125 Five-Star Customer Reviews

See what our customers are saying about us on CitySearch, Houzz, Google, and other online platforms.

We used New Creations to remodel our our kitchen and got wonderful results. We bought somewhat of a fixer- upper last summer and the first room that had to be remodeled was the kitchen. They put in granite countertops, travertine tile backsplash, a new sink and some additional cabnetry. The granite looks seamless all around, the tile is perfect and the additional cabnetry matched our existing almost perfectly. The results were great. The job was completed quickly and the end price was the same as Roy had quoted me in the beginning (except what I added on). Roy always answered the phone when I called or quickly returned my calls. We were on vacation during the remodel and I felt comfortable leaving the keys to them. We returned to a beautiful kitchen! We would use them again.

Read More

Look No Further. New Creations Delivers! – My husband and I want to express our sincere appreciation for all that Roy Faust and New Creations did to give us the kitchen we have longed for.

Roy showed up for our first meeting with an enthusiastic knowledge of what could be, with a great design eye and a belief in his crew to do the job he promised us would be done. And what a job they did. The results are so much more than we ever expected! Our kitchen is absolutely beautiful! We love it! From new floors to new ceilings and everything in between, the crews at New Creations did fabulous jobs with impeccable craftsmanship. They were courteous, respectful, on time, and just plain great at their individual craft. A quick thanks to Greg for my absolutely beautiful cabinets… and the stain was perfection!

And then there is the customer service. Roy started it off very well indeed, and Joshua and Troy continued it without skipping a beat. They made us feel very well cared for and comfortable as our house was being demolished around us, as well as, while it was being built up anew. They listened. They made suggestions. They calmed our fears. They were our friends. They sincerely made us feel that we were the center of their attention. How rare is that these days?

We also had the pleasure to work with Julia on our design decisions. We would pick out products, tiles, etc. and then get second thoughts. Julia was patient and kind as she gently guided us through what can be a nerve racking assignment. ..especially for those of us who have trouble with making decisions. Thanks Julia. It all came together beautifully.

And have I mentioned that they came in not only on time but on budget. I kept expecting that a final bill for an additional 10 – 20% would be coming my way, as that is what I was told to expect from most contractors. It didn’t happen. Roy gave me a quote and the job was done as he quoted it would be. I was also given a 6 – 8 week window to complete the job. I expected it to probably run over by a week, maybe two or three. But it didn’t. It was complete in less than 6. I was amazed and delighted to say the least.

Roy’s integrity, from day one, was what we banked our money on. Our returns were more than expected.

Thanks to all of ya’ll at New Creations for making our home, oh so much more beautiful and enjoyable.

Read More

Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.

We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.

New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”

New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.

From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.

In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.

He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.

A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.

An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.

That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.

We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.

New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.

The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.

We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!

However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.

Read More

Amazing Kitchen Remodeling from a Highly Ethical Company – In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do.

Read More

We love our new kitchen! – A good contractor is an expert at "hand-holding", and Roy and Troy and crew took care of us every step of the way. My husband and I knew that a kitchen remodel would take a good while to finish, and that the mess it created would be stressful, but Roy and his staff were so good at letting us know what we could expect on a day to day basis.

All of the workers were very pleasant to be around. My husband and I both work out of our home, so we got to know most of the workers pretty well. They were very patient about answering any and all questions we might have, and always did an excellent job cleaning up at the end of every day.

Our kitchen is absolutely gorgeous. We never imagined that the transformation would turn out as well as it did. I never get tired of cleaning it...seriously!!! We highly recommend hiring New Creations to do your next kitchen/bathroom remodel. They will go out of their way to make sure that you are a very satisfied customer!

-Laura and Mark Keedy

Read More

New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.

New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.

Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.

The project moved fast and they limited the time that we were without electricity and water - this was much appreciated 🙂

We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!

Read More

Best Contractor Experience Ever! – Our kitchen was every bit the quintessential galley model from the 1980s—skinny, appliance doors bumping cabinet doors, and finished with wood laminate running across the countertops, backsplash, and even surrounding the yellow-plastic-encased fluorescent light fixture. The builder even added a wall to divide it from the living and formal dining area, complete with a tiny square window so the tired cook would watch the 5 o’clock news while she heated up TV dinners in her faux wood prison. Obviously, I had major issues with my kitchen.

My husband and I overhauled our house, and no matter what we did, we were stumped when it came to the kitchen. We had a few ideas, none of them terribly concrete—but that didn’t stop us from interviewing a string of contractors who were clearly frustrated with our lack of vision. That was where Roy and his team shined from the beginning—our openness didn’t frustrate him, it got him excited. He worked with us for over a month, taking our vague clues (i.e.”You see the shelf in the background of this ad? Those could be cool!”) and transforming them into something his team could create. He gave us the same attention as the higher end design build firms, and when the sketches were complete, the pricing didn’t make us swoon. Hooray!

After all was said and done, we knocked down a wall, covered the remaining space in creamy penny round tile, installed brand new cabinetry and shelving in sumptuous cherry and walnut stain, and tied it all together with some of the best lighting work I’ve ever seen. This isn’t to say we didn’t encounter issues---all renovation projects of this magnitude will. And here is my favorite thing by far about New Creations: They did us right in every possible way. They were accountable, ethical, fair, and NICE. I have had good and bad contractor experiences, and even with the good ones, I’m not sure I could say that so unabashedly. I am obsessed with my new kitchen—If you want to message me, I’m happy to talk to you in more detail about Roy and his colleagues.

Read More

Our perfect kitchen – Using New Creation's showroom it is easy to visualize the various combinations of colors and materials. Roy also worked with the appliance and fixtures vendors so we got builder's prices, saving thousands. The employees and contractors for tear out, cabinets, electricity, tile, painting and appliance installation were on time, professional, and the painter even spent extra time touching up some things where we saw no problems. And the cabinets are especially beautiful. We plan to use New Creations again for our bathroom.

Read More

New Creations performed a kitchen remodel for me. They did such a nice job I hired them to do a bathroom remodel a few years later.

Hiring New Creations was a great experience for me both times. From the design all the way through the project completion, they are focused on customer service.

I was extremely happy with the results of each of my remodels.

This is an honest company that does high quality work. Communication was good, workmanship was wonderful, and everyone I interacted with was very friendly.

I strongly recommend New Creations.

Read More

Highly Recommend this Kitchen Remodeler! – New Creations did a fantastic job remodeling my kitchen. We added granite, new plumbing, new dry wall with granite backsplash & a travertine backsplash. Roy gave me a very fair and competitive bid (I got several bids so I knew his was fair.) All of the workmen were courteous and respectful in my home. They were helpful and interested in my concerns/feedback on the job as it progressed. Roy returned all of my calls and made sure that I was completely happy with his product/service. If you want to make sure you have a quality job, great service and a fair price - call New Creations. I would definitely use them again!

Read More

Beautiful Craftsmanship – New Creations recently completed our extensive kitchen remodel. In addition to of the typical kitchen remodel tasks, the entire existing space was demolished, gas lines and electricity were moved. We had a couple of walls changed to accommodate our Laundry room and pantry design. The result is beautiful with a great sense of craftsmanship.

The first thing that comes to mind when thinking of our experience with New Creations is just how great everyone is to work with. Not only are they friendly and accommodating, never once was one of our requests met with eye rolling or hesitation. Just sure, we can do that.

The cabinet maker, Greg Olson, is great. A super nice guy who can build anything that can be laid out in CAD. We worked with him and New Creations’ designer Julia Laughlin extensively during the planning stages where we decided the location of everything, the silverware, spice rack, pantry, garbage bins, etc… We meticulously made these decisions, Greg would show us the official CAD drawings, we’d make changes, and eventually sign off on said Drawings. The day the cabinets came in and were set up was extremely exciting. We walked around opening all of the cabinet doors and drawers. Everything was identical to the CAD drawings.

No project is without it’s hiccups and we experienced a few along the way. Mostly due to our remodel taking place over the Christmas holiday and the fact that our initial Field Manager was let go, leaving a slightly disorganized period of time in the middle. Once the logistics of this were worked out, New Creations quickly regrouped and the project was back on track and finished off strong and to our liking. This did, however, cause us a bit of stress, but I believe that this was an isolated situation and that it is unlikely that their future customers will have any issues in this area.

Other people who we were extremely impressed with were: Apollo, who did all of the tile work and most of the random things that needed to be completed. Troy, who handled scheduling and organization. Julia, the designer as mentioned above. The electrician, whose name escapes me was very detailed. Of course Roy, the founder of New Creations who is very sincere and will not take anything less than his client’s complete satisfaction. The folks at Summit Stoneworks were also great. I’m sure I’m missing a few other people, but again all were wonderful.

I certainly would use New Creations again in the future.

Read More

My New Kitchen is Awesome – We contracted with New Creations to completely redo our kitchen. We moved a wall and took out the old cabinets and installed incredibly beautiful new ones. It was like working with a blank slate and I guess it was since it was all white sheet rock.

Julia Laughlin, the designer that used to be with New Creations walked us through the entire process. She helped us find the tile and sea glass for the back splash, the beautiful green granite for the center island and overall held our hands and kept us from making design mistakes. She has an amazing eye and we thank here for the incredible design.

The electrical work done by Cox Electric was stellar and the plumbing done by Blue Dog Plumbing was equally as good. We also had a project manager, Joshua, who paid attention to every detail and was here everyday do make sure everything was done to specs. Troy works in the office and is basically the person who gets everything ordered and delivered and schedules the subs.He is amazingly thorough and organized and really is the glue behind the company.

I must say that I was most impressed by Greg Olsen of OG Cabinets. It is hard to believe that a flat CAD drawing can turn into something so beautiful. The cabinets are beyond my wildest expectation and Greg was a joy to work with.

The work was done and usable after about 8 weeks which is the time frame we were given. We had several items on the punch list which dragged on for a few more weeks, but weren't keeping us from moving things back in.

Even though redoing a kitchen is a huge undertaking, we enjoyed most every minute of the process because the subs and Joshua and Troy are such good people to work with.

If there is one negative, it is that the contract specifies certain items and it was very hard to know what those items were since we are not builders. Because of that, we had several change orders and extra charges that could have been avoided. On the other hand, Roy was very fair in letting us change the cabinets to the ones we got because we did not understand what the contract specified.

All in all I would certainly recommend New Creations and tell anyone I know to just come look at my kitchen as proof.

Read More

I used New Creations for a kitchen remodel 2 years ago. Roy was great about helping me through the process of choosing granite and tiles to suit my style. He kept everything within my budget but always gave me options for upgrades if I wanted them.

His team was very professional and my home was always cleaned up at the end of the day. The job was finished in a timely manner and follow-up was excellent. I was so pleased that I have now signed on with New Creations to have my master bath updated.

My master bath remodel is now completed and once again New Creations came through and gave me the bath I've always dreamed of. Even though the remodel took place around the holidays, schedules were kept and there was minimal disruption of daily life. Roy and his team helped choose exactly the tile combinations I had in my mind and also gave me good suggestions on ways to compliment my choices. Tile work by Apollo and his assistant was wonderful, the vanities that Greg created are awesome and everything was done with little disturbance or mess. All the New Creations employees are professional, pleasant and easy to work with. Thanks again to New Creations for the bath they created for me!

Read More
GolferInTheHouseView Original Review

Remodeling done the RIGHT way. – In a day of many industry and service folks showing indifference and offering shrugged shoulders, these guys shine for listening, offering solutions, creativity, and problem solving when the scope of the project changes. They have assembled a vetted collection of trades people who know how to get the job done. The cabinets, in particular, are amongst some of the best made and beautifully crafted cabinets that I have seen. Solid wood with great detail to craftsmanship make them a joy to use and look at. The compliments from friends keep flowing about the remodel. Roy and I met and discussed the project and planning multiple times before starting and the cabinet manufacturer offered suggestions about the creation of unique wall that turned out to be a wonderful focal point that ties in wonderfully with the kitchen design. Troy's hands on detail to the project was also quite remarkable in managing the day to day scheduling and ensuring that things were on time and in place. In a remodel there are always going to be surprises, but the nice thing about dealing with these folks is that they become an ally for getting a solution in place as quickly and efficiently as possible. The end result has been a beautiful kitchen that greatly exceeds what I thought was possible for my space. You can't go wrong with having these guys manage your remodel if you want the piece of mind that things being done the right way with great attention to detail.

Read More

I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them.

Read More

New Creations Should Get 10 Stars!!!!!!!!!!

Roy and his team recently built and installed custom cabinets in my home. I had an idea of what I wanted, and Roy made my dream a reality! He took my ideas and then added things that I never would have thought of to turn the cabinets into something FABULOUS! Everybody who sees them goes OOooooohhhh!!! His attention to detail is amazing!! I am SO IMPRESSED with Roy and New Creations. I wholeheartedly recommend New Creations ... you won't be disappointed.

Read More

Over the Top Service, Quality and Satisfaction – We hired New Creations to remodeled our kitchen (new cabinets, new granite countertops and new tile backsplash). The results are absolutely incredible, the kitchen looks even better than we had imagined it would. Things that put New Creations over the top: We were always able to reach Roy when we had a question, everything they said they would do - they did - plus more, all items were delivered at the exact time they were promised, Roy provided valuable input when we had design questions, his staff was very attentive, knowledgable and easy to work with We highly recommend Roy and New Creations!

Read More

I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.
Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.

Read More

I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail (I am that detail oriented!) When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.
Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely an professional manner.
As with any renovation project there were some surprises, some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.
In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends. I am already planning for my next renovation project with Roy and the New Creations team.

Read More

We Highly Recommend New Creations – Roy Faust and the team at New Creations exhibit a rare combination of creativity, technical prowess, honesty, and dedication that is oh so rare. From the initial meeting with Roy, where he easily understood our thoughts and goals for our new kitchen, to the design process, where those ideas were improved, through construction, where the ideas were implemented with precision, New Creations' expertise and abilities were evident.

New Creations employees and all subcontractors are skilled artisans who take great pride in their work and who are enjoyable people to be around. In addition to their quality work they take great care in minimizing the impact that a remodeling project has on your home and home life.

Roy has created a design center, which, in conjunction with his expertise in creating a kitchen that is both pleasing to the eye and functional, allowed our new kitchen to come to life in a way that typical samples cannot provide. The ability to see cabinet/counter/hardware/lighting combinations in a large scale setting inspired confidence in our decisions.

As mentioned above, everyone associated with the project exhibited great honesty, and a commitment to quickly resolving any issues that arose during the project.

We enjoy our new kitchen every day, and thank Roy, Troy, Mike, Trevor, Greg, Juan, Apollo, Summit Stone, and everyone else for creating it.

Read More
1 2 3 8
SP1_3525