the new and finally, they came and installed the new materials and finished the job. My selection of granite and backsplash brought a 1980?s home into the present. It looks wonderful and I am so proud when friends come and see the new kitchen. Roy Faust has integrity, concern for the client, and wants to make sure his crew is treating the customers with the highest respect and work ethics. At a time when we hear of horror stories about home remodeling in the news media, I am proud to say that plan to call New Creations again to do additional work for me. I would recommend this company to any of my close friends and to others who are looking for someone they can trust with their kitchen remodeling.Read More
My wife and I have been very pleased to have worked with New Creations on a significant remodeling project on our planned retirement home and would recommend Roy and his associated personnel to anyone. We decided to tackle not only the remodel of a large kitchen, but also 3 full baths as well as a den and a utility room all at the same time. The scope was large and design details could have been lost, but a focused approach by New Creation's designer Erin on each aspect of the remodel kept us on track and delivered on some great ideas.Read More
New Creations made effective use of electronic communications which allowed for easy transmittal of concepts that were able to be discussed and integrated into design iterations. Later on during the build the online scheduling program as well as emails kept us abreast of work progress and made communicating simple.
The demolition started as planned, work progressed in a timely manner and the project was completed on budget. The subcontractors Roy utilizes have been with him for awhile and are excellent. They all paid attention to details, delivered a high quality of workmanship, kept the work place clean and were very pleasant to work with. All in all, our experience with New Creations and Roy's team was very positive, we enjoyed the process and highly recommend him. M&J Long
New Creations is the Complete Package – Remodeling our kitchen and powder room was a big decision and a big investment.
We chose New Creations because they were friendly, low-pressure, and responsive from the start. We had several meetings with Roy, met all the contractors, heard their ideas, received an estimate, visited the showroom, and visited a kitchen they renovated before we even signed any agreement with them!
It was intimidating to choose all the elements for our new kitchen, but New Creations made it easy. They didn’t have a designer at the time, but Roy shared his experience and knowledge of emerging trends in the industry. It was helpful to see working models in the showroom and have large samples (2’ x 2’) of cabinet types and paint colors available. Taking my chosen samples home with me to move around the space and see at different times of the day with the changing natural light made the selection easier. And later, after the cabinets and counters were installed, when I began to doubt my wall paint selection, Troy cheerfully delivered all the neutral samples that I requested (perhaps 20 or more?) to view again.
Throughout, Troy did a wonderful job of choreographing the different contractors and communicating with us. In addition to regular email updates, we were able to log-in to see what activities were scheduled and read the communication with the contractors. With 2 full-time work schedules, a toddler, and a dog to plan around, it was very important that we knew what to expect each day.
All the contractors were respectful of our home and seemed to understand that we were still living there from demolition to completion. They kept the mess contained and tidied up before leaving each day. They were also very collaborative. We met with each contractor at least twice during the planning stages and communicated several times while the project was in full-swing. They answered all our questions, put us at ease, offered suggestions, and were responsive to any concerns that we had. Winston, James, Larry, Lisa, and Manuel (and their crews) are all very professional and friendly. They seemed very knowledgeable in their areas and as concerned as we were to create a space that would meet our family’s needs.
Roy prepared us in advance to expect hiccups so we weren’t completely surprised when some did occur. What was reassuring, however, was that someone from the team always responded to our phone calls (even when they were later in the evening!), they offered professional solutions, and never appeared to be put-out.
New Creations was thorough and honest. In our final walk through with Roy, he pointed out small imperfections that we hadn’t noticed and he identified a feature which we had paid for, but hadn’t received. He made sure that this was remedied within the week. In the end, it was another example of their attention to detail and pride in their work.
At first, we were surprised by the estimated costs to remodel our kitchen. But 8 months later (9 weeks of construction) - after seeing the amount of coordination, the number of professional individual contributors, and the quality of the materials involved - we are delighted with the results and feel that it was well worth the investment.
To clarify: I hesitated to give a 5-star rating out of 5 since I don't believe anything is perfect. However, my experience was better than "very good." They exemplify customer service and I can confidently say to anyone who is looking for a complete kitchen remodeling company, "Run, don't walk to New Creations!"Read More
Incredible experience with New Creations – The New Creations team led by Roy, Troy, and the crew truly turned our outdated kitchen into our dream kitchen. Every aspect of the remodel was on time and just as we discussed. Roy's ideas, plans and willingness to listen to what we wanted made the experience so positive. From the early stages of not knowing exactly what we wanted we were put at ease. Roy was able to pull together an incredible design based on what we liked and disliked. The crew was outstanding. Not only was their work top quality, they were all so careful to clean the work area each day. Troy kept us updated every step of the way. We had a clear plan as to when projects were being done, who was going to be at the house, and every question we had was promptly answered. We truly love our new kitchen and feel blessed to have had such an amazing team of professionals working to complete the project.
We would highly recommend them for your kitchen remodeling needs.Read More
Customer Service with Excitement – Many companies can do the job but when I spend my hard earned money I want quality work and unyielding customer service. I acquired several bids ranging from Home Depot to older established kitchen remodeling companies. I found Roy to be the most attentive and interested in our specific job.
Roy sincerely got excited when we talked about our kitchen. He first listened and then offered his experienced and talented opinions to help us make the best possible decision about the materials and design for our kitchen. We had several visits at Roy’s showroom where we tossed around many design ideas until we pin pointed the one for us. I feel like Roy treated our remodel as if it were a fifty or sixty thousand dollar job. But actually ours was a quite small job relatively. This is why we chose Roy at New Creations.
Roy remained excited throughout the job and was always easy to contact. The work stayed on schedule from tear out to finish. My wife and I met and talked with everyone of the laborers as they performed their various tasks and were impressed each time. Roy has selected quality folks to represent New Creations.
Weather you have a total kitchen remodel or a partial like we did (granite counter top with travertine back splash) I feel confident in recommending Roy and his crew at New Creations’. And I think you will enjoy the excitement Roy has for providing the best customer experience possible.Read More
- Steven S.
Roy and the New Creations team did a fantastic job on a complete bathroom remodel and I highly recommend New Creations for anyone considering a bathroom or kitchen remodel for their home. From the beginning to the end of the process, Roy and his team were very involved and attentive throughout. In the early stages of design, Roy helped me come up with the vision of what I wanted, and they quickly and efficiently created what I now consider the shining star of the house. The New Creations team was also very capable of pivoting quickly on particular items if I wanted a tweak or two along the way. Overall it was a great experience and came at a great price, and I plan on using New Creations for an upcoming kitchen remodel.Read More
- Trent Crum
Well Handled BIG remodeling project. You want these guys. – We hired Roy and his team to handle a remodel of a 30+ year old kitchen, living room , entry way,bath and dining room along with tiling from back to front. Our project was a big one, and comprehensive. We had his crew install multiple windows, electrical, countertop, custom cabinetry, and an original cabinet piece along with raising ceiling, moving ducts, and installing new lighting. They also tiled about 1000 square feet.
From the onset, Roy and Troy and their staff were on a set schedule. We received weekly and at times daily progress updates which helped us know what to expect next. We are a big family with a dog and it was necessary for the timing to be right so that all parties knew what to expect. The company's strict adherence to their plans and informing us of any changes and modifying the schedule allowed us to all go along together. The subs that he used were appropriate, respectful, and consistent in keeping with Roy's overall plan, and you could tell that they had been both well informed of expectations, as well as trained on a consistent level of customer service that the company intended to provide. Any concerns that we had were addressed quickly. Any issues or conflicts that arose were dealt with directly, without excuses. The team's handling of the project top to bottom left little to be desired, and at the end of it all, even though we did this project during the hottest part of the summer, I would have done it again. At all times we felt that there was an available person to handle a concern or arrive at a resolution. They take their work very personally, and it showed in our satisfaction and in the end product. I highly endorse Roy, Troy and their team for this type of work, and will add that they are pleasant and professional to deal with as well.Read More
We purchased a house built in the mid 70s that hadn't been touched since the mid 70s. We've spent the last four years fixing up almost every room in the house, and the kitchen was the last room we had left. While we were happy with the other rooms, we weren't excited about the contractors we had used to complete the jobs. Going into the kitchen remodel we were half expecting another average experience, but the final product is exactly what we wanted. We are very pleased with how our kitchen turned out. I love everything about it. The job was completed within the timeframe quoted and on budget. There were a few hiccups here and there, but they were all addressed and resolved timely and efficiently. All of the crew - Roy, Troy and Apollo are very friendly, responsive and responsible. I would recommend them to anybody looking to remodel their kitchen.Read More
- Erica Ross
I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!Read More
- Jim G.
The New Creations team just finished our complete master bath remodel and we're super happy. We love the work they did, and the way they collaborated to deliver what we wanted/needed on time and on budget. It was great to have it all ready for the holidays. Erin and Roy were great with ideas and discussing options to help us find the right balance of functionality, appearance and cost. Apollo and Jose were a pleasure to be around, super courteous and very thoughtful of our home and kept the site incredibly cleaned and organized. Roy managed all the tradespeople to pretty concise schedules and they too were all very nice and respectful. We really love our new room and we'll definitely look to work with the New Creations team when we do our kitchen remodel.Read More
I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.Read More
Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.
- Mark D.
Best Kitchen Remodeler...Hands Down! – Roy (owner of New Creations) worked very patiently with us as we painfully crawled through the design and estimating/ bid evaluation process. He had a lot of great ideas we had not considered when we decided to remodel the kitchen. Once we finally accepted his offer, he very clearly lined out all the steps his team need to do and all the homework we needed to do in order to get all materials and resources in the right place at the right time. The first day of demo was Oct 19, 2011 and the last day of punch list tidy ups was Dec 23. The bulk of all the work and adjustments were completed by the end of November but Roy's commitment to 100% customer satisfaction kept his guys coming back until everything was right per his opinion which in a number of cases was far more detailed than ours. All of his team were very personable and we had no concerns allowing them to work in our home unattended. We got to meet all of them prior to us even signing the contract with New Creations which was just another example of how Roy took uncertainty out of the equation. Add on top this, their use of a web based project planning tool that we were given access to so we could always keep up with what was accomplished by who as well as what was coming and when. The team kept the house very neat considering the level of construction that was taking place and made sure to clean up at the end of everyday. We could not be happier with the final product New Creations delivered for us. The kitchen is far more functional than the original with lots more cabinet and drawer space without adding a single inch of sq footage. From beginning to end, Roy and his project manager, Troy were always responsive by e-mail and phone for any question that popped into our heads and the thoroughness of the upfront planning & design efforts they led resulted in no change orders or other financial surprises (except for items mandated by city code i.e. smoke detectors on every open surface in house it seems, overwhich they had no control). All of Roys' subcontractors took as much ownership of our satisfaction as Roy did for which we are very grateful. We highly recommend you consider Roy Faust and New Creations for your remodeling project, you will not be disappointed!Read More
- Matt M.
FULL Service Kitchen and Bath Contractors – My wife and I just finished a full blown "complete gut" custom remodel on our condo kitchen and master bath located in Tarrytown. The title says it all...these guys are a FULL service contractor and will do design, help you select materials, make color/pattern recommendations, write fixed bid quotes, manage subcontractors, and warrant the finished product. We are now enjoying the end result and get compliments on the remodel every time someone comes to the house. If we decided to sell the condo tomorrow, I think we would get back every penny spent.
Before you sign a thing, Roy will provide a detailed quotation and plans. I was relieved to get to the end of the project and owe exactly what was agreed to. We bid out the project and asked around and typically contractors don't have the ability to draw up detailed plans so you have to hire an architect for even the simplest cabinet design, which can be pricey. Not the case with New Creations.
This was the first time I went through a process like this and I have to say that while it was painful to live in a house with no kitchen and master bath, it was well worth the wait. With all the great compliments, there are some pain points that is characteristic of any remodel from what I hear. In some cases, attention to detail was overlooked in the design phase and the team had to make modifications on the fly. I would have liked to see those details worked out ahead of time. All I can say is ask tons of questions and review work often. If you see something that doesn't look right, speak up. That goes for any contractor.
Roy has built quite a system with New Creations and he has some great people working for him...Jeremy, you are the man. Would definitely recommend them and use them again on the next project.Read More
We hired New Creations to do a complete remodel on our 5000 sq. ft. home in Austin, Texas. We were very pleased with the results of our new home. The remodel consisted of everything from painting walls to taking the kitchen down to the studs and rebuilding it. Roy and his staff were very professional at all times. They worked with us and we never felt pressure of any kind to do something that we weren't 100% agreed upon. They kept us informed at all times of the process of the remodel. We all worked together and as a result we have a beautiful home.Read More
Roy has also continued to stay in touch with us and recently called to see if we would like our countertops resealed and anything else we needed. This follow up was after almost three years from our remodel job. We were very impressed with New Creations not only for their design work, the quality of people they employed and the follow up given three years later. I highly recommend New Creations based on the job that was done for us.
- GjGj and Papa Jim
6-Star Remodel Experience – Each associate of New Creations, from the ower Roy, with partners Troy and Greg, to the construction crew Polo and his helper Juan, truly cares about doing the best job possible and making the experience pleasant. They hire the best electricians, painters, plumbers, appliance installers in the business and coordinate their schedules so you don't have to worry about a thing. As a matter of fact, Roy's favoriate expression to me was "Don't worry...that's what you're paying me for." And with Roy Faust you get your money's worth. Not only would I recommend him to anyone looking to remodel, I'm recommending him to my MOTHER!Read More