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Editorial Review – Invest in the value of your home by remodeling your kitchen with beautiful new cabinet work, countertops and backsplashes, and more.Read More
Great Kitchen Remodeling Experience – After 19 years, it was definitely time to remodel our kitchen. We talked to mulitple remodeling companies and chose New Creations over the others because they provided the most help in turning our general ideas into the final design. They also brought their own ideas... some we used and some we did not, but we still appreciated the input from people who have gone through the process many times. We were somewhat surprised at the amount of time that Roy, his staff, and his contractors spent with us up-front in the design process before asking for any commitment. That speaks to their confidence that they will build their credibility during the design process and clients will select New Creations for the remodel.
Since a kitchen remodel is fairly "intrusive" to your daily living, it was important to us to choose a company that would stay on schedule especially when unexpected snags occur (which happens in every project). Jeremy did a great job of managing the project and staying on schedule... the entire project was completed in about 5 weeks. We were impressed with the fact that our home was kept very clean during the project with very little dust outside of the work area and are very happy with the quality of the work. We would definitely recommend New Creations to anyone looking for a kitchen remodel.Read More
FULL Service Kitchen and Bath Contractors – My wife and I just finished a full blown "complete gut" custom remodel on our condo kitchen and master bath located in Tarrytown. The title says it all...these guys are a FULL service contractor and will do design, help you select materials, make color/pattern recommendations, write fixed bid quotes, manage subcontractors, and warrant the finished product. We are now enjoying the end result and get compliments on the remodel every time someone comes to the house. If we decided to sell the condo tomorrow, I think we would get back every penny spent.
Before you sign a thing, Roy will provide a detailed quotation and plans. I was relieved to get to the end of the project and owe exactly what was agreed to. We bid out the project and asked around and typically contractors don't have the ability to draw up detailed plans so you have to hire an architect for even the simplest cabinet design, which can be pricey. Not the case with New Creations.
This was the first time I went through a process like this and I have to say that while it was painful to live in a house with no kitchen and master bath, it was well worth the wait. With all the great compliments, there are some pain points that is characteristic of any remodel from what I hear. In some cases, attention to detail was overlooked in the design phase and the team had to make modifications on the fly. I would have liked to see those details worked out ahead of time. All I can say is ask tons of questions and review work often. If you see something that doesn't look right, speak up. That goes for any contractor.
Roy has built quite a system with New Creations and he has some great people working for him...Jeremy, you are the man. Would definitely recommend them and use them again on the next project.Read More
New Creations Kitchen Remodeling – New Creations recently installed granite countertops in our kitchen and several surrounding areas.
Roy Faust and his team were great to work with. We were especially impressed with Neil, the gentleman who installed a tile backsplash over the cook top. The results were fantastic.
Roy is a very honest and ethical young man. We know Roy comes from a good background. His father
and brother have done work for us for many years.
One thing that truly impresses us is the fact that he does what he promises and more.
We would certainly not hesitate to recommend his companay to any of our friends.
Ron and Carole MullenRead More
- joan stys
Totally amazing transformation of our outdated kitchen! The New Creations team really made things happen & kept us in the loop as changes needed to be made. Roy, Erin, Apollo & the whole team work very well together & are great at making the entire experience as stress free as possible.Read More
Even after 4 months, I still feel like I'm on vacation when I am in my beautiful kitchen!
Highly Recommend this Kitchen Remodeler! – New Creations did a fantastic job remodeling my kitchen. We added granite, new plumbing, new dry wall with granite backsplash & a travertine backsplash. Roy gave me a very fair and competitive bid (I got several bids so I knew his was fair.) All of the workmen were courteous and respectful in my home. They were helpful and interested in my concerns/feedback on the job as it progressed. Roy returned all of my calls and made sure that I was completely happy with his product/service. If you want to make sure you have a quality job, great service and a fair price - call New Creations. I would definitely use them again!Read More
- John B.
We worked with New Creations to do a complete kitchen remodel, and a refresh of a laundry room and powder room. We are very pleased not only with the results, but the entire process from design to completion.
Roy is the business owner and handles the sales and design aspects of projects. Roy is a very honest person and was always up front and forthcoming about what options would cost. He also is very good at planning a job to make sure everything runs smoothly. On the project design, Roy was always very enthusiastic and was a pleasure to work with. He was able to understand our vision of what we wanted and use his expertise to make it better than we ever could have done on our own. He was always working on new ideas, whether it was dropping off new tile samples that he was excited about, or sweating the details on the perfect paint colors. We appreciated the personal attention and passion that Roy put into our project.
Troy is the project manager and is responsible for the construction, schedule, and quality of the job. We couldn't have asked for a better person to work with than Troy. He was always on top of every single detail, and it was clear that he took the schedule and job quality very seriously. Whenever we would ask him a question or give feedback, he would always make sure to take care of it; I can't think of a single time when Troy forgot something that I had talked to him about. Troy is a very nice person who knows how to get things done on time with a level of quality that he would expect in his own house.
Our job came in on time and on budget. Everyone we worked with was professional and friendly. The results were everything we wanted, and for a job this big it ran very smoothly. We will definitely be working with New Creations on our next remodeling project.Read More
Great work – The work was done on time and in a very professional manner. We only needed a counter top and the workmen were very careful not to damage our existing cabinets.
We were given a schedule when the counter top would be installed, when the tile contractor would be there and when the plumber would install the new sink plumbing. Every process was started on time and completed on time.
Ever member of the work crew were very respectful of our home and did there best to keep it clean of outside dirt.
I do highly recommend New Creations Custom Kitchens and Bath Remodeling to every one that is looking to redo their home.Read More
New Creations Kitchen Remodel – We recently embarked upon a project to give our kitchen a face-lift. After researching a full remodel and replacement of our perfectly good (but just ugly) kitchen cabinets, we stumbled across the New Creations website and found out about an alternative to replacement. Having been down the remodel road and found that complete replacement was not something that on which we wanted to spend too much money, we met with the New Creations crew to see what they had to offer. Their showroom featured many different styles of refaced cabinets complete with interchangeable countertop surfaces and backsplashes so we were able to get a very good sense of how our material selections would combine to create an overall look. This was extremely helpful to see and quite a contrast to having to guesstimate with tiny samples at many other providers.
Once we understood the re-facing process and the timeline, we were certain that this was a better path for us. It was very important that we establish and stick to an aggressive timeline which would ensure completion by the end of September. Roy and Troy were very helpful in scheduling our remodel project and ensuring that we had good transparency to the milestones and project tasks in the schedule along the way. Once we had our materials selected, the New Creations team sent us a detailed web-based project plan that outlined the entire schedule from start to finish. With both of us working and me travelling during that time, this was enormously helpful to us as we sought to plan our weeks. Once we got started with the project, we were very happy with the team’s diligence in sticking to the schedule and ensuring that tasks were completed on-time. Additionally, as we ran into the inevitable hiccup’s that come with home projects, we found that the New Creations team was extremely responsive and diligent in resolving things to our satisfaction. Everyone who was brought to the house to work was polite, honest and very good at their piece of the project. All in all, it took about 3 weeks to complete the project and we were able to access/use our kitchen for the majority of that timeframe. The results are great! The kitchen has a great new look that’s far more up-to-date. We replaced the countertops with granite, the white backsplash with a cool glass tile mosaic and the lighting throughout the kitchen. It’s like a brand new kitchen for a lot less than we were originally planning to spend. We’re thoroughly enjoying the new look of the kitchen and would highly recommend this process and the New Creations team to anyone embarking on a kitchen remodel.Read More
kitchen remodel – Both Roy and Troy were excellent communicators and very customer friendly. Our options were clearly presented with great advise every step of the way. Our kitchen turned out even better than we imagined. The price was fair, the job was completed on time, and best of all, there were no surprises. I highly recommend New Creations and we plan to use them again for our bathroom remodel.Read More
- Michael B.
We are EXTREMELY happy with the work done by New Creations on our kitchen. Our experience started with Design where Erin worked with us in every aspect of the design and never complained or rushed us when we changed our minds. She accompanied us on all of the supplier visits and was instrumental in us being so happy with the final results. She also staid engaged throughout the project. The Construction phase went just as well. The quality of the workmanship was top notch. No mater how much mess was made, they cleaned up the job site EVERY DAY. The team was always checking in to make sure we were happy with what we saw and it was obvious that they really cared about us, our kitchen and making sure we had a great experience. Roy send us an email with a progress update and next steps almost every day, this in addition to maintaining a complete project list and calendar online that we could review and made our own comments. A couple of time we wanted to make changes in the design after the project was underway and while this is never optimum, Roy and his team went above and beyond to make sure that this process exceeded our expectations. The level of communication, customer focus and quality of the project were outstanding. If you want the best that Austin has to offer in custom Kitchens. I have NO hesitation in recommending New Creations.Read More
If I could award six stars, I would. New Creations remodeled our kitchen this spring and the entire experience was stress free due largely to the excellent customer service of Roy and Troy and the professionalism of their entire team. We needed someone who could take care of us turnkey and they did. Roy had good advice and tremendous patience with us as we tried to make the hundreds of decisions that come with planning a kitchen remodel. Troy as GC sought to spot and fix the slightest imperfections in the work before we could. He went above and beyond to address any concern we had. The quality of the workmanship, from custom cabinets, to painters and tile work, not to mention the other service professionals, was top notch. I highly recommend New Creations Kitchen and Bath of Austin.Read More
New Creations - a company you can count on! Even well managed businesses will experience glitches relative to labor and suppliers from time to time. As a business consultant I am quite aware that the true caliber and ethics of a business & their staff become crystal clear when they face difficult times, not when all is going according to plan. Ours was a project that encountered a few delays and stumbling blocks, yet, Roy remained focused and dedicated, doing his very best and honoring each and every commitment. If one is looking for a kitchen remodeling company that truly delivers a beautiful end product and that does not play games with pricing, then they would be well served to consider New Creations. We love our new kitchen!Read More
Note: This review was originally written in 2010 after New Creations remodeled our kitchen. We used this same company again in 2013 to remodel our master bathroom and had another positive experience.
New Creations is the Complete Package – Remodeling our kitchen and powder room was a big decision and a big investment.
We chose New Creations because they were friendly, low-pressure, and responsive from the start. We had several meetings with Roy, met all the contractors, heard their ideas, received an estimate, visited the showroom, and visited a kitchen they renovated before we even signed any agreement with them!
It was intimidating to choose all the elements for our new kitchen, but New Creations made it easy. They didn’t have a designer at the time, but Roy shared his experience and knowledge of emerging trends in the industry. It was helpful to see working models in the showroom and have large samples (2’ x 2’) of cabinet types and paint colors available. Taking my chosen samples home with me to move around the space and see at different times of the day with the changing natural light made the selection easier. And later, after the cabinets and counters were installed, when I began to doubt my wall paint selection, Troy cheerfully delivered all the neutral samples that I requested (perhaps 20 or more?) to view again.
Throughout, Troy did a wonderful job of choreographing the different contractors and communicating with us. In addition to regular email updates, we were able to log-in to see what activities were scheduled and read the communication with the contractors. With 2 full-time work schedules, a toddler, and a dog to plan around, it was very important that we knew what to expect each day.
All the contractors were respectful of our home and seemed to understand that we were still living there from demolition to completion. They kept the mess contained and tidied up before leaving each day. They were also very collaborative. We met with each contractor at least twice during the planning stages and communicated several times while the project was in full-swing. They answered all our questions, put us at ease, offered suggestions, and were responsive to any concerns that we had. Winston, James, Larry, Lisa, and Manuel (and their crews) are all very professional and friendly. They seemed very knowledgeable in their areas and as concerned as we were to create a space that would meet our family’s needs.
Roy prepared us in advance to expect hiccups so we weren’t completely surprised when some did occur. What was reassuring, however, was that someone from the team always responded to our phone calls (even when they were later in the evening!), they offered professional solutions, and never appeared to be put-out.
New Creations was thorough and honest. In our final walk through with Roy, he pointed out small imperfections that we hadn’t noticed and he identified a feature which we had paid for, but hadn’t received. He made sure that this was remedied within the week. In the end, it was another example of their attention to detail and pride in their work.
At first, we were surprised by the estimated costs to remodel our kitchen. But 8 months later (9 weeks of construction) - after seeing the amount of coordination, the number of professional individual contributors, and the quality of the materials involved - we are delighted with the results and feel that it was well worth the investment.Read More
- Ernest Zamora
Exceptional Quality & Delivery – New Creations (NC) provided a creative, high quality, and competitively priced kitchen remodeling job. NC is staffed with professionals with knowledge and skills to educate the customer and facilitate the decision-making process. Further, NC receives high marks for its communication efforts and mediums utilized to keep customers in the know at all times, especially in the final phase of the remodeling, specifically the challenging "punch list" . As it has been said "the devil is in the details which are monitored by management to completion.
Troy Hester should be applauded for not only representing the company well overall, but for his time and effort to keep the customer informed of plans for the week, inclusive of delays of materials and services. Troy exhibited true professionalism and strong communication skills throughout the entire multi-month experience. Roy Faust represented the company with enthusiasm, skill, and professionalism as well. Hats off to New Creations!Read More
Very Professional – We had Roy and his team install a new granite counter in our kitchen, new island, new sink & backsplash and also a granite counter and sinks in our master bath. Roy coordinated all of the work and everyone was on-time and professional. They kept the place clean during their work and made sure everything looked right before they left. Job was completed quickly - especially after hearing stories about other contractors. Wouldn't hesitate to use them again and have already recommended them to others.Read More
- Linda G.
We hired New Creations to remodel our kitchen. They came recommended by friends here in Jester Estates and we loved their kitchen. Roy was very accommodating of our schedule and could meet with us in the evening which was a huge plus. This was our first remodeling project and Roy and Troy made it stress free for us. The project was completed on time and on budget with no change orders - that's good planning. Their team of cabinet makers, painters, appliance, tile and granite professionals were all a pleasure to work with. They worked hard to keep our house clean during construction and the workmanship was very high quality. I did use a designer, Kimball Bonamici, to help with a few elements and that worked out well. We love our new kitchen and highly recommend New Creations.Read More
- Donna Verhey Stock
We had Roy and his crew redo our uppers and reface our lowers along with installing a backsplash. His crew was never late, always courteous and clean, and they had excellent expertise in their job. The kitchen looks awesome and we couldn't be happier.Read More
I am so sorry you were let down. We take these comments very serious as we have addressed your comments with the entire staff. We will look to improve in our follow through and work with our designers to be more customer service oriented.
New CreationsRead More
- Clarisse R.
After receiving countless compliments on our kitchen remodel (more like total overhaul), we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business in recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my home is now one of its best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!Read More