125 Five-Star Customer Reviews

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Beautiful stress-free kitchen remodel – New Creations finished a complete kitchen remodel for us this summer. We were concerned about our ability to envision a stylish, practical design, but Roy and his designer helped us make great decisions that fit our family. Troy kept the job running smoothly and kept us aware of what work would happen each day. All of the staff we interacted with were dependable, professional, and meticulous. They even worked to minimize any mess. Roy and Troy went out of their way to make sure we loved every aspect of our kitchen. They actually made the experience fun and stress-free. We highly recommend them!

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Great Remodel Experience, Again! – This is my 2nd review of New Creations. I left a review on 3/13/08 under the name

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Roy and the New Creations team did a fantastic job on a complete bathroom remodel and I highly recommend New Creations for anyone considering a bathroom or kitchen remodel for their home. From the beginning to the end of the process, Roy and his team were very involved and attentive throughout. In the early stages of design, Roy helped me come up with the vision of what I wanted, and they quickly and efficiently created what I now consider the shining star of the house. The New Creations team was also very capable of pivoting quickly on particular items if I wanted a tweak or two along the way. Overall it was a great experience and came at a great price, and I plan on using New Creations for an upcoming kitchen remodel.

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We now have an amazing kitchen and couldn’t be more delighted! Many thanks to the New Creations team for their patience, diligence, professionalism, and kindness they have shown myself and family in the renovation of our kitchen. My husband and I have been through the ringer over the years from sloppy contractors that don’t show up when they say they would, did a shoddy job, and left a mess behind as they left. We found that Roy’s crew was the exact opposite of this as they did an outstanding job of arriving on time, showing true quality craftsmanship on the task at hand, and each day would clean up before they left for the evening. Apollo was one of the main people that worked incredibly hard each day and made sure that the kitchen was perfect for me. He did a beautiful job of fine tuning at the end to make sure that every last detail was taken care of. He is such a talented craftsman and incredibly polite. This whole process has been such a positive experience and has changed our outlook on contractors. As for Roy, the owner of New Creations, my husband and I were impressed with his willingness to make sure that we were happy with every unique part of the design. Roy worked very closely with my husband and I to do so, often on his own time which was incredibly generous given that my husband and I have been juggling 2 little ones 3 and under during this entire remodel. We found the design incorporated all of our ideas but then it also took it to the next level that made our kitchen not just nice, but absolutely stunning and a lot more functional. We have received many compliments in the short amount of time that it has been complete and are looking forward to spending a lot more time in our new kitchen. Thank you New Creations!

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My husband and I hired New Creations to replace our existing
kitchen countertops with granite and replace
the sink with a high end one. The price we
were quoted was lower than the other companies
who gave us estimates. As we have a lot of counter
space and a large bar area that needed to be upgraded,
we definitely felt that Roy's price was excellent. We
appreciated Roy and his employees for their honesty &
professionalism. I would highly recommend New Creations
for your remodeling needs.

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We hired New Creations to do a complete remodel on our 5000 sq. ft. home in Austin, Texas. We were very pleased with the results of our new home. The remodel consisted of everything from painting walls to taking the kitchen down to the studs and rebuilding it. Roy and his staff were very professional at all times. They worked with us and we never felt pressure of any kind to do something that we weren't 100% agreed upon. They kept us informed at all times of the process of the remodel. We all worked together and as a result we have a beautiful home.
Roy has also continued to stay in touch with us and recently called to see if we would like our countertops resealed and anything else we needed. This follow up was after almost three years from our remodel job. We were very impressed with New Creations not only for their design work, the quality of people they employed and the follow up given three years later. I highly recommend New Creations based on the job that was done for us.

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Anxiety-free Remodeling Experience – Due to some structural limitations, our kitchen cabinetry had to be custom built. We chose New Creations because of 1) their business process model and warranties, 2) their flexibility in working with both our design and budget constraints, and 3) their many rave and recent reviews.

Every member of the NC Team was professional, flexible, creative, and prompt in communicating and resolving questions or challenges. Additionally, as experienced remodelers (not new construction) they appreciate architectural style versus popular trends, can anticipate potential issues in existing homes, and, blessedly, they respect that we 'live' here.

My husband and I were exceedingly pleased with how easy the entire process was, unlike our prior contractor experiences. Working with Troy, Greg, et al, we were able to smoothly coordinate third party tradesman work into the schedule, including my husband and I doing some work ourselves. The most stressful point was deciding on a paint color!

We are very happy with how the finished kitchen looks and functions, and that it was completed by the target date. We would recommend Roy and New Creations without hesitation.

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A GREAT REMODELING EXPERIENCE!!! – The New Creations staff made our remodel project such a pleasant experience. Our extensive project included the entire living level of our home, including the kitchen, in addition to a bathroom upstairs. We appreciated the fact that the dust and debris were kept to a minimum during demolition and there were never construction items left outside our home. Our project manager was always available to respond to any questions or issues that arose. The subcontractors were courteous and did great work. As with any remodel, there were a few challenges, but our project manager met those challenges with a positive attitude and always found a solution. There were many times that he went far beyond the call of duty to make sure our vision became a reality and always did his best to stay within our budget.

Our home is now even more beautiful and functional than we could ever have imagined. We would definitely recommend New Creations to anyone wanting to do a remodel project.

Even though our project was completed in May, 2011, Roy continues to contact us every six months to see if there is any touch-up or repairs that need to be done. Not only does this make us even more comfortable with his work, but it is also great to visit with him. He and his staff became such a big part of our lives during the project, that we actually missed them when it was over. They not only do a great job, but they're good people.

We highly recommend New Creations to anyone considering a remodel project, and we will certainly call them if we decide to do another remodel.

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Note: This review was originally written in 2010 after New Creations remodeled our kitchen. We used this same company again in 2013 to remodel our master bathroom and had another positive experience.

New Creations is the Complete Package – Remodeling our kitchen and powder room was a big decision and a big investment.

We chose New Creations because they were friendly, low-pressure, and responsive from the start. We had several meetings with Roy, met all the contractors, heard their ideas, received an estimate, visited the showroom, and visited a kitchen they renovated before we even signed any agreement with them!

It was intimidating to choose all the elements for our new kitchen, but New Creations made it easy. They didn’t have a designer at the time, but Roy shared his experience and knowledge of emerging trends in the industry. It was helpful to see working models in the showroom and have large samples (2’ x 2’) of cabinet types and paint colors available. Taking my chosen samples home with me to move around the space and see at different times of the day with the changing natural light made the selection easier. And later, after the cabinets and counters were installed, when I began to doubt my wall paint selection, Troy cheerfully delivered all the neutral samples that I requested (perhaps 20 or more?) to view again.

Throughout, Troy did a wonderful job of choreographing the different contractors and communicating with us. In addition to regular email updates, we were able to log-in to see what activities were scheduled and read the communication with the contractors. With 2 full-time work schedules, a toddler, and a dog to plan around, it was very important that we knew what to expect each day.

All the contractors were respectful of our home and seemed to understand that we were still living there from demolition to completion. They kept the mess contained and tidied up before leaving each day. They were also very collaborative. We met with each contractor at least twice during the planning stages and communicated several times while the project was in full-swing. They answered all our questions, put us at ease, offered suggestions, and were responsive to any concerns that we had. Winston, James, Larry, Lisa, and Manuel (and their crews) are all very professional and friendly. They seemed very knowledgeable in their areas and as concerned as we were to create a space that would meet our family’s needs.

Roy prepared us in advance to expect hiccups so we weren’t completely surprised when some did occur. What was reassuring, however, was that someone from the team always responded to our phone calls (even when they were later in the evening!), they offered professional solutions, and never appeared to be put-out.

New Creations was thorough and honest. In our final walk through with Roy, he pointed out small imperfections that we hadn’t noticed and he identified a feature which we had paid for, but hadn’t received. He made sure that this was remedied within the week. In the end, it was another example of their attention to detail and pride in their work.

At first, we were surprised by the estimated costs to remodel our kitchen. But 8 months later (9 weeks of construction) - after seeing the amount of coordination, the number of professional individual contributors, and the quality of the materials involved - we are delighted with the results and feel that it was well worth the investment.

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CJ and Dan McLendonView Original Review

Our Remodeled Kitchen Is Wonderful! – We had Roy and the New Creations crew remodel our 30 year old kitchen and are really pleased with how their work updated and revitalised the most popular room in our home. We liked our solid wood cabinets and wanted to try to match new door additions to existing cabinets. We were not sure it could be done to our satisfaction. How wrong we were! Our friends can't tell the new from the old, and Greg, the cabinet guy, really worked wonders with all our ideas. We were very impressed with the skilled artisans making up the New Creations team. Mike, the project manager, checked on the project every day and Troy made sure our several requests regarding the work site and our neighbors were met. For example, we didn't want loud music blasting from radios; we wanted the work site cleaned up at the end of each day; we asked them to keep the number of crew trucks and cars to a minimum and that our and the neighbor's driveways be kept free. New Creations exceeded our expectations in all regards.

We are truly pleased with the finished product and would happily and enthusiastically recommend Roy Faust's New Creations to anyone thinking about kitchen and bath remodeling. We hope to remodel our master bath in the coming months and are keeping Roy and his team on our speed dial.

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I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.

Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.

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This is the second time (and second house) we have used New Creations. It was good to work with Roy and his Team again. They do a terrific job of working with you to understand what you envision for your remodel. This includes making valuable inputs where needed. We also appreciate the work ethic of Roy’s Team and the way they keep the job Site clean. Unlike the first time we used New Creations, there were some issues along the way. Roy and his Team responded quickly and made sure we were happy with the end product. Roy expects perfection and that is always evident during the walkthroughs with him.

We are very happy with the final results.

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Great Service, Great Attitude – We used New Creations (Roy and team) to re-design and re-do our kitchen and breakfast area - we love the new look and the quality of the workmanship.

The team did everything well but really excel in the following areas (much better than I have previously experienced):

1) Customer Service. Roy is a fanatic about giving the customer what they want. If something is not just so, Roy will take care of it.

2) Project Management & Great Execution. It is clear that they are on top of the game. They communicate well via phone, in person, and email; but more importantly they drive themselves and their team proactively. They completely my kitchen re-model (complete demolition down to the studs to new beautiful kitchen in 8 weeks and 2 days.)

3) Great design ideas. Roy and team gave us some really great ideas about how to re-layout our kitchen (really creative). They make great suggestions but know how to do this while still leaving you in control of making it “your kitchen”.

4) High quality team. In particular, Roy’s sub-contractors for cabinets, electrical, and his catch all (jack-of-all trade) guy were world class. This is one of the key’s to me of New Creations and Roy’s success…..having great sub-contractors and then have a good working relationship with them .

5) Issue handling & resolution. Most remodels (I have done a few construction projects) will have a few issues come up. Roy’ team is excellent at addressing any issues that arise. Again, the customer service attitude is a keystone to Roy and he pushes it across to his sub-contractors – you can tell.

Overall, I think I am a pretty tough customer (son of a carpenter) and someone who likes things done “right”. Roy and team do it “right”!

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Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.

We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.

New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”

New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.

From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.

In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.

He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.

A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.

An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.

That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.

We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.

New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.

The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.

We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!

However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.

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Customer Service with Excitement – Many companies can do the job but when I spend my hard earned money I want quality work and unyielding customer service. I acquired several bids ranging from Home Depot to older established kitchen remodeling companies. I found Roy to be the most attentive and interested in our specific job.

Roy sincerely got excited when we talked about our kitchen. He first listened and then offered his experienced and talented opinions to help us make the best possible decision about the materials and design for our kitchen. We had several visits at Roy’s showroom where we tossed around many design ideas until we pin pointed the one for us. I feel like Roy treated our remodel as if it were a fifty or sixty thousand dollar job. But actually ours was a quite small job relatively. This is why we chose Roy at New Creations.

Roy remained excited throughout the job and was always easy to contact. The work stayed on schedule from tear out to finish. My wife and I met and talked with everyone of the laborers as they performed their various tasks and were impressed each time. Roy has selected quality folks to represent New Creations.

Weather you have a total kitchen remodel or a partial like we did (granite counter top with travertine back splash) I feel confident in recommending Roy and his crew at New Creations’. And I think you will enjoy the excitement Roy has for providing the best customer experience possible.

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Amazing......love, love our new kitchen and New Creations.

New Creations kept us updated daily, met their timeline as scheduled and the staff was responsive, professional and personable. One of the best things they offer is an invite for you to view their project schedule. The schedule shows daily who is to come out and what work is to be done. Troy keep it updated daily to follow up on any carryovers. This on-line scheduler is a wonderful way to keep everyone informed and since our project lasted four weeks it was very helpful. I love organization so for me this tool was the BEST!!

In Summary, Roy helped us plan and design the perfect kitchen. Then, Troy who was always on site kept everyone and everything going. Both Roy and Troy reflect New Creations as a company with high integrity and great pride.

New Creations was one of the best team I have ever worked with!! I highly recommend this company.

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As I was looking for my next new home, I fell in love with a home that had a kitchen remodeled by New Creations. It was amazing with exceptional design in which you could tell had been professionally executed. In our search for a new home, we ended up buying a house that was going to need to be renovated and immediately I called Roy. I told him I had seen his work first hand and wanted him to renovate our kitchen! Roy agreed to work with us although our situation would be unique in that not only was the kitchen being renovated, but the entire house was under construction. Roy and his entire team far exceeded our hopes for a dream kitchen! In working with different construction teams for the last 4 months, I can say that without a doubt New Creations stands out for their ability to communicate, execute, and make you feel like you are their only client! Roy and Troy were always available when we had any questions or concerns and that is invaluable when it comes to designing your dream home! Apollo, who did the tile work and punch list went above and beyond his role as well. Everyone on his team was professional, friendly, polite, and worked as though it was more than just a job for them. They all take pride in their work and it shows! I would not hesitate to recommend New Creations to anyone!

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Love my kitchen – I used New Creations to remodel my kitchen with new granite, back-splash, sink and new hardware for my cabinets. I was very satisfied with the whole process. Roy Faust of New Creations had an estimate for me the same day along with lots of information and ideas. It took 1 to 2 weeks to receive other estimates from other companies. The staff is very professional and easy to work with, they completed the job on time and I did not experience any problems. I also received a call from Leah from New Creations every afternoon to follow up on the days work. So I never had to track anyone down. I would recommend New Creations to anyone thinking of remodeling their kitchen

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Amazing New Kitchen – After 8 years in our home, we decided to update our kitchen. We researched and contacted several companies who did kitchen remodels. Roy at New Creations was the first (and one of the only) to respond to our queries.

Roy and his band of contractors helped us with the new kitchen design. Alina helped with paint colors, cabinet colors and getting us appointments with various vendors. Roy's cabinet maker was phenomenal. Our new woodwork is truly beautiful. His tile crew were always prompt and did an amazing job with the new travertine. Both his plumber and electrician were always on hand to answer questions and solve construction issues.

Working with Jeremy, our site manager, was fantastic! He was ALWAYS available by phone and email. (And, yes, we had him on speed dial!)

Living through a kitchen remodel isn't ever fun, but Roy and his team at New Creations made it bearable. We are so glad we hired them. Our kitchen is beautiful!!

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I am so sorry you were let down. We take these comments very serious as we have addressed your comments with the entire staff. We will look to improve in our follow through and work with our designers to be more customer service oriented.

Sincerely,

Roy Faust

President

New Creations

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