125 Five-Star Customer Reviews

See what our customers are saying about us on CitySearch, Houzz, Google, and other online platforms.

I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail (I am that detail oriented!) When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.
Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely an professional manner.
As with any renovation project there were some surprises, some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.
In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends. I am already planning for my next renovation project with Roy and the New Creations team.

Read More

We purchased a house built in the mid 70s that hadn't been touched since the mid 70s. We've spent the last four years fixing up almost every room in the house, and the kitchen was the last room we had left. While we were happy with the other rooms, we weren't excited about the contractors we had used to complete the jobs. Going into the kitchen remodel we were half expecting another average experience, but the final product is exactly what we wanted. We are very pleased with how our kitchen turned out. I love everything about it. The job was completed within the timeframe quoted and on budget. There were a few hiccups here and there, but they were all addressed and resolved timely and efficiently. All of the crew - Roy, Troy and Apollo are very friendly, responsive and responsible. I would recommend them to anybody looking to remodel their kitchen.

Read More

Excellent experience with Roy and Troy as we did our first ever complete kitchen renovation. Very well organized process for seeing us from start to finish with the project. Very experienced team that handled everything, even small hiccups, with professionalism and a focus on getting things done the right way. Always available to discuss alternatives in the structural design and help to come up with the best solution. Very flexible in accepting our interior design choices as we consulted with our own interior designer. Very happy with the results - a larger, beautiful, and very functional kitchen!

Read More

FULL Service Kitchen and Bath Contractors – My wife and I just finished a full blown "complete gut" custom remodel on our condo kitchen and master bath located in Tarrytown. The title says it all...these guys are a FULL service contractor and will do design, help you select materials, make color/pattern recommendations, write fixed bid quotes, manage subcontractors, and warrant the finished product. We are now enjoying the end result and get compliments on the remodel every time someone comes to the house. If we decided to sell the condo tomorrow, I think we would get back every penny spent.

Before you sign a thing, Roy will provide a detailed quotation and plans. I was relieved to get to the end of the project and owe exactly what was agreed to. We bid out the project and asked around and typically contractors don't have the ability to draw up detailed plans so you have to hire an architect for even the simplest cabinet design, which can be pricey. Not the case with New Creations.

This was the first time I went through a process like this and I have to say that while it was painful to live in a house with no kitchen and master bath, it was well worth the wait. With all the great compliments, there are some pain points that is characteristic of any remodel from what I hear. In some cases, attention to detail was overlooked in the design phase and the team had to make modifications on the fly. I would have liked to see those details worked out ahead of time. All I can say is ask tons of questions and review work often. If you see something that doesn't look right, speak up. That goes for any contractor.

Roy has built quite a system with New Creations and he has some great people working for him...Jeremy, you are the man. Would definitely recommend them and use them again on the next project.

Read More

Our Remodeled Kitchen Is Wonderful! – We had Roy and the New Creations crew remodel our
30 year old kitchen and are really pleased with how their work updated and revitalised the most
popular room in our home. We liked our solid wood cabinets and wanted to try to match new
door additions to existing cabinets. We were not sure it could be done to our satisfaction. How
wrong we were! Our friends can't tell the new from the old, and Greg, the cabinet guy, really
worked wonders with all our ideas. We were very impressed with the skilled artisans making up
the New Creations team. Mike, the project manager, checked on the project every day and Troy
made sure our several requests regarding the work site and our neighbors were met. For
example, we didn't want loud music blasting from radios; we wanted the work site cleaned up
at the end of each day; we asked them to keep the number of crew trucks and cars to a
minimum and that our and the neighbor's driveways be kept free. New Creations exceeded our
expectations in all regards.

We are truly pleased with the finished product and would happily and enthusiastically
recommend Roy Faust's New Creations to anyone thinking about kitchen and bath remodeling.
We hope to remodel our master bath in the coming months and are keeping Roy and his team
on our speed dial.

Read More

New Creations performed a kitchen remodel for me. They did such a nice job I hired them to do a bathroom remodel a few years later.

Hiring New Creations was a great experience for me both times. From the design all the way through the project completion, they are focused on customer service.

I was extremely happy with the results of each of my remodels.

This is an honest company that does high quality work. Communication was good, workmanship was wonderful, and everyone I interacted with was very friendly.

I strongly recommend New Creations.

Read More

Amazing Kitchen Remodeling from a Highly Ethical Company – In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do.

Read More

Anxiety-free Remodeling Experience – Due to some structural limitations, our kitchen cabinetry had to be custom built. We chose New Creations because of 1) their business process model and warranties, 2) their flexibility in working with both our design and budget constraints, and 3) their many rave and recent reviews.

Every member of the NC Team was professional, flexible, creative, and prompt in communicating and resolving questions or challenges. Additionally, as experienced remodelers (not new construction) they appreciate architectural style versus popular trends, can anticipate potential issues in existing homes, and, blessedly, they respect that we 'live' here.

My husband and I were exceedingly pleased with how easy the entire process was, unlike our prior contractor experiences. Working with Troy, Greg, et al, we were able to smoothly coordinate third party tradesman work into the schedule, including my husband and I doing some work ourselves. The most stressful point was deciding on a paint color!

We are very happy with how the finished kitchen looks and functions, and that it was completed by the target date. We would recommend Roy and New Creations without hesitation.

Read More

Incredible experience with New Creations – The New Creations team led by Roy, Troy, and the crew truly turned our outdated kitchen into our dream kitchen. Every aspect of the remodel was on time and just as we discussed. Roy's ideas, plans and willingness to listen to what we wanted made the experience so positive. From the early stages of not knowing exactly what we wanted we were put at ease. Roy was able to pull together an incredible design based on what we liked and disliked. The crew was outstanding. Not only was their work top quality, they were all so careful to clean the work area each day. Troy kept us updated every step of the way. We had a clear plan as to when projects were being done, who was going to be at the house, and every question we had was promptly answered. We truly love our new kitchen and feel blessed to have had such an amazing team of professionals working to complete the project.

We would highly recommend them for your kitchen remodeling needs.

Read More

Highly Impressive! – We are so happy to have used New Creations for our kitchen remodel. From our first meeting with Roy, we could tell he was very concerned with customer satisfaction. We found this to be true throughout the entire process. We knew that if Roy said it would happen, he meant it. All of the workers in our home were helpful, respectful, and trustworthy. If you want a quality remodel, New Creations is hands down the best!

Read More

We began our search for a firm to remodel our kitchen/guest bathroom in December 2011.  We first met with Roy Faust of New Creations in January 2012 and signed a contract with them in May 2012.  Work started on May 13 and we did a final walk through with Roy on July 3.  We are thrilled with the results and highly recommend New Creations.   Roy worked very closely with us to get the design right and invested a considerably amount of his time with us before we formally committed to the project.  Once we got started Troy managed the project and hit virtually project milestone as scheduled.  Troy was very easy to work with and was very responsive to any questions or concerns we raised throughout the project.   Roy and Troy make an excellent team.  Trust and integrity were very important to us in selecting a firm to work with.  New Creations exceeded our expectations and we genuinely liked working with them.  We would also be remiss in not thanking Apollo for his attention to detail and the quality of his work.  Also, James had many great ideas that we wouldn't have thought of as far as electrical and lighting.  Manuel, head of the painting crew, was very quick and professional, even when we changed paint colors on him.

Even after our final walk-through,  Roy, Troy, Apollo and crew have been great. A few touch ups needed to be done after they finished, and they never hesitated in getting someone out here.  We have been in our kitchen for a about 6 weeks now and love it.

New creations is great at communicating with the client. I think 80% of issues are solved with communication.  New Creations does that better than any other service company I have dealt with. They explain details, provide a compete estimate. and then communicate the schedule on line so you know who will be at the house and when they will install various items.  Everyone we dealt with were complete professionals, listened to what we wanted and worked hard to provide us a beautiful custom kitchen and bath.

We are very happy with the work provided and will likely use them again for a master bath remodel.

Read More

After receiving countless compliments on our kitchen remodel (more like total overhaul), we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business in recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my home is now one of its best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

Read More

Well run Kitchen Remodeling Project! – New Creations captured our kitchen remodeling business because they offered the whole package … from design inception through installation, with a key focus on customer satisfaction. Roy Faust, New Creations owner, lives and breathes his commitment to his customers, and it permeates throughout his team. We enjoyed being an integral part of the kitchen upgrade design process, making key selections of cabinet styles/wood/finish, backsplash tile, inserts, and hardware in the New Creations’ design center. One of the most rewarding parts of the design process was selecting the granite slabs at Pacific Shores and meeting with New Creations designer, Julia, and Summit Stoneworks manager, Sam, to jointly layout the pattern of the kitchen countertops on the actual granite slabs. Our New Creations project was managed with an online project scheduling tool that was very useful, and any detailed information requests were responded to promptly by phone and email.

As with many home construction projects, we had a couple of issues pop up. Roy and his team (with special note to his project manager, Troy) were professional and responsive. Issues were resolved in a timely fashion and the focus on making us happy with our project was always at the top of their list.

Also worthy of note, is that there were several subcontractors used on our project that were true artisans. We were particularly impressed with Summit Stoneworks, who effortlessly put final touches and edges on the granite during the install to make it fit perfectly. Additionally, Greg Olson and his team did a wonderful job of working with us to design, construct and install a beautiful, new family room media cabinet. Impressive workmanship!

There are always ways to improve a team, and in this case I would recommend having the project manager get involved earlier. It would be beneficial to have the project manager start engaging during the tail-end of the design process, so that there is no gap in the flow of information from the design process to the installation phase of the project. Additionally, we had a gap in our schedule between demolition of our kitchen to the start of the construction phase, so I would recommend “tightening up” the schedule to eliminate this inconvenience to the customer.

We are very happy with our beautifully remodeled kitchen, and would recommend New Creations to anyone interested in a well-run home remodeling project!

Read More

My husband and I hired New Creations to replace our existing
kitchen countertops with granite and replace
the sink with a high end one. The price we
were quoted was lower than the other companies
who gave us estimates. As we have a lot of counter
space and a large bar area that needed to be upgraded,
we definitely felt that Roy's price was excellent. We
appreciated Roy and his employees for their honesty &
professionalism. I would highly recommend New Creations
for your remodeling needs.

Read More

What happens when your conceptual visions of renovation meet the realities of construction execution? If you are fortunate, you meet Roy Faust of New Creations.

I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail ( I am that detail oriented!). When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.

Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely and professional manner.

As with any renovation project there were some surprises ,some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.

In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends, I am already planning for my next renovation project with Roy and the New Creations team!

Read More

We used New Creations to remodel our our kitchen and got wonderful results. We bought somewhat of a fixer- upper last summer and the first room that had to be remodeled was the kitchen. They put in granite countertops, travertine tile backsplash, a new sink and some additional cabnetry. The granite looks seamless all around, the tile is perfect and the additional cabnetry matched our existing almost perfectly. The results were great. The job was completed quickly and the end price was the same as Roy had quoted me in the beginning (except what I added on). Roy always answered the phone when I called or quickly returned my calls. We were on vacation during the remodel and I felt comfortable leaving the keys to them. We returned to a beautiful kitchen! We would use them again.

Read More

Kitchen Remodel – I am very pleased with my recent kitchen remodel by New Creations. From the initial consultation, through the selection process and until completion, I was impressed with the attention to detail and customer service.

During the selection process at the New Creations design center, Roy was very helpful, giving me insight when I was having difficulty with a decision.

If I ever had a concern or question, I received a prompt response AND follow through from Troy, the project manager.

Each and every tradesman involved in the remodel was professional, punctual, courteous and cleaned up at the end of the day. I would not hesitate to recommend New Creations to anyone embarking on a kitchen remodel.

Read More

My wife and I have been very pleased to have worked with New Creations on a significant remodeling project on our planned retirement home and would recommend Roy and his associated personnel to anyone. We decided to tackle not only the remodel of a large kitchen, but also 3 full baths as well as a den and a utility room all at the same time. The scope was large and design details could have been lost, but a focused approach by New Creation's designer Erin on each aspect of the remodel kept us on track and delivered on some great ideas.
New Creations made effective use of electronic communications which allowed for easy transmittal of concepts that were able to be discussed and integrated into design iterations. Later on during the build the online scheduling program as well as emails kept us abreast of work progress and made communicating simple.
The demolition started as planned, work progressed in a timely manner and the project was completed on budget. The subcontractors Roy utilizes have been with him for awhile and are excellent. They all paid attention to details, delivered a high quality of workmanship, kept the work place clean and were very pleasant to work with. All in all, our experience with New Creations and Roy's team was very positive, we enjoyed the process and highly recommend him. M&J Long

Read More

Best Kitchen/Bath Remodel in Austin – No need to look any further.

We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.

We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.

At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.

Attention is given to every detail of the project.

One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.

We would certainly hire them again and probably will for some other remodeling projects we have planned.

Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.

Read More

Kitchen remodel went well beyond what we imagined! – My wife wanted new countertops in our 10 year old kitchen. After new wood flooring in the house this past summer I looked at doing this for her. Our kitchen was "standard, run-of-the-mill, no frills kitchen" with pickled, white-washed cabinets (no handles), linoleum floors, and as the owner Roy called it a "god awful" green backsplash with walls to match.

After meeting with Roy I opted to go with everything - cabinets, floors, lighting, fixtures, tile, backsplash. I'm not much of a designer - okay, not one at all. I met with Roy and his team at his design center and after about 90 min. or so came up with a unique flooring, backsplash design to match the granite countertops and cabinets I picked out.

Cut to about 2 months later (total time from intial contact to completion). OH MY GOSH!!! Like my headline says, this job went so above anything we had thought of. Not only was the end product absolutely fantastic but so was the entire process. Roy has assembled the finest work team you could ever hope to work with. Everyone, I mean everyone is absolutely professional/polite and 100% competent in their work. I dare to say you'll not find a better company to work with.

They started the job just before Christmas and hoped to have it finished prior to the holidays. Unfortunately, because of circumstances beyond their control (the tile supplier couldn't get my tile from overseas to Roy in time) this didn't happen. However, Roy and his team busted their rears to get us a functional kitchen for our holiday visitors. Also, because of the delay we were without our range microwave so they brought us a new loaner microwave to use - totally unexpected. On top of everything else, after the holidays the tile still wasn't in. Sensing my frustration (with the tile supplier NOT New Creations) Roy got our family a sizable gift certificate to our favorite restaurant. WOW! This company really steps up and delivers superb customer care.

The work was completed yesterday and I'm sitting here on my laptop today while my kitchen is detailed by the cleaning company New Creations sent over - just one more finishing touch!

If you've got your dream kitchen in mind then call New Creations. They'll deliver. If you're like me and haven't got a clue, call New Creations. They'll help you come up with a design you'll love.

Read More
1 2 3 8
SP1_3525