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- Nancy I.
We recently remodeled our master bathroom with New Creations, with Roy and Troy, and could not be happier with the outcome. As nervous newcomers to remodeling, I found Roy's straight-forward-tell-it-how-it-is style very refreshing. I was also pleasantly surprised and relieved that Roy did not try to "sell" additional things/services, but rather functioned as a guide and shared his experience with us if he thought it would benefit us in making a decision. Roy was extremely patient with our questions and concerns.
Troy managed the project with patience and grace, waited for inspectors, treated our home and our family with tremendous respect, listened carefully to any comments we had to make and took care of things in our home that weren't even part of our contract--he just offered to help!
Not sure you will find a better duo of honest, hard-working men to make your vision suddenly appear in your home. Can't wait for my next project to put them back to work. Highly recommended!Read More
Our Remodeled Kitchen Is Wonderful! – We had Roy and the New Creations crew remodel our
30 year old kitchen and are really pleased with how their work updated and revitalised the most
popular room in our home. We liked our solid wood cabinets and wanted to try to match new
door additions to existing cabinets. We were not sure it could be done to our satisfaction. How
wrong we were! Our friends can't tell the new from the old, and Greg, the cabinet guy, really
worked wonders with all our ideas. We were very impressed with the skilled artisans making up
the New Creations team. Mike, the project manager, checked on the project every day and Troy
made sure our several requests regarding the work site and our neighbors were met. For
example, we didn't want loud music blasting from radios; we wanted the work site cleaned up
at the end of each day; we asked them to keep the number of crew trucks and cars to a
minimum and that our and the neighbor's driveways be kept free. New Creations exceeded our
expectations in all regards.
We are truly pleased with the finished product and would happily and enthusiasticallyRead More
recommend Roy Faust's New Creations to anyone thinking about kitchen and bath remodeling.
We hope to remodel our master bath in the coming months and are keeping Roy and his team
on our speed dial.
Best Kitchen/Bath Remodel in Austin – No need to look any further.
We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.
We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.
At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.
Attention is given to every detail of the project.
One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.
We would certainly hire them again and probably will for some other remodeling projects we have planned.
Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.Read More
Easy to work with and willing to work hard – For our kitchen remodel, working with New Creations has been pretty much painless with a very friendly staff. Everyone we saw come through the house were extremely willing to work hard and had a good attitude.
Roy (owner) is going to blow you away with his vision and his enthusiasm. Troy (project manager) is quick to respond to your questions and keeps the schedule on track. We used an online project tool that they are trying to move to so we were a bit of a guinea pig in that regard. But for the detail oriented people like us, the tool was a fantastic resource as the project schedule fluctuates during the course of the project. The people on staff at NC are top-notch and know exactly what they are doing. They also seem to have good working relationships with other contractors for things not done in-house. This really helps when they are making changes to the schedule.
The entire gang at New Creations was completely willing to do everything possible to make sure we are happy. I probably nitpicked on issues I saw a little too much but they made sure everything was taken care of and done without hesitation. They were quick to respond and to schedule in fixes. Even after the project had completed, small items that I noticed that needed additional work on was fixed up quick.
This team is definitely dedicated to what they do and their goal of 100% customer satisfaction isn't just words they say. They absolutely believe in it.
Now, for the most important part of the project... our new kitchen is AWESOME!!Read More
Well Handled BIG remodeling project. You want these guys. – We hired Roy and his team to handle a remodel of a 30+ year old kitchen, living room , entry way,bath and dining room along with tiling from back to front. Our project was a big one, and comprehensive. We had his crew install multiple windows, electrical, countertop, custom cabinetry, and an original cabinet piece along with raising ceiling, moving ducts, and installing new lighting. They also tiled about 1000 square feet.
From the onset, Roy and Troy and their staff were on a set schedule. We received weekly and at times daily progress updates which helped us know what to expect next. We are a big family with a dog and it was necessary for the timing to be right so that all parties knew what to expect. The company's strict adherence to their plans and informing us of any changes and modifying the schedule allowed us to all go along together. The subs that he used were appropriate, respectful, and consistent in keeping with Roy's overall plan, and you could tell that they had been both well informed of expectations, as well as trained on a consistent level of customer service that the company intended to provide. Any concerns that we had were addressed quickly. Any issues or conflicts that arose were dealt with directly, without excuses. The team's handling of the project top to bottom left little to be desired, and at the end of it all, even though we did this project during the hottest part of theRead More
summer, I would have done it again. At all times we felt that there was an available person to handle a concern or arrive at a resolution. They take their work very personally, and it showed in our satisfaction and in the end product. I highly endorse Roy, Troy and their team for this type of work, and will add that they are pleasant and professional to deal with as well.
My wife and I have been very pleased to have worked with New Creations on a significant remodeling project on our planned retirement home and would recommend Roy and his associated personnel to anyone. We decided to tackle not only the remodel of a large kitchen, but also 3 full baths as well as a den and a utility room all at the same time. The scope was large and design details could have been lost, but a focused approach by New Creation's designer Erin on each aspect of the remodel kept us on track and delivered on some great ideas.Read More
New Creations made effective use of electronic communications which allowed for easy transmittal of concepts that were able to be discussed and integrated into design iterations. Later on during the build the online scheduling program as well as emails kept us abreast of work progress and made communicating simple.
The demolition started as planned, work progressed in a timely manner and the project was completed on budget. The subcontractors Roy utilizes have been with him for awhile and are excellent. They all paid attention to details, delivered a high quality of workmanship, kept the work place clean and were very pleasant to work with. All in all, our experience with New Creations and Roy's team was very positive, we enjoyed the process and highly recommend him. M&J Long
Best Contractor Experience Ever! – Our kitchen was every bit the quintessential galley model from the 1980s—skinny, appliance doors bumping cabinet doors, and finished with wood laminate running across the countertops, backsplash, and even surrounding the yellow-plastic-encased fluorescent light fixture. The builder even added a wall to divide it from the living and formal dining area, complete with a tiny square window so the tired cook would watch the 5 o’clock news while she heated up TV dinners in her faux wood prison. Obviously, I had major issues with my kitchen.
My husband and I overhauled our house, and no matter what we did, we were stumped when it came to the kitchen. We had a few ideas, none of them terribly concrete—but that didn’t stop us from interviewing a string of contractors who were clearly frustrated with our lack of vision. That was where Roy and his team shined from the beginning—our openness didn’t frustrate him, it got him excited. He worked with us for over a month, taking our vague clues (i.e.”You see the shelf in the background of this ad? Those could be cool!”) and transforming them into something his team could create. He gave us the same attention as the higher end design build firms, and when the sketches were complete, the pricing didn’t make us swoon. Hooray!
After all was said and done, we knocked down a wall, covered the remaining space in creamy penny round tile, installed brand new cabinetry and shelving in sumptuous cherry and walnut stain, and tied it all together with some of the best lighting work I’ve ever seen. This isn’t to say we didn’t encounter issues---all renovation projects of this magnitude will. And here is my favorite thing by far about New Creations: They did us right in every possible way. They were accountable, ethical, fair, and NICE. I have had good and bad contractor experiences, and even with the good ones, I’m not sure I could say that so unabashedly. I am obsessed with my new kitchen—If you want to message me, I’m happy to talk to you in more detail about Roy and his colleagues.Read More
Well run Kitchen Remodeling Project! – New Creations captured our kitchen remodeling business because they offered the whole package … from design inception through installation, with a key focus on customer satisfaction. Roy Faust, New Creations owner, lives and breathes his commitment to his customers, and it permeates throughout his team. We enjoyed being an integral part of the kitchen upgrade design process, making key selections of cabinet styles/wood/finish, backsplash tile, inserts, and hardware in the New Creations’ design center. One of the most rewarding parts of the design process was selecting the granite slabs at Pacific Shores and meeting with New Creations designer, Julia, and Summit Stoneworks manager, Sam, to jointly layout the pattern of the kitchen countertops on the actual granite slabs. Our New Creations project was managed with an online project scheduling tool that was very useful, and any detailed information requests were responded to promptly by phone and email.
As with many home construction projects, we had a couple of issues pop up. Roy and his team (with special note to his project manager, Troy) were professional and responsive. Issues were resolved in a timely fashion and the focus on making us happy with our project was always at the top of their list.
Also worthy of note, is that there were several subcontractors used on our project that were true artisans. We were particularly impressed with Summit Stoneworks, who effortlessly put final touches and edges on the granite during the install to make it fit perfectly. Additionally, Greg Olson and his team did a wonderful job of working with us to design, construct and install a beautiful, new family room media cabinet. Impressive workmanship!
There are always ways to improve a team, and in this case I would recommend having the project manager get involved earlier. It would be beneficial to have the project manager start engaging during the tail-end of the design process, so that there is no gap in the flow of information from the design process to the installation phase of the project. Additionally, we had a gap in our schedule between demolition of our kitchen to the start of the construction phase, so I would recommend “tightening up” the schedule to eliminate this inconvenience to the customer.
We are very happy with our beautifully remodeled kitchen, and would recommend New Creations to anyone interested in a well-run home remodeling project!Read More
We recently completed a kitchen/first floor remodel. After talking to several companies we decided to go with New Creations and we are so thankful we made that decision. From the very beginning we clicked with the people at New Creations. Roy, Jeremy and Troy were nothing short of wonderful. They listened to what we wanted, made suggestions and offered alternatives to improve what we were trying to achieve and went out of their way to make sure we would be happy with the finished product when we were having a hard time makingRead More
some crucial decisions. We wanted a kitchen that was functional and that was unique, not a carbon copy of a similar floor plan. We are really pleased with the end result. Honesty is a big thing for me when dealing with anyone. These guys and the crews they used were really up front. There were no surprises and no hidden costs. For the most part, time lines were met and the craftsmanship is excellent. The New Creation staff is young,
energetic and out of the box thinkers. Most importantly they are honest and know what they are doing. Without a single reservation, I would recommend this company to anyone who is thinking of making home improvements.
- Michael K.
Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.
We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.
New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”
New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.
From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.
In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.
He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.
A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.
An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.
That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.
We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.
New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.
The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.
We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!
However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.Read More
New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.
New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.
Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.
The project moved fast and they limited the time that we were without electricity and water - this was much appreciated :)
We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!Read More
Kitchen - Beautiful and Functional! – I Love My Kitchen!
We met Roy and some of his team members at the last home and garden show in August and decided to let him come over and provide us some ideas as to what we could do with our kitchen. We purchased our 17-year old home in 2008 and knew at that time that it needed renovating. The cabinets were ‘golden oak’, 30 inches tall with white laminate counter top covering every available spot. Additionally, the original appliances were still in use!
Roy was much attuned to our schedule and made several evening appointments to meet with us. His suggestions of installing under-counter lights and ceiling can lights (to replace the three fluorescent fixtures – which for some odd reason, I really wanted to keep…), were initially met with resistance, but we folded…
After meeting with Julia and Roy at the design center, we decided on a red mahogany finish over knotty alder cabinets. Julia creatively designed a ‘furniture’ piece of cabinetry and enlarged the island to accompany the shape of the kitchen. I provided design specifications of the appliances I selected to Greg and his team perfectly sized all areas to fit like a glove. Larry, the plumber, and James, the electrician were pleasant and very professional. Trevor, Josh and Troy were always on top of the schedule.
From the time we met with Roy and Julia at the design center, the cabinets and appliances were ripped out and new cabinets and counters were installed, to the final touchups, we were looking at approximately 2 ½ months. This was primarily due to the glass I selected which turned out to not be available locally and had to be special ordered.
The professionalism, courteousness and sensitivity to customer needs of the New Creations team are second to none. We highly recommend them to anyone looking for a remodeling effort.
P.S. The can lights we were so hesitant to have installed – we wouldn’t have them any other way!Read More
- John B.
We worked with New Creations to do a complete kitchen remodel, and a refresh of a laundry room and powder room. We are very pleased not only with the results, but the entire process from design to completion.
Roy is the business owner and handles the sales and design aspects of projects. Roy is a very honest person and was always up front and forthcoming about what options would cost. He also is very good at planning a job to make sure everything runs smoothly. On the project design, Roy was always very enthusiastic and was a pleasure to work with. He was able to understand our vision of what we wanted and use his expertise to make it better than we ever could have done on our own. He was always working on new ideas, whether it was dropping off new tile samples that he was excited about, or sweating the details on the perfect paint colors. We appreciated the personal attention and passion that Roy put into our project.
Troy is the project manager and is responsible for the construction, schedule, and quality of the job. We couldn't have asked for a better person to work with than Troy. He was always on top of every single detail, and it was clear that he took the schedule and job quality very seriously. Whenever we would ask him a question or give feedback, he would always make sure to take care of it; I can't think of a single time when Troy forgot something that I had talked to him about. Troy is a very nice person who knows how to get things done on time with a level of quality that he would expect in his own house.
Our job came in on time and on budget. Everyone we worked with was professional and friendly. The results were everything we wanted, and for a job this big it ran very smoothly. We will definitely be working with New Creations on our next remodeling project.Read More
New Creations is full of great customer service. I originally used Roy Faust's (owner) team a couple of years ago to do a complete kitchen remodeling, from tile backsplash, granite counter tops, and new cabinets, to appliance selection. What is remarkable to me, is the great subcontractors that this team pulls together ... top notch artisans and professionals from standard plumbing to artfully designed tile and granite work. I have gone back to this team several times over the past couple of years for smaller jobs now, just to use the great subcontractors that Roy employs. I am very pleased with a recent ceramic tile replacement job that was completed in my home on time, with minimum amount of mess, by men who know their craft well. This team is respectful, personable, and extremely customer focused!Read More
- Nancy M.
New Creations just finished an amazing remodel of our kitchen and family room. The entire process, particularly the finished product, far exceeded our expectations. Roy is a joy to work with, and his design assistant Erin gave us fabulous ideas. Roy really means it when he says "how can we serve you"? Roy kept in touch with us almost daily through email, phone or text, and was never too busy to discuss our needs. Any anxiety we had starting the project dissolved as we realized Roy and his team’s main concern was making sure we loved our new spaces – and we do!!
We have now been working in our new kitchen for almost a month and I love it more every day. Small issues discovered have been addressed immediately though the project is ended – something I have not experienced before. When we remodeled our master bath several years ago, we were never able to get the contractor to come back and fix pretty big issues and ended up having to hire someone else.
The entire team at New Creations is professional and takes great pride in their work. Apollo Is the master of all trades- there is nothing that man can't do. James, Greg, Gerardo, Wes and our wonderful painters - thank you!!!
- R R Hayes
Anxiety-free Remodeling Experience – Due to some structural limitations, our kitchen cabinetry had to be custom built. We chose New Creations because of 1) their business process model and warranties, 2) their flexibility in working with both our design and budget constraints, and 3) their many rave and recent reviews.
Every member of the NC Team was professional, flexible, creative, and prompt in communicating and resolving questions or challenges. Additionally, as experienced remodelers (not new construction) they appreciate architectural style versus popular trends, can anticipate potential issues in existing homes, and, blessedly, they respect that we 'live' here.
My husband and I were exceedingly pleased with how easy the entire process was, unlike our prior contractor experiences. Working with Troy, Greg, et al, we were able to smoothly coordinate third party tradesman work into the schedule, including my husband and I doing some work ourselves. The most stressful point was deciding on a paint color!
We are very happy with how the finished kitchen looks and functions, and that it was completed by the target date. We would recommend Roy and New Creations without hesitation.Read More
Kitchen: Complete; Customer: Very Satisfied – We started looking at Kitchen remodeling companies during the summer (2009). Our challenge was to update a 16 year old kitchen with new cabinets, granite counter tops, and updated lighting. We also wanted to retexture of the downstairs “popcorn” ceiling. After visiting with several remodeling companies over the summer, we decided to go with Roy at New Creations. Why? Several reasons: we were impressed with the online feedback from the customers, website photos of past projects, a call to a past New Creations customer and Roy’s openness to answer the numerous questions with regards to his past remodeling jobs and overall business structure. But the one thing that really captured us before we signed the contract was the visit to the showroom and the discussion with Roy’s team. We could really feel the true commitment to us (the customer).
We just recently finished the kitchen (October 2009) with new custom cherry cabinets, under-cabinet lighting, tile back splash, and granite counters. The one common message from our family, friends and neighbors is “WOW! Is that the same kitchen?”
The kitchen looks like a photo straight out of a magazine – perfect and met all the requirements we set out to accomplish. Also, the removal of the “popcorn” ceiling makes the entire downstairs look like a different house.
Roy (owner), Trevor (on site manager), Apollo (tile), Greg (cabinets), Ray (ceiling and paint) and Troy (office manager) were extremely supportive through the always unforeseen surprises that come along with every remodeling job. The schedule from Troy was constantly updated and the overall team’s communication was outstanding. Roy and his team come highly recommended from our perspective.Read More
- Kathleen L.
We had a great experience with Roy Faust, Troy and everyone at New Creations. They are professional, communicate extremely well and do fantastic work.
We totally remodeled our kitchen and breakfast area and could not be happier with the outcome. We plan to do a complete bath and closet remodel later in the year and will definitely use Roy and his crew again.
They listened to everything we wanted to do. Made very useful suggestions/improvements to our designs. Drew up a very complete budget and plan for the remodel and walked us through all the steps ahead of time. We really are very happy with the method, quality, quickness and professionalism of everyone they brought in.Read More
groovy granite – We have had a lot of work done on our home of 25 years. Working with New Creations was the best experience I have had so far. Roy was straightforward and very in to making sure we were completely satisfied. Even monthes later. He gave me a notebook to walk me thru the process of redoing my kitchen and it kept me in the loop of every detail. I love, love, love, my groovy kitchen. Even the teenage boys notice it.
New Creations stands behind their work. I recommended them to my parents who had the same wonderful and dependable experience that I had.Read More
Beautiful stress-free kitchen remodel – New Creations finished a complete kitchen remodel for us this summer. We were concerned about our ability to envision a stylish, practical design, but Roy and his designer helped us make great decisions that fit our family. Troy kept the job running smoothly and kept us aware of what work would happen each day. All of the staff we interacted with were dependable, professional, and meticulous. They even worked to minimize any mess. Roy and Troy went out of their way to make sure we loved every aspect of our kitchen. They actually made the experience fun and stress-free. We highly recommend them!Read More