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Love My New Kitchen! – I love my kitchen! Roy and New Creations remodeled our kitchen last spring. Even though it has been several months, I still find myself just staring at it in awe.
Working with New Creations was such an easy process. I have heard countless horror stories about remodel nightmares, and this was nothing like that. Everyone was professional and pleasant to have in our home. Roy was wonderfully honest with us as we went through the design process and I always felt like he had our best interest in mind. I would recommend New Creations whole heatedly and am looking forward to working with them on our master bath someday soon.Read More
We recently completed a kitchen/first floor remodel. After talking to several companies we decided to go with New Creations and we are so thankful we made that decision. From the very beginning we clicked with the people at New Creations. Roy, Jeremy and Troy were nothing short of wonderful. They listened to what we wanted, made suggestions and offered alternatives to improve what we were trying to achieve and went out of their way to make sure we would be happy with the finished product when we were having a hard time makingRead More
some crucial decisions. We wanted a kitchen that was functional and that was unique, not a carbon copy of a similar floor plan. We are really pleased with the end result. Honesty is a big thing for me when dealing with anyone. These guys and the crews they used were really up front. There were no surprises and no hidden costs. For the most part, time lines were met and the craftsmanship is excellent. The New Creation staff is young,
energetic and out of the box thinkers. Most importantly they are honest and know what they are doing. Without a single reservation, I would recommend this company to anyone who is thinking of making home improvements.
We love our new kitchen and bathroom – New Creations completely remodeled our kitchen and bathroom this summer. It was no small job as plumbing, electrical and duct work had to be completely rerouted. The job was so major that it even required reframing part of the house between the upstairs and downstairs and relocating a drain in the bathroom. Wow, we didn’t even know things like this were possible.
Roy and his designer worked with us until we everything was perfect. With their experience they had the coolest ideas you could ever imagine. We went with all natural products and we now have the most beautiful kitchen and bathroom you have ever seen.
Everyone on Roy’s team meticulous and professional. They really cared about making us happy throughout the entire process.
We highly recommend Roy and his team at New Creations for any kitchen or bathroom job you may have. They have the necessary people and experience to handle any job no matter how large or small.Read More
- Jennifer R.
This was my first time to remodel anything. I heard all the horror stories, and entered into the process with trepidation. Roy, Erin and the New Creations team made everything so easy that I really am left wondering what is so bad about remodeling. My new kitchen is absolutely gorgeous. The process was, dare I say...fun?! Most importantly, Roy and the team were on time, on budget and did exactly what they said they would do: deliver a high quality job. I am happy with every detail. Thanks, Roy!Read More
- Michael B.
We are EXTREMELY happy with the work done by New Creations on our kitchen. Our experience started with Design where Erin worked with us in every aspect of the design and never complained or rushed us when we changed our minds. She accompanied us on all of the supplier visits and was instrumental in us being so happy with the final results. She also staid engaged throughout the project. The Construction phase went just as well. The quality of the workmanship was top notch. No mater how much mess was made, they cleaned up the job site EVERY DAY. The team was always checking in to make sure we were happy with what we saw and it was obvious that they really cared about us, our kitchen and making sure we had a great experience. Roy send us an email with a progress update and next steps almost every day, this in addition to maintaining a complete project list and calendar online that we could review and made our own comments. A couple of time we wanted to make changes in the design after the project was underway and while this is never optimum, Roy and his team went above and beyond to make sure that this process exceeded our expectations. The level of communication, customer focus and quality of the project were outstanding. If you want the best that Austin has to offer in custom Kitchens. I have NO hesitation in recommending New Creations.Read More
- Matt M.
FULL Service Kitchen and Bath Contractors – My wife and I just finished a full blown "complete gut" custom remodel on our condo kitchen and master bath located in Tarrytown. The title says it all...these guys are a FULL service contractor and will do design, help you select materials, make color/pattern recommendations, write fixed bid quotes, manage subcontractors, and warrant the finished product. We are now enjoying the end result and get compliments on the remodel every time someone comes to the house. If we decided to sell the condo tomorrow, I think we would get back every penny spent.
Before you sign a thing, Roy will provide a detailed quotation and plans. I was relieved to get to the end of the project and owe exactly what was agreed to. We bid out the project and asked around and typically contractors don't have the ability to draw up detailed plans so you have to hire an architect for even the simplest cabinet design, which can be pricey. Not the case with New Creations.
This was the first time I went through a process like this and I have to say that while it was painful to live in a house with no kitchen and master bath, it was well worth the wait. With all the great compliments, there are some pain points that is characteristic of any remodel from what I hear. In some cases, attention to detail was overlooked in the design phase and the team had to make modifications on the fly. I would have liked to see those details worked out ahead of time. All I can say is ask tons of questions and review work often. If you see something that doesn't look right, speak up. That goes for any contractor.
Roy has built quite a system with New Creations and he has some great people working for him...Jeremy, you are the man. Would definitely recommend them and use them again on the next project.Read More
Another very happy customer! – We have used several contractors while upgrading our house. We saved the biggest project for last - the kitchen. By the time it came to remodel it, we were so sick of contractors, people not able to speak English, not showing up, messing up our house, or screwing something up, that when Roy came over we were a little hard on him. He took it well, explained very thoroughly how the process would work and helped us pick out the granite & backsplash. He stayed true to his every word. The people he works with are all wonderful! We were able to communicate with them, they were extremely respectful of our house (and our little dog), picked everything up at the end of the day and were eager to please. Words cannot describe how very happy we are with the outcome. We feel we got much more than we paid for - certainly beyond what we expected. We recommend New Creations to everyone who asks and would absolutely hire them again.Read More
Remodeling done the RIGHT way. – In a day of many industry and service folks showing indifference and offering shrugged shoulders, these guys shine for listening, offering solutions, creativity, and problem solving when the scope of the project changes. They have assembled a vetted collection of trades people who know how to get the job done. The cabinets, in particular, are amongst some of the best made and beautifully crafted cabinets that I have seen. Solid wood with great detail to craftsmanship make them a joy to use and look at. The compliments from friends keep flowing about the remodel. Roy and I met and discussed the project and planning multiple times before starting and the cabinet manufacturer offered suggestions about the creation of unique wall that turned out to be a wonderful focal point that ties in wonderfully with the kitchen design. Troy's hands on detail to the project was also quite remarkable in managing the day to day scheduling and ensuring that things were on time and in place. In a remodel there are always going to be surprises, but the nice thing about dealing with these folks is that they become an ally for getting a solution in place as quickly and efficiently as possible. The end result has been a beautiful kitchen that greatly exceeds what I thought was possible for my space. You can't go wrong with having these guys manage your remodel if you want the piece of mind that things being done the right way with great attention to detail.Read More
I used New Creations for a kitchen remodel 2 years ago. Roy was great about helping me through the process of choosing granite and tiles to suit my style. He kept everything within my budget but always gave me options for upgrades if I wanted them.
His team was very professional and my home was always cleaned up at the end of the day. The job was finished in a timely manner and follow-up was excellent. I was so pleased that I have now signed on with New Creations to have my master bath updated.
My master bath remodel is now completed and once again New Creations came through and gave me the bath I've always dreamed of. Even though the remodel took place around the holidays, schedules were kept and there was minimal disruption of daily life. Roy and his team helped choose exactly the tile combinations I had in my mind and also gave me good suggestions on ways to compliment my choices. Tile work by Apollo and his assistant was wonderful, the vanities that Greg created are awesome and everything was done with little disturbance or mess. All the New Creations employees are professional, pleasant and easy to work with. Thanks again to New Creations for the bath they created for me!Read More
- Bill M.
Remodeling a complete kitchen is a major task and can be a major risk. After much research we chose New Creations and it was the right choice. We had a basic concept in mind for taking out the old cabinets and removing a bar height wall, but with Roy and his key players we were able to come up with a comprehensive plan. Their contributions really brought out some excellent ideas that pulled the plan together. With details on the proposed plans we were not only able to design a kitchen and bathroom we wanted, but had enough in the budget to then to make changes to the living room as well. The workmanship of the cabinets, the skilled people involved in all phases and the quality of the materials really made this a great experience. There were small issues now and then, and that is to be expected in a custom job. We had changes to make at different stages and they were quick to accommodate them all. The challenges then turned to accomplishments and we ended up with a remodel that exceeded our expectations. I have no hesitancy in recommending Roy, Troy, Greg or any of the other skilled, courteous people involved.Read More
- Linda G.
We hired New Creations to remodel our kitchen. They came recommended by friends here in Jester Estates and we loved their kitchen. Roy was very accommodating of our schedule and could meet with us in the evening which was a huge plus. This was our first remodeling project and Roy and Troy made it stress free for us. The project was completed on time and on budget with no change orders - that's good planning. Their team of cabinet makers, painters, appliance, tile and granite professionals were all a pleasure to work with. They worked hard to keep our house clean during construction and the workmanship was very high quality. I did use a designer, Kimball Bonamici, to help with a few elements and that worked out well. We love our new kitchen and highly recommend New Creations.Read More
A+++ – We started with a very outdated, 70s kitchen that I really was expecting to have to gut. Not something I was looking forward to as I knew our budget couldn't afford it. In walks Roy with great ideas, great materials & voila!
Roy & crew were very professional, communicated openly & were mainly concerned that our wants/needs were met. That's is hard to find in any business these days, not to mention remodeling.
Thanks to New Creations for making our kitchen truly the heart of our home.Read More
We love our new kitchen! – A good contractor is an expert at "hand-holding", and Roy and Troy and crew took care of us every step of the way. My husband and I knew that a kitchen remodel would take a good while to finish, and that the mess it created would be stressful, but Roy and his staff were so good at letting us know what we could expect on a day to day basis.
All of the workers were very pleasant to be around. My husband and I both work out of our home, so we got to know most of the workers pretty well. They were very patient about answering any and all questions we might have, and always did an excellent job cleaning up at the end of every day.
Our kitchen is absolutely gorgeous. We never imagined that the transformation would turn out as well as it did. I never get tired of cleaning it...seriously!!! We highly recommend hiring New Creations to do your next kitchen/bathroom remodel. They will go out of their way to make sure that you are a very satisfied customer!
-Laura and Mark KeedyRead More
We love our new kitchen!! – We couldn't be happier with our kitchen remodel. Roy and the NC team took a 1967 L-shaped galley style kitchen (with original appliances!!) and turned it into an open, sophisticated space that we enjoy daily. From the outset, Roy,Troy, and the entire NC team were extremely organized. Every detail had a line item on the contract, so there was very little "nickel and diming." This was a big project which included demolition, window and door installation, wood floor installation, new AC ducts, custom cabinets, granite countertops, and a custom granite table top. They even helped to rework the support in the attic to accommodate the removal of one load bearing wall.
The NC team was phenomenal. James, the electrician, took my call during the UT/OU game to help solve a electrical problem. Lisa, the floor and tile diva, was amazing and always accessible. Larry, the plumber, solved and issue for us in our attic that we were completely unaware of. Greg, the cabinet guru, stayed late into the night to help solve a framing issue. Jeremy, my project manager, was invaluable in his assistance. He was always available via email or text and always followed up with any issue we were managing. Troy, our scheduling superhero, always kept us up to date on the who, what, where, why and when. And then there's Roy...whose excitement and persistence about his work is uncontainable. Roy's patience and guidance through a sometimes difficult project put me at ease. And did I mention the cleanliness of ALL of the crews??? There was never a speck of dust or a piece of trash left behind by ANY of the subs that NC employs.
No company or project is perfect, which is the only reason for my 4 stars, and we are still managing some small post-completion details. Yet even after the project is done and the bill has been paid, I am amazed at the response I get from the NC team in helping us resolve these issues. The entire team takes great pride in what they do, and it shows! Thanks to New Creations for a job well done!Read More
Awesome Bathroom Remodeling Job – We selected New Creations to completely remodel our guest bathroom and they did a fantastic job. The project involved a complete demolition of the bathroom down to the studs and slab, replacement of sheetrock and ceiling, installing a new larger bathtub and shower, moving of the tub and toiler drains (involving jackhammering new holes in the slab, installing Travertine tile on the floor and in the tub and shower area, installing a new toilet, installing a Silestone countertop, new sink and sink hardware, installing a new can light and over the sink light, "un-popcorning" the ceiling, and painting. Throughout the process, New Creations kept us constantly updated on the schedule and progress with their online Bootcamp project system, they were extremely courteous and sensitive to all our needs and concerns, they kept the areas of the house adjacent to the work area immaculately, and they were fanatical about making sure that everything was done to perfection. The cost was reasonable and came in exactly as quoted. Finally, you simply won't find a nicer group of people to work with - Roy and Jeremy (the project manager) are two of the most genuinely decent people we have had the privilege to work with.Read More
New Creations Kitchen Remodel – We recently embarked upon a project to give our kitchen a face-lift. After researching a full remodel and replacement of our perfectly good (but just ugly) kitchen cabinets, we stumbled across the New Creations website and found out about an alternative to replacement. Having been down the remodel road and found that complete replacement was not something that on which we wanted to spend too much money, we met with the New Creations crew to see what they had to offer. Their showroom featured many different styles of refaced cabinets complete with interchangeable countertop surfaces and backsplashes so we were able to get a very good sense of how our material selections would combine to create an overall look. This was extremely helpful to see and quite a contrast to having to guesstimate with tiny samples at many other providers.
Once we understood the re-facing process and the timeline, we were certain that this was a better path for us. It was very important that we establish and stick to an aggressive timeline which would ensure completion by the end of September. Roy and Troy were very helpful in scheduling our remodel project and ensuring that we had good transparency to the milestones and project tasks in the schedule along the way. Once we had our materials selected, the New Creations team sent us a detailed web-based project plan that outlined the entire schedule from start to finish. With both of us working and me travelling during that time, this was enormously helpful to us as we sought to plan our weeks. Once we got started with the project, we were very happy with the team’s diligence in sticking to the schedule and ensuring that tasks were completed on-time. Additionally, as we ran into the inevitable hiccup’s that come with home projects, we found that the New Creations team was extremely responsive and diligent in resolving things to our satisfaction. Everyone who was brought to the house to work was polite, honest and very good at their piece of the project. All in all, it took about 3 weeks to complete the project and we were able to access/use our kitchen for the majority of that timeframe. The results are great! The kitchen has a great new look that’s far more up-to-date. We replaced the countertops with granite, the white backsplash with a cool glass tile mosaic and the lighting throughout the kitchen. It’s like a brand new kitchen for a lot less than we were originally planning to spend. We’re thoroughly enjoying the new look of the kitchen and would highly recommend this process and the New Creations team to anyone embarking on a kitchen remodel.Read More
groovy granite – We have had a lot of work done on our home of 25 years. Working with New Creations was the best experience I have had so far. Roy was straightforward and very in to making sure we were completely satisfied. Even monthes later. He gave me a notebook to walk me thru the process of redoing my kitchen and it kept me in the loop of every detail. I love, love, love, my groovy kitchen. Even the teenage boys notice it.
New Creations stands behind their work. I recommended them to my parents who had the same wonderful and dependable experience that I had.Read More
Great work – The work was done on time and in a very professional manner. We only needed a counter top and the workmen were very careful not to damage our existing cabinets.
We were given a schedule when the counter top would be installed, when the tile contractor would be there and when the plumber would install the new sink plumbing. Every process was started on time and completed on time.
Ever member of the work crew were very respectful of our home and did there best to keep it clean of outside dirt.
I do highly recommend New Creations Custom Kitchens and Bath Remodeling to every one that is looking to redo their home.Read More
Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.
We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.
New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”
New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.
From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.
In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.
He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.
A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.
An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.
That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.
We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.
New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.
The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.
We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!
However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.Read More
Beautiful stress-free kitchen remodel – New Creations finished a complete kitchen remodel for us this summer. We were concerned about our ability to envision a stylish, practical design, but Roy and his designer helped us make great decisions that fit our family. Troy kept the job running smoothly and kept us aware of what work would happen each day. All of the staff we interacted with were dependable, professional, and meticulous. They even worked to minimize any mess. Roy and Troy went out of their way to make sure we loved every aspect of our kitchen. They actually made the experience fun and stress-free. We highly recommend them!Read More