125 Five-Star Customer Reviews

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Love my kitchen, loved my experience getting it – We recently finished our full kitchen remodel with New Creations. After viewing photos of the company’s work on their website, meeting with Roy, and visiting their showroom, I never doubted we would get a gorgeous kitchen. (And we did). What did surprise me was the exceptional degree of customer service, attention to detail, and true commitment to making the customer happy that we experienced, something that was demonstrated by every member of the New Creations team. These guys take pride in their craftsmanship and truly don’t rest until the customer is satisfied. Our concerns were their highest priorities.

I was also surprised by the efforts they took to make sure the remodel process was as painless as possible on my family – working quickly to allow us to have our functional kitchen back, blocking and ventilating the worksite to minimize dust in the rest of the house, cleaning up the jobsite each day, and even having a professional cleaning service come in at the end of the project. We not only have an incredible kitchen now that we love, we had a great experience in getting it. Who would have thought? I highly recommend these guys.

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Remodeling a complete kitchen is a major task and can be a major risk. After much research we chose New Creations and it was the right choice. We had a basic concept in mind for taking out the old cabinets and removing a bar height wall, but with Roy and his key players we were able to come up with a comprehensive plan. Their contributions really brought out some excellent ideas that pulled the plan together. With details on the proposed plans we were not only able to design a kitchen and bathroom we wanted, but had enough in the budget to then to make changes to the living room as well. The workmanship of the cabinets, the skilled people involved in all phases and the quality of the materials really made this a great experience. There were small issues now and then, and that is to be expected in a custom job. We had changes to make at different stages and they were quick to accommodate them all. The challenges then turned to accomplishments and we ended up with a remodel that exceeded our expectations. I have no hesitancy in recommending Roy, Troy, Greg or any of the other skilled, courteous people involved.

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Incredible experience with New Creations – The New Creations team led by Roy, Troy, and the crew truly turned our outdated kitchen into our dream kitchen. Every aspect of the remodel was on time and just as we discussed. Roy's ideas, plans and willingness to listen to what we wanted made the experience so positive. From the early stages of not knowing exactly what we wanted we were put at ease. Roy was able to pull together an incredible design based on what we liked and disliked. The crew was outstanding. Not only was their work top quality, they were all so careful to clean the work area each day. Troy kept us updated every step of the way. We had a clear plan as to when projects were being done, who was going to be at the house, and every question we had was promptly answered. We truly love our new kitchen and feel blessed to have had such an amazing team of professionals working to complete the project.

We would highly recommend them for your kitchen remodeling needs.

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New Creations is the Complete Package – Remodeling our kitchen and powder room was a big decision and a big investment.

We chose New Creations because they were friendly, low-pressure, and responsive from the start. We had several meetings with Roy, met all the contractors, heard their ideas, received an estimate, visited the showroom, and visited a kitchen they renovated before we even signed any agreement with them!

It was intimidating to choose all the elements for our new kitchen, but New Creations made it easy. They didn’t have a designer at the time, but Roy shared his experience and knowledge of emerging trends in the industry. It was helpful to see working models in the showroom and have large samples (2’ x 2’) of cabinet types and paint colors available. Taking my chosen samples home with me to move around the space and see at different times of the day with the changing natural light made the selection easier. And later, after the cabinets and counters were installed, when I began to doubt my wall paint selection, Troy cheerfully delivered all the neutral samples that I requested (perhaps 20 or more?) to view again.

Throughout, Troy did a wonderful job of choreographing the different contractors and communicating with us. In addition to regular email updates, we were able to log-in to see what activities were scheduled and read the communication with the contractors. With 2 full-time work schedules, a toddler, and a dog to plan around, it was very important that we knew what to expect each day.

All the contractors were respectful of our home and seemed to understand that we were still living there from demolition to completion. They kept the mess contained and tidied up before leaving each day. They were also very collaborative. We met with each contractor at least twice during the planning stages and communicated several times while the project was in full-swing. They answered all our questions, put us at ease, offered suggestions, and were responsive to any concerns that we had. Winston, James, Larry, Lisa, and Manuel (and their crews) are all very professional and friendly. They seemed very knowledgeable in their areas and as concerned as we were to create a space that would meet our family’s needs.

Roy prepared us in advance to expect hiccups so we weren’t completely surprised when some did occur. What was reassuring, however, was that someone from the team always responded to our phone calls (even when they were later in the evening!), they offered professional solutions, and never appeared to be put-out.

New Creations was thorough and honest. In our final walk through with Roy, he pointed out small imperfections that we hadn’t noticed and he identified a feature which we had paid for, but hadn’t received. He made sure that this was remedied within the week. In the end, it was another example of their attention to detail and pride in their work.

At first, we were surprised by the estimated costs to remodel our kitchen. But 8 months later (9 weeks of construction) - after seeing the amount of coordination, the number of professional individual contributors, and the quality of the materials involved - we are delighted with the results and feel that it was well worth the investment.

To clarify: I hesitated to give a 5-star rating out of 5 since I don't believe anything is perfect. However, my experience was better than "very good." They exemplify customer service and I can confidently say to anyone who is looking for a complete kitchen remodeling company, "Run, don't walk to New Creations!"

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Our Remodeled Kitchen Is Wonderful! – We had Roy and the New Creations crew remodel our 30 year old kitchen and are really pleased with how their work updated and revitalised the most popular room in our home. We liked our solid wood cabinets and wanted to try to match new door additions to existing cabinets. We were not sure it could be done to our satisfaction. How wrong we were! Our friends can't tell the new from the old, and Greg, the cabinet guy, really worked wonders with all our ideas. We were very impressed with the skilled artisans making up the New Creations team. Mike, the project manager, checked on the project every day and Troy made sure our several requests regarding the work site and our neighbors were met. For example, we didn't want loud music blasting from radios; we wanted the work site cleaned up at the end of each day; we asked them to keep the number of crew trucks and cars to a minimum and that our and the neighbor's driveways be kept free. New Creations exceeded our expectations in all regards.

We are truly pleased with the finished product and would happily and enthusiastically recommend Roy Faust's New Creations to anyone thinking about kitchen and bath remodeling. We hope to remodel our master bath in the coming months and are keeping Roy and his team on our speed dial.

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Highly Recommend this Kitchen Remodeler! – New Creations did a fantastic job remodeling my kitchen. We added granite, new plumbing, new dry wall with granite backsplash & a travertine backsplash. Roy gave me a very fair and competitive bid (I got several bids so I knew his was fair.) All of the workmen were courteous and respectful in my home. They were helpful and interested in my concerns/feedback on the job as it progressed. Roy returned all of my calls and made sure that I was completely happy with his product/service. If you want to make sure you have a quality job, great service and a fair price - call New Creations. I would definitely use them again!

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We recently remodeled our master bathroom with New Creations, with Roy and Troy, and could not be happier with the outcome. As nervous newcomers to remodeling, I found Roy's straight-forward-tell-it-how-it-is style very refreshing. I was also pleasantly surprised and relieved that Roy did not try to "sell" additional things/services, but rather functioned as a guide and shared his experience with us if he thought it would benefit us in making a decision. Roy was extremely patient with our questions and concerns.

Troy managed the project with patience and grace, waited for inspectors, treated our home and our family with tremendous respect, listened carefully to any comments we had to make and took care of things in our home that weren't even part of our contract--he just offered to help!

Not sure you will find a better duo of honest, hard-working men to make your vision suddenly appear in your home. Can't wait for my next project to put them back to work. Highly recommended!

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New Creations Custom Kitchen Remodeling – The recent remodel of our kitchen was a refreshing experience. Roy Faust and his team are extremely talented and knowledgeable in their fields. Roy or his associate Luis communicated with us every step of the way, and even stopped by during construction phases. All of the men that were in our home were nothing but extremely respectful to myself (and all my questions, ) my two small children (who sat and watched the entire process,) and to my home. After the work was done, there were a few small tweaks that needed to be made. Although my husband and I had been completely impressed by the work ethic to that point, we were blown away that final payment would not be accepted until the kitchen was 100% finished, to our satisfaction. We love our kitchen, and will recommend New Creations to anyone who is interested in a kitchen remodel.

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This was my first time to remodel anything. I heard all the horror stories, and entered into the process with trepidation. Roy, Erin and the New Creations team made everything so easy that I really am left wondering what is so bad about remodeling. My new kitchen is absolutely gorgeous. The process was, dare I say...fun?! Most importantly, Roy and the team were on time, on budget and did exactly what they said they would do: deliver a high quality job. I am happy with every detail. Thanks, Roy!

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Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.

We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.

New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”

New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.

From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.

In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.

He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.

A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.

An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.

That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.

We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.

New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.

The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.

We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!

However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.

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Awesome Experience with Bathroom Remodel – After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy Faust and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting….so many decisions for us, but they delivered exactly what we asked for.

We couldn’t be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way.

We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations…we would do it all again!

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Great work – The work was done on time and in a very professional manner. We only needed a counter top and the workmen were very careful not to damage our existing cabinets.

We were given a schedule when the counter top would be installed, when the tile contractor would be there and when the plumber would install the new sink plumbing. Every process was started on time and completed on time.

Ever member of the work crew were very respectful of our home and did there best to keep it clean of outside dirt.

I do highly recommend New Creations Custom Kitchens and Bath Remodeling to every one that is looking to redo their home.

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Kitchen: Complete; Customer: Very Satisfied – We started looking at Kitchen remodeling companies during the summer (2009). Our challenge was to update a 16 year old kitchen with new cabinets, granite counter tops, and updated lighting. We also wanted to retexture of the downstairs “popcorn” ceiling. After visiting with several remodeling companies over the summer, we decided to go with Roy at New Creations. Why? Several reasons: we were impressed with the online feedback from the customers, website photos of past projects, a call to a past New Creations customer and Roy’s openness to answer the numerous questions with regards to his past remodeling jobs and overall business structure. But the one thing that really captured us before we signed the contract was the visit to the showroom and the discussion with Roy’s team. We could really feel the true commitment to us (the customer).

We just recently finished the kitchen (October 2009) with new custom cherry cabinets, under-cabinet lighting, tile back splash, and granite counters. The one common message from our family, friends and neighbors is “WOW! Is that the same kitchen?”

The kitchen looks like a photo straight out of a magazine – perfect and met all the requirements we set out to accomplish. Also, the removal of the “popcorn” ceiling makes the entire downstairs look like a different house.

Roy (owner), Trevor (on site manager), Apollo (tile), Greg (cabinets), Ray (ceiling and paint) and Troy (office manager) were extremely supportive through the always unforeseen surprises that come along with every remodeling job. The schedule from Troy was constantly updated and the overall team’s communication was outstanding. Roy and his team come highly recommended from our perspective.

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My wife and I have been very pleased to have worked with New Creations on a significant remodeling project on our planned retirement home and would recommend Roy and his associated personnel to anyone. We decided to tackle not only the remodel of a large kitchen, but also 3 full baths as well as a den and a utility room all at the same time. The scope was large and design details could have been lost, but a focused approach by New Creation's designer Erin on each aspect of the remodel kept us on track and delivered on some great ideas.
New Creations made effective use of electronic communications which allowed for easy transmittal of concepts that were able to be discussed and integrated into design iterations. Later on during the build the online scheduling program as well as emails kept us abreast of work progress and made communicating simple.
The demolition started as planned, work progressed in a timely manner and the project was completed on budget. The subcontractors Roy utilizes have been with him for awhile and are excellent. They all paid attention to details, delivered a high quality of workmanship, kept the work place clean and were very pleasant to work with. All in all, our experience with New Creations and Roy's team was very positive, we enjoyed the process and highly recommend him. M&J Long

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We are EXTREMELY happy with the work done by New Creations on our kitchen. Our experience started with Design where Erin worked with us in every aspect of the design and never complained or rushed us when we changed our minds. She accompanied us on all of the supplier visits and was instrumental in us being so happy with the final results. She also staid engaged throughout the project. The Construction phase went just as well. The quality of the workmanship was top notch. No mater how much mess was made, they cleaned up the job site EVERY DAY. The team was always checking in to make sure we were happy with what we saw and it was obvious that they really cared about us, our kitchen and making sure we had a great experience. Roy send us an email with an progress update and next steps almost everyday, this in addition to maintaining a complete project list and calendar online that we could review and made our own comments. A couple of time we wanted to make changes in the design after the project was underway and while this is never optimum, Roy and his team went above and beyond to make sure that this process exceeded our expectations. The level of communication, customer focus and quality of the project were outstanding. If you want the best that Austin has to offer in custom Kitchens. I have NO hesitation in recommending New Creations.

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What happens when your conceptual visions of renovation meet the realities of construction execution? If you are fortunate, you meet Roy Faust of New Creations.

I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail ( I am that detail oriented!). When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.

Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely and professional manner.

As with any renovation project there were some surprises ,some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.

In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends, I am already planning for my next renovation project with Roy and the New Creations team!

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Condo Remodel – Quality, Integrity and Trust define the New Creations Team.

Roy Faust, New Creations owner has compiled a team that is awesome. In my opinion a man’s character and integrity is reflected through the people that represent him and Roy has accomplished this.

Our New Creations project was managed by Troy Hester, Office Manager, who did a stellar job of keeping us apprised of the daily schedule with an online project scheduling tool that was beneficial in helping us to keep track of our project. Jeremy Vincik, Project Manager, is an amazing young man with excellent people skills and I can’t say enough about him, except that he was always personable and tuned to detail.

The project at our condo was a total kitchen and bath remodel, with granite countertops and new cabinets. Our condo does not look like the same place; it’s fabulous! Chris Holland with CF Stone Works did a great job with our granite and the craftsmanship on our cabinets is just amazing thanks to Winston Cave with Texas Unique Custom Cabinets. The cabinets are awesome.

Of course, the credit goes to Roy Faust for putting this entire project together. It all started at his design center and the end result is just amazing. It was most reassuring to know that the most important thing to Roy and his team throughout the project was that we were completely satisfied with the entire process. I would highly recommend Roy and the New Creations team!

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I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!

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Another very happy customer! – We have used several contractors while upgrading our house. We saved the biggest project for last - the kitchen. By the time it came to remodel it, we were so sick of contractors, people not able to speak English, not showing up, messing up our house, or screwing something up, that when Roy came over we were a little hard on him. He took it well, explained very thoroughly how the process would work and helped us pick out the granite & backsplash. He stayed true to his every word. The people he works with are all wonderful! We were able to communicate with them, they were extremely respectful of our house (and our little dog), picked everything up at the end of the day and were eager to please. Words cannot describe how very happy we are with the outcome. We feel we got much more than we paid for - certainly beyond what we expected. We recommend New Creations to everyone who asks and would absolutely hire them again.

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Great Remodeler to work with – I knew what I wanted in my new kitchen, I just needed someone to implement my vision. I went to the Austin Home Show to find a contractor/remodeler and that is where I met Roy Faust of New Creations. I talked to many remodelers at the show, but Roy stood out. He had worked for others in the business, but now he is starting his own company because he wants to do it the right way. He has a passion and enthusiasm for what he does and it shows when you talk to him. I decided to to take a chance with him and I am very glad I did. His network of professionals and contractors always did the job right and on-time. There were no cost overruns. The only times I had to pay extra were for the changes I requested after the estimate was signed off. Roy is always available, day or night, to discuss anything about the project. No problem is too big and no detail is too small to discuss. There were some personal touches that I didn't expect. For example, he drove to Round Rock Ikea to pick up the hardware I picked out. Saved me 1/2 a day as I live in Sunset Valley. Overall, I am very pleased with the way my kitchen turned out. My taste is contemporary European. I had some special requests for my kitchen. I wanted stainless steel backsplash and I wanted my base cabinets on 4-1/2 steel legs. He found the professionals that made them all happen. (I liked the custom kitchen cabinets so much, I ordered a set of custom vanities and a book case from the cabinet maker separately.) There is one thing I wish Roy would do and that is bath. Too bad he only does kitchen. I need a reliable remodeler to do my master bathroom.

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