125 Five-Star Customer Reviews

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New Creations Custom Kitchen & Bath Remodeling – My husband and I were very pleased with the outcome of our kitchen cabinets. The entire job was done timely and everyone was very professional. Roy followed up to make sure we were happy with the results and Greg and other workers were very flexible with our schedule.

They did an outstanding job and I get so many compliments on my kitchen.

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We love our new kitchen!! – We couldn't be happier with our kitchen remodel. Roy and the NC team took a 1967 L-shaped galley style kitchen (with original appliances!!) and turned it into an open, sophisticated space that we enjoy daily. From the outset, Roy,Troy, and the entire NC team were extremely organized. Every detail had a line item on the contract, so there was very little "nickel and diming." This was a big project which included demolition, window and door installation, wood floor installation, new AC ducts, custom cabinets, granite countertops, and a custom granite table top. They even helped to rework the support in the attic to accommodate the removal of one load bearing wall.

The NC team was phenomenal. James, the electrician, took my call during the UT/OU game to help solve a electrical problem. Lisa, the floor and tile diva, was amazing and always accessible. Larry, the plumber, solved and issue for us in our attic that we were completely unaware of. Greg, the cabinet guru, stayed late into the night to help solve a framing issue. Jeremy, my project manager, was invaluable in his assistance. He was always available via email or text and always followed up with any issue we were managing. Troy, our scheduling superhero, always kept us up to date on the who, what, where, why and when. And then there's Roy...whose excitement and persistence about his work is uncontainable. Roy's patience and guidance through a sometimes difficult project put me at ease. And did I mention the cleanliness of ALL of the crews??? There was never a speck of dust or a piece of trash left behind by ANY of the subs that NC employs.

No company or project is perfect, which is the only reason for my 4 stars, and we are still managing some small post-completion details. Yet even after the project is done and the bill has been paid, I am amazed at the response I get from the NC team in helping us resolve these issues. The entire team takes great pride in what they do, and it shows! Thanks to New Creations for a job well done!

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JimBrownAustinView Original Review

My kitchen....finally the way I always wanted it to be – I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them.

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Exceptional Quality & Delivery – New Creations (NC) provided a creative, high quality, and competitively priced kitchen remodeling job. NC is staffed with professionals with knowledge and skills to educate the customer and facilitate the decision-making process. Further, NC receives high marks for its communication efforts and mediums utilized to keep customers in the know at all times, especially in the final phase of the remodeling, specifically the challenging "punch list" . As it has been said "the devil is in the details which are monitored by management to completion.

Troy Hester should be applauded for not only representing the company well overall, but for his time and effort to keep the customer informed of plans for the week, inclusive of delays of materials and services. Troy exhibited true professionalism and strong communication skills throughout the entire multi-month experience. Roy Faust represented the company with enthusiasm, skill, and professionalism as well. Hats off to New Creations!

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Well Handled BIG remodeling project. You want these guys. – We hired Roy and his team to handle a remodel of a 30+ year old kitchen, living room , entry way,bath and dining room along with tiling from back to front. Our project was a big one, and comprehensive. We had his crew install multiple windows, electrical, countertop, custom cabinetry, and an original cabinet piece along with raising ceiling, moving ducts, and installing new lighting. They also tiled about 1000 square feet.

From the onset, Roy and Troy and their staff were on a set schedule. We received weekly and at times daily progress updates which helped us know what to expect next. We are a big family with a dog and it was necessary for the timing to be right so that all parties knew what to expect. The company's strict adherence to their plans and informing us of any changes and modifying the schedule allowed us to all go along together. The subs that he used were appropriate, respectful, and consistent in keeping with Roy's overall plan, and you could tell that they had been both well informed of expectations, as well as trained on a consistent level of customer service that the company intended to provide. Any concerns that we had were addressed quickly. Any issues or conflicts that arose were dealt with directly, without excuses. The team's handling of the project top to bottom left little to be desired, and at the end of it all, even though we did this project during the hottest part of the
summer, I would have done it again. At all times we felt that there was an available person to handle a concern or arrive at a resolution. They take their work very personally, and it showed in our satisfaction and in the end product. I highly endorse Roy, Troy and their team for this type of work, and will add that they are pleasant and professional to deal with as well.

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I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail (I am that detail oriented!) When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.
Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely an professional manner.
As with any renovation project there were some surprises, some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.
In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends. I am already planning for my next renovation project with Roy and the New Creations team.

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A GREAT REMODELING EXPERIENCE!!! – The New Creations staff made our remodel project such a pleasant experience. Our extensive project included the entire living level of our home, including the kitchen, in addition to a bathroom upstairs. We appreciated the fact that the dust and debris were kept to a minimum during demolition and there were never construction items left outside our home. Our project manager was always available to respond to any questions or issues that arose. The subcontractors were courteous and did great work. As with any remodel, there were a few challenges, but our project manager met those challenges with a positive attitude and always found a solution. There were many times that he went far beyond the call of duty to make sure our vision became a reality and always did his best to stay within our budget.

Our home is now even more beautiful and functional than we could ever have imagined. We would definitely recommend New Creations to anyone wanting to do a remodel project.

Even though our project was completed in May, 2011, Roy continues to contact us every six months to see if there is any touch-up or repairs that need to be done. Not only does this make us even more comfortable with his work, but it is also great to visit with him. He and his staff became such a big part of our lives during the project, that we actually missed them when it was over. They not only do a great job, but they're good people.

We highly recommend New Creations to anyone considering a remodel project, and we will certainly call them if we decide to do another remodel.

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Our perfect kitchen – Using New Creation's showroom it is easy to visualize the various combinations of colors and materials. Roy also worked with the appliance and fixtures vendors so we got builder's prices, saving thousands. The employees and contractors for tear out, cabinets, electricity, tile, painting and appliance installation were on time, professional, and the painter even spent extra time touching up some things where we saw no problems. And the cabinets are especially beautiful. We plan to use New Creations again for our bathroom.

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We love our new kitchen! – A good contractor is an expert at "hand-holding", and Roy and Troy and crew took care of us every step of the way. My husband and I knew that a kitchen remodel would take a good while to finish, and that the mess it created would be stressful, but Roy and his staff were so good at letting us know what we could expect on a day to day basis.

All of the workers were very pleasant to be around. My husband and I both work out of our home, so we got to know most of the workers pretty well. They were very patient about answering any and all questions we might have, and always did an excellent job cleaning up at the end of every day.

Our kitchen is absolutely gorgeous. We never imagined that the transformation would turn out as well as it did. I never get tired of cleaning it...seriously!!! We highly recommend hiring New Creations to do your next kitchen/bathroom remodel. They will go out of their way to make sure that you are a very satisfied customer!

-Laura and Mark Keedy

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After receiving countless compliments on our kitchen remodel (more like total overhaul), we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business in recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my home is now one of its best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

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I love my new "spa -like" bathroom! The New Creations team did a wonderful job. The workers were professional, courteous and trustworthy. The area was always left clean and they paid attention to every detail. The project ran according to schedule and it turned out even better than I had envisioned. I would definitely hire Roy, Troy, and the New Creations team again!

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Awesome Experience with Bathroom Remodel – After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy Faust and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting….so many decisions for us, but they delivered exactly what we asked for.

We couldn’t be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way.

We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations…we would do it all again!

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I used New Creations for a kitchen remodel 2 years ago. Roy was great about helping me through the process of choosing granite and tiles to suit my style. He kept everything within my budget but always gave me options for upgrades if I wanted them.

His team was very professional and my home was always cleaned up at the end of the day. The job was finished in a timely manner and follow-up was excellent. I was so pleased that I have now signed on with New Creations to have my master bath updated.

My master bath remodel is now completed and once again New Creations came through and gave me the bath I've always dreamed of. Even though the remodel took place around the holidays, schedules were kept and there was minimal disruption of daily life. Roy and his team helped choose exactly the tile combinations I had in my mind and also gave me good suggestions on ways to compliment my choices. Tile work by Apollo and his assistant was wonderful, the vanities that Greg created are awesome and everything was done with little disturbance or mess. All the New Creations employees are professional, pleasant and easy to work with. Thanks again to New Creations for the bath they created for me!

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The New Creations team just finished our complete master bath remodel and we're super happy. We love the work they did, and the way they collaborated to deliver what we wanted/needed on time and on budget. Erin and Roy were great with ideas and discussing options--from cosmetic and functional considerations to cost. So we felt we could make strong, informed decisions.. Apollo and Jose were a pleasure to be around, super courteous and very thoughtful of our home and kept the site incredibly cleaned and organized. Roy managed all the tradespeople to pretty concise schedules and they too were all very nice and respectful. We really love our new room and we'll definitely look to work with the New Creations team when we do our kitchen remodel.

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We had a great experience with Roy Faust, Troy and everyone at New Creations. They are professional, communicate extremely well and do fantastic work.

We totally remodeled our kitchen and breakfast area and could not be happier with the outcome. We plan to do a complete bath and closet remodel later in the year and will definitely use Roy and his crew again.

They listened to everything we wanted to do. Made very useful suggestions/improvements to our designs. Drew up a very complete budget and plan for the remodel and walked us through all the steps ahead of time. We really are very happy with the method, quality, quickness and professionalism of everyone they brought in.

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Great work – The work was done on time and in a very professional manner. We only needed a counter top and the workmen were very careful not to damage our existing cabinets.

We were given a schedule when the counter top would be installed, when the tile contractor would be there and when the plumber would install the new sink plumbing. Every process was started on time and completed on time.

Ever member of the work crew were very respectful of our home and did there best to keep it clean of outside dirt.

I do highly recommend New Creations Custom Kitchens and Bath Remodeling to every one that is looking to redo their home.

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The project of totally rebuilding a kitchen, usually the most complex of all home remodeling experiences, can certainly be a daunting task. The reconstruction of a kitchen means not having the use of what is probably the home's central activity area for many weeks, if not months. Any homeowner considering this upgrade may want to engage in the services of a professional remodeling design team. This team can provide new design choices to consider, access to shopping options not generally available, and can coordinate the multitude of rebuilding activities. Key to the choice of kitchen designers is assessing how effectively you are able to communicate with them regarding your vision for the new kitchen, as well as their level of design expertise and their dependability.

It was with these considerations in mind that we decided to choose the New Creations design team. Roy and Erin really listened to our ideas, and the reasoning behind them, for the new kitchen. Erin's knowledge of many design options helped to guide us towards the end goals we had in mind. The planning stage was iterative and took a few months to ensure that we had nailed down all the salient details prior to starting up the actual rebuilding. The team's resulting new kitchen drawings provided the detailed vision we would be aiming for.

Once the teardown and reconstruction work had begun, the team's professionalism manifested itself in many ways. Roy provided us a link to his scheduling program so we would know what to expect regarding upcoming activities. Apollo, the project manager, ensured that the kitchen area was sealed off, that all the household items in all adjacent spaces were covered in plastic and that an alternative meal preparation area in the dining room was set up. Reconstruction activities were then ongoing: rebuilding the walls, replumbing, laying down the new floor, installation & painting of new cabinets, electrical work for lighting and numerous outlets, an island table with a built-in electrical socket, installation of appliances, building a new venting path to the outside for the stovetop, and many more.

Work proceeded at a reasonable pace. Nevertheless, in any major remodeling project, unexpected issues or delays always emerge. Roy would always respond in these situations and assure us that "we will make this right" - words that actually were backed up by the actions needed to address the situations at hand.

After about 3½ months of activity (actually 4 chronological months, allowing for the Christmas break) construction of the new kitchen had progressed far enough along where, in a limited way, we could start using it again. The new appliances and much improved workflow were impressive enough, but with the new floors, cabinets, countertops and light fixtures - well, it just looked amazing, and reflected the commitment by Roy, Erin, Apollo and their team to the high quality of this project. In addition to the kitchen area, there were other home projects that they also helped with, but just suffice it to say here that we greatly appreciated their months-long commitment to a project we will always be proud of. It was a pleasure working with the New Creations design team, and we have no hesitation at all in recommending them for any and all home redesign projects.

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What happens when your conceptual visions of renovation meet the realities of construction execution? If you are fortunate, you meet Roy Faust of New Creations.

I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail ( I am that detail oriented!). When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.

Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely and professional manner.

As with any renovation project there were some surprises ,some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.

In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends, I am already planning for my next renovation project with Roy and the New Creations team!

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I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!

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We purchased a house built in the mid 70s that hadn't been touched since the mid 70s. We've spent the last four years fixing up almost every room in the house, and the kitchen was the last room we had left. While we were happy with the other rooms, we weren't excited about the contractors we had used to complete the jobs. Going into the kitchen remodel we were half expecting another average experience, but the final product is exactly what we wanted. We are very pleased with how our kitchen turned out. I love everything about it. The job was completed within the timeframe quoted and on budget. There were a few hiccups here and there, but they were all addressed and resolved timely and efficiently. All of the crew - Roy, Troy and Apollo are very friendly, responsive and responsible. I would recommend them to anybody looking to remodel their kitchen.

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