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  • Knolte13

    The house we always wanted! – It is never easy to undertake a remodeling project. Instead of doing just our kitchen, we opted to remodel our entire downstairs which included our kitchen, dining room, living room, master bedroom and bathroom. We essentially packed up our belongings and moved upstairs for 4 months. But what an amazing investment it was. We are now the envy of all of our friends and neighbors. New Creations did a fantastic job with our remodel. They were quick to adjust to our last minute requests and slight design adjustments and the completed project/ workmanship was just fantastic. Our custom cabinets in the kitchen/bathroom in particular are absolutely gorgeous. We were pleased with the end result but also experienced excellent customer service from Roy and Troy throughout the project. We are very happy customers and now look forward to taking on our upstairs in the near future!

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  • Kathleen L.

    We had a great experience with Roy Faust, Troy and everyone at New Creations. They are professional, communicate extremely well and do fantastic work.

    We totally remodeled our kitchen and breakfast area and could not be happier with the outcome. We plan to do a complete bath and closet remodel later in the year and will definitely use Roy and his crew again.

    They listened to everything we wanted to do. Made very useful suggestions/improvements to our designs. Drew up a very complete budget and plan for the remodel and walked us through all the steps ahead of time. We really are very happy with the method, quality, quickness and professionalism of everyone they brought in.

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  • Barry R.

    Best Kitchen/Bath Remodel in Austin – No need to look any further.

    We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.

    We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.

    At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.

    Attention is given to every detail of the project.

    One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.

    We would certainly hire them again and probably will for some other remodeling projects we have planned.

    Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.

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  • EAOK

    Couldn’t be happier with my kitchen remodel – Last fall, New Creations did a complete remodel of my kitchen. From beginning to end everything was done on time, within budget and with tremendous professionalism. I am very picky and slow to make up my mind, but Roy and his crew were always patient and accommodating. In the end, I couldn’t be happier with my kitchen. The design is functional and fits my needs perfectly. The craftsmanship of the cabinets is first rate. The tile work is exceptional. And, just a few weeks ago – nine months after my kitchen was finished – I called Roy when I noticed a slight problem. Two days later my problem was fixed. Roy is all about customer service. He says he stands behind his work and he does. I would recommend Roy and New Creations to anyone looking to remodel their kitchen.

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  • Michael B.

    Roy and Troy of New Creations provided a total demo and remodel of our kitchen, including exterior wall work. We changed a door/bay window into a sliding door, took down upper cabinets to open the kitchen to the family room, and widened doorways. All new custom cherry cabinets and soapstone countertops. New electrical box in garage and outside, new lighting and electrical plugs/switches. New Creations was the general contractor and planned everything out and assisted with the general design and features.

    The entire remodel took 8 weeks. During that time the space was always kept clean and tidy. The space they used in our garage for various items was always clean and well organized. Every subcontractor they brought in was professional, polite, punctual, and answered all my questions with a good attitude. They had all done work for New Creations before and knew their expectations for a clean and professional job. Troy was always checking the work and making sure things were done as close to perfect as possible. If something was off, he would have the contractor come back in and change/fix it until it was what we wanted. Those were all very minor issues. Apollo, their tile guy, is amazing and really takes pride in his work. The online scheduling software they use, BaseCamp, really helps you understand what's scheduled for each day, who will be there, what outstanding questions there were or materials left to be chosen. Nothing was ever forgotten or accidentally left off the list. Roy and Troy always responded to emails and calls promptly and always had a positive attitude. They let me see 2 jobs they had completed (and speak to the homeowners) and one job that was nearing completion. It really helped me feel confident and trust that they would do a great job with our kitchen - and they did! We love our new kitchen!

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  • Kyle P.

    I recently had New Creations help me with a smaller project in regards to remodels. I was blown away by their level of care and expertise. All of my encounters with them have been pleasant and enjoyable, and I had a lot of peace of mind using them. After working with New Creations, I can say that I am completely convinced that their professionalism, skill level, and timeliness is, without a doubt, at the very top of the industry and I would HIGHLY recommend them to friends AND family!

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  • atxlonghorn

    Great Remodel Experience, Again! – This is my 2nd review of New Creations. I left a review on 3/13/08 under the name

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  • Erica Ross

    I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!

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  • bfsail

    Our perfect kitchen – Using New Creation's showroom it is easy to visualize the various combinations of colors and materials. Roy also worked with the appliance and fixtures vendors so we got builder's prices, saving thousands. The employees and contractors for tear out, cabinets, electricity, tile, painting and appliance installation were on time, professional, and the painter even spent extra time touching up some things where we saw no problems. And the cabinets are especially beautiful. We plan to use New Creations again for our bathroom.

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  • Carol L.

    New Creations Should Get 10 Stars!!!!!!!!!!

    Roy and his team recently built and installed custom cabinets in my home. I had an idea of what I wanted, and Roy made my dream a reality! He took my ideas and then added things that I never would have thought of to turn the cabinets into something FABULOUS! Everybody who sees them goes OOooooohhhh!!! His attention to detail is amazing!! I am SO IMPRESSED with Roy and New Creations. I wholeheartedly recommend New Creations ... you won't be disappointed.

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  • irongirlali03

    Committed to customer service & satisfaction - highly recommend! – Roy, Troy & their team exceeded our expectations, from start to finish! Beginning with our initial meetings to get our estimate and carrying through the entire project, Roy and his team were a pleasure to work with. They continuously strived to ensure we were 100% satisfied with every detail. The New Creations team was trustworthy - which was essential for our kitchen remodel, given that there was no way my husband or I could be present at all times. The quality of the workmanship provided by Greg and Appolo was superior. To top it off, Troy and team always ensured our kitchen was cleaned up at the end of each day. Our project was completed on time and ultimately with less disruption than we anticipated for this type of project. We couldn't be happier! Thank you New Creations for giving us our dream kitchen at an affordable price!

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  • Nick Noy

    Like a new house – We recently completed a kitchen/first floor remodel. After talking to several companies we decided to go with New Creations and we are so thankful we made that decision. From the very beginning we clicked with the people at New Creations. Roy, Jeremy and Troy were nothing short of wonderful. They listened to what we wanted, made suggestions and offered alternatives to improve what we were trying to achieve and went out of their way to make sure we would be happy with the finished product when we were having a hard time making some crucial decisions. We wanted a kitchen that was functional and that was unique, not a carbon copy of a similar floor plan. We are really pleased with the end result. Honesty is a big thing for me when dealing with anyone. These guys and the crews they used were really up front. There were no surprises and no hidden costs. For the most part, time lines were met and the craftsmanship is excellent. The New Creation staff is young, energetic and out of the box thinkers. Most importantly they are honest and know what they are doing. Without a single reservation, I would recommend this company to anyone who is thinking of making home improvements.

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  • maa5757

    Well run Kitchen Remodeling Project! – New Creations captured our kitchen remodeling business because they offered the whole package … from design inception through installation, with a key focus on customer satisfaction. Roy Faust, New Creations owner, lives and breathes his commitment to his customers, and it permeates throughout his team. We enjoyed being an integral part of the kitchen upgrade design process, making key selections of cabinet styles/wood/finish, backsplash tile, inserts, and hardware in the New Creations’ design center. One of the most rewarding parts of the design process was selecting the granite slabs at Pacific Shores and meeting with New Creations designer, Julia, and Summit Stoneworks manager, Sam, to jointly layout the pattern of the kitchen countertops on the actual granite slabs. Our New Creations project was managed with an online project scheduling tool that was very useful, and any detailed information requests were responded to promptly by phone and email.

    As with many home construction projects, we had a couple of issues pop up. Roy and his team (with special note to his project manager, Troy) were professional and responsive. Issues were resolved in a timely fashion and the focus on making us happy with our project was always at the top of their list.

    Also worthy of note, is that there were several subcontractors used on our project that were true artisans. We were particularly impressed with Summit Stoneworks, who effortlessly put final touches and edges on the granite during the install to make it fit perfectly. Additionally, Greg Olson and his team did a wonderful job of working with us to design, construct and install a beautiful, new family room media cabinet. Impressive workmanship!

    There are always ways to improve a team, and in this case I would recommend having the project manager get involved earlier. It would be beneficial to have the project manager start engaging during the tail-end of the design process, so that there is no gap in the flow of information from the design process to the installation phase of the project. Additionally, we had a gap in our schedule between demolition of our kitchen to the start of the construction phase, so I would recommend “tightening up” the schedule to eliminate this inconvenience to the customer.

    We are very happy with our beautifully remodeled kitchen, and would recommend New Creations to anyone interested in a well-run home remodeling project!

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  • deidrehd

    New Creations demonstrated superior workmanship, thoroughness, and professionalism in the remodeling of my kitchen. They are very focused on ensuring an outstanding customer experience in everything they do. Their process from design to project execution is well thought out and worked very well. I appreciated their excellent communication, attention to details, focus on avoiding surprises, and follow through. I highly recommend them to anyone considering a significant remodel project.

    I thought so highly of New Creations that I hired them again to do my bathroom. They once again were outstanding. Great company.

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  • elizdella

    Amazing......love, love our new kitchen and New Creations.

    New Creations kept us updated daily, met their timeline as scheduled and the staff was responsive, professional and personable. One of the best things they offer is an invite for you to view their project schedule. The schedule shows daily who is to come out and what work is to be done. Troy keep it updated daily to follow up on any carryovers. This on-line scheduler is a wonderful way to keep everyone informed and since our project lasted four weeks it was very helpful. I love organization so for me this tool was the BEST!!

    In Summary, Roy helped us plan and design the perfect kitchen. Then, Troy who was always on site kept everyone and everything going. Both Roy and Troy reflect New Creations as a company with high integrity and great pride.

    New Creations was one of the best team I have ever worked with!! I highly recommend this company.

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  • HelloClarisse

    Best Contractor Experience Ever! – Our kitchen was every bit the quintessential galley model from the 1980s—skinny, appliance doors bumping cabinet doors, and finished with wood laminate running across the countertops, backsplash, and even surrounding the yellow-plastic-encased fluorescent light fixture. The builder even added a wall to divide it from the living and formal dining area, complete with a tiny square window so the tired cook would watch the 5 o’clock news while she heated up TV dinners in her faux wood prison. Obviously, I had major issues with my kitchen.

    My husband and I overhauled our house, and no matter what we did, we were stumped when it came to the kitchen. We had a few ideas, none of them terribly concrete—but that didn’t stop us from interviewing a string of contractors who were clearly frustrated with our lack of vision. That was where Roy and his team shined from the beginning—our openness didn’t frustrate him, it got him excited. He worked with us for over a month, taking our vague clues (i.e.”You see the shelf in the background of this ad? Those could be cool!”) and transforming them into something his team could create. He gave us the same attention as the higher end design build firms, and when the sketches were complete, the pricing didn’t make us swoon. Hooray!

    After all was said and done, we knocked down a wall, covered the remaining space in creamy penny round tile, installed brand new cabinetry and shelving in sumptuous cherry and walnut stain, and tied it all together with some of the best lighting work I’ve ever seen. This isn’t to say we didn’t encounter issues---all renovation projects of this magnitude will. And here is my favorite thing by far about New Creations: They did us right in every possible way. They were accountable, ethical, fair, and NICE. I have had good and bad contractor experiences, and even with the good ones, I’m not sure I could say that so unabashedly. I am obsessed with my new kitchen—If you want to message me, I’m happy to talk to you in more detail about Roy and his colleagues.

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  • John B.

    We worked with New Creations to do a complete kitchen remodel, and a refresh of a laundry room and powder room. We are very pleased not only with the results, but the entire process from design to completion.

    Roy is the business owner and handles the sales and design aspects of projects. Roy is a very honest person and was always up front and forthcoming about what options would cost. He also is very good at planning a job to make sure everything runs smoothly. On the project design, Roy was always very enthusiastic and was a pleasure to work with. He was able to understand our vision of what we wanted and use his expertise to make it better than we ever could have done on our own. He was always working on new ideas, whether it was dropping off new tile samples that he was excited about, or sweating the details on the perfect paint colors. We appreciated the personal attention and passion that Roy put into our project.

    Troy is the project manager and is responsible for the construction, schedule, and quality of the job. We couldn't have asked for a better person to work with than Troy. He was always on top of every single detail, and it was clear that he took the schedule and job quality very seriously. Whenever we would ask him a question or give feedback, he would always make sure to take care of it; I can't think of a single time when Troy forgot something that I had talked to him about. Troy is a very nice person who knows how to get things done on time with a level of quality that he would expect in his own house.

    Our job came in on time and on budget. Everyone we worked with was professional and friendly. The results were everything we wanted, and for a job this big it ran very smoothly. We will definitely be working with New Creations on our next remodeling project.

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  • Donna Verhey Stock

    We had Roy and his crew redo our uppers and reface our lowers along with installing a backsplash. His crew was never late, always courteous and clean, and they had excellent expertise in their job. The kitchen looks awesome and we couldn't be happier.

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  • horseraces27

    Our Remodeled Kitchen Is Wonderful! – We had Roy and the New Creations crew remodel our
    30 year old kitchen and are really pleased with how their work updated and revitalised the most
    popular room in our home. We liked our solid wood cabinets and wanted to try to match new
    door additions to existing cabinets. We were not sure it could be done to our satisfaction. How
    wrong we were! Our friends can't tell the new from the old, and Greg, the cabinet guy, really
    worked wonders with all our ideas. We were very impressed with the skilled artisans making up
    the New Creations team. Mike, the project manager, checked on the project every day and Troy
    made sure our several requests regarding the work site and our neighbors were met. For
    example, we didn't want loud music blasting from radios; we wanted the work site cleaned up
    at the end of each day; we asked them to keep the number of crew trucks and cars to a
    minimum and that our and the neighbor's driveways be kept free. New Creations exceeded our
    expectations in all regards.

    We are truly pleased with the finished product and would happily and enthusiastically
    recommend Roy Faust's New Creations to anyone thinking about kitchen and bath remodeling.
    We hope to remodel our master bath in the coming months and are keeping Roy and his team
    on our speed dial.

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  • cherylandhoward

    groovy granite – We have had a lot of work done on our home of 25 years. Working with New Creations was the best experience I have had so far. Roy was straightforward and very in to making sure we were completely satisfied. Even monthes later. He gave me a notebook to walk me thru the process of redoing my kitchen and it kept me in the loop of every detail. I love, love, love, my groovy kitchen. Even the teenage boys notice it.

    New Creations stands behind their work. I recommended them to my parents who had the same wonderful and dependable experience that I had.

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