125 Five-Star Customer Reviews

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Beautiful Craftsmanship – New Creations recently completed our extensive kitchen remodel. In addition to of the typical kitchen remodel tasks, the entire existing space was demolished, gas lines and electricity were moved. We had a couple of walls changed to accommodate our Laundry room and pantry design. The result is beautiful with a great sense of craftsmanship.

The first thing that comes to mind when thinking of our experience with New Creations is just how great everyone is to work with. Not only are they friendly and accommodating, never once was one of our requests met with eye rolling or hesitation. Just sure, we can do that.

The cabinet maker, Greg Olson, is great. A super nice guy who can build anything that can be laid out in CAD. We worked with him and New Creations’ designer Julia Laughlin extensively during the planning stages where we decided the location of everything, the silverware, spice rack, pantry, garbage bins, etc… We meticulously made these decisions, Greg would show us the official CAD drawings, we’d make changes, and eventually sign off on said Drawings. The day the cabinets came in and were set up was extremely exciting. We walked around opening all of the cabinet doors and drawers. Everything was identical to the CAD drawings.

No project is without it’s hiccups and we experienced a few along the way. Mostly due to our remodel taking place over the Christmas holiday and the fact that our initial Field Manager was let go, leaving a slightly disorganized period of time in the middle. Once the logistics of this were worked out, New Creations quickly regrouped and the project was back on track and finished off strong and to our liking. This did, however, cause us a bit of stress, but I believe that this was an isolated situation and that it is unlikely that their future customers will have any issues in this area.

Other people who we were extremely impressed with were: Apollo, who did all of the tile work and most of the random things that needed to be completed. Troy, who handled scheduling and organization. Julia, the designer as mentioned above. The electrician, whose name escapes me was very detailed. Of course Roy, the founder of New Creations who is very sincere and will not take anything less than his client’s complete satisfaction. The folks at Summit Stoneworks were also great. I’m sure I’m missing a few other people, but again all were wonderful.

I certainly would use New Creations again in the future.

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Like a new house – We recently completed a kitchen/first floor remodel. After talking to several companies we decided to go with New Creations and we are so thankful we made that decision. From the very beginning we clicked with the people at New Creations. Roy, Jeremy and Troy were nothing short of wonderful. They listened to what we wanted, made suggestions and offered alternatives to improve what we were trying to achieve and went out of their way to make sure we would be happy with the finished product when we were having a hard time making some crucial decisions. We wanted a kitchen that was functional and that was unique, not a carbon copy of a similar floor plan. We are really pleased with the end result. Honesty is a big thing for me when dealing with anyone. These guys and the crews they used were really up front. There were no surprises and no hidden costs. For the most part, time lines were met and the craftsmanship is excellent. The New Creation staff is young, energetic and out of the box thinkers. Most importantly they are honest and know what they are doing. Without a single reservation, I would recommend this company to anyone who is thinking of making home improvements.

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My wife and I have been very pleased to have worked with New Creations on a significant remodeling project on our planned retirement home and would recommend Roy and his associated personnel to anyone. We decided to tackle not only the full remodel of a large kitchen, but also 3 full baths as well as a den and a utility room all at the same time. The scope was large and design details could have been lost, but a focused approach by New Creation's designer Erin on each aspect of the remodel kept us on track and delivered on some great ideas.

New Creations made effective use of electronic communications which allowed for easy transmittal of concepts that were able to be discussed and integrated into design iterations. Later on during the build the online scheduling program as well as emails kept us abreast of work progress and made communicating simple.

The demolition started as planned, work progressed in a timely manner and the project was completed on budget. The subcontractors Roy utilizes have been with him for awhile and are excellent. They all paid attention to details, delivered a high quality of workmanship, kept the work place clean and were very pleasant to work with. All in all, our experience with New Creations and Roy's team was very positive, we enjoyed the process and highly recommend him. M&J Long

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My husband and I hired New Creations to replace our existing
kitchen countertops with granite and replace
the sink with a high end one. The price we
were quoted was lower than the other companies
who gave us estimates. As we have a lot of counter
space and a large bar area that needed to be upgraded,
we definitely felt that Roy's price was excellent. We
appreciated Roy and his employees for their honesty &
professionalism. I would highly recommend New Creations
for your remodeling needs.

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Best Kitchen/Bath Remodel in Austin – No need to look any further.

We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.

We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.

At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.

Attention is given to every detail of the project.

One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.

We would certainly hire them again and probably will for some other remodeling projects we have planned.

Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.

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JimBrownAustinView Original Review

My kitchen....finally the way I always wanted it to be – I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them.

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New Creations just finished an amazing remodel of our kitchen and family room. The entire process, particularly the finished product, far exceeded our expectations. Roy is a joy to work with, and his design assistant Erin gave us fabulous ideas. Roy really means it when he says "how can we serve you"? Roy kept in touch with us almost daily through email, phone or text, and was never too busy to discuss our needs. Any anxiety we had starting the project dissolved as we realized Roy and his team’s main concern was making sure we loved our new spaces – and we do!!

We have now been working in our new kitchen for almost a month and I love it more every day. Small issues discovered have been addressed immediately though the project is ended – something I have not experienced before. When we remodeled our master bath several years ago, we were never able to get the contractor to come back and fix pretty big issues and ended up having to hire someone else.

The entire team at New Creations is professional and takes great pride in their work. Apollo Is the master of all trades- there is nothing that man can't do. James, Greg, Gerardo, Wes and our wonderful painters - thank you!!!

Nancy

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facelift for my old kitchen – I would recommend New Creations to anyone looking to understand all the options when facing a kitchen remodel. The design center was unique in that Roy could create a mock up with the finishes I had chosen- this was great for a person who debates endlessly between options and is not entirely confident in her ability to picture the finished product from a sample tile. New Creations really seperated themselves from other contractors I have used while remodeling with their superb degree of creativity, communication, and customer service. Our old kitchen looks better than I had dreamed at almost half of the quote I had recieved from a nationwide company. Thanks to Roy, Troy and the guys who have worked so hard to do the job they promised!

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clarisseregueareView Original Review

After receiving countless compliments on our kitchen remodel, we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business. In recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my house is now one of the best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

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Very Professional – We had Roy and his team install a new granite counter in our kitchen, new island, new sink & backsplash and also a granite counter and sinks in our master bath. Roy coordinated all of the work and everyone was on-time and professional. They kept the place clean during their work and made sure everything looked right before they left. Job was completed quickly - especially after hearing stories about other contractors. Wouldn't hesitate to use them again and have already recommended them to others.

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Excellent experience with Roy and Troy as we did our first ever complete kitchen renovation. Very well organized process for seeing us from start to finish with the project. Very experienced team that handled everything, even small hiccups, with professionalism and a focus on getting things done the right way. Always available to discuss alternatives in the structural design and help to come up with the best solution. Very flexible in accepting our interior design choices as we consulted with our own interior designer. Very happy with the results - a larger, beautiful, and very functional kitchen!

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What happens when your conceptual visions of renovation meet the realities of construction execution? If you are fortunate, you meet Roy Faust of New Creations.

I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail ( I am that detail oriented!). When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.

Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely and professional manner.

As with any renovation project there were some surprises ,some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.

In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends, I am already planning for my next renovation project with Roy and the New Creations team!

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Kitchen: Complete; Customer: Very Satisfied – We started looking at Kitchen remodeling companies during the summer (2009). Our challenge was to update a 16 year old kitchen with new cabinets, granite counter tops, and updated lighting. We also wanted to retexture of the downstairs “popcorn” ceiling. After visiting with several remodeling companies over the summer, we decided to go with Roy at New Creations. Why? Several reasons: we were impressed with the online feedback from the customers, website photos of past projects, a call to a past New Creations customer and Roy’s openness to answer the numerous questions with regards to his past remodeling jobs and overall business structure. But the one thing that really captured us before we signed the contract was the visit to the showroom and the discussion with Roy’s team. We could really feel the true commitment to us (the customer).

We just recently finished the kitchen (October 2009) with new custom cherry cabinets, under-cabinet lighting, tile back splash, and granite counters. The one common message from our family, friends and neighbors is “WOW! Is that the same kitchen?”

The kitchen looks like a photo straight out of a magazine – perfect and met all the requirements we set out to accomplish. Also, the removal of the “popcorn” ceiling makes the entire downstairs look like a different house.

Roy (owner), Trevor (on site manager), Apollo (tile), Greg (cabinets), Ray (ceiling and paint) and Troy (office manager) were extremely supportive through the always unforeseen surprises that come along with every remodeling job. The schedule from Troy was constantly updated and the overall team’s communication was outstanding. Roy and his team come highly recommended from our perspective.

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At Last, An Honest Remodeler!! – I first met Roy Faust at the Home and Garden Show in the fall of 2007. What made me go with his company was his total passion and enthusiasm for what he does. He is totally "in to" remodeling kitchens and giving 1000% customer service. No matter what the problem he was there to solve it and frequently at his own time and expense. I am thoroughly pleased with my new kitchen and would highly recommend Roy to anyone who wants a quality company and ethical, honest people with which to entrust their home and hard-earned money. If he ever starts to remodel other rooms in the house I will definitely be calling him.

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Roy has a great eye for design and pulling a project together. What I also appreciated was his ability to circumvent problems before they arise. Once you begin a project there are a myriad of way that a budget can get busted simply by not having the knowledge and expertise to think the project through. As a real estate professional, I have seen a lot of DIY jobs gone wrong that end up costing way more to fix than if a professional had been hired in the first place. New Creations is the total package. You get someone with a great sense of design, the best contractors in town to do the work and the customer service to back it all up.

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A GREAT REMODELING EXPERIENCE!!! – The New Creations staff made our remodel project such a pleasant experience. Our extensive project included the entire living level of our home, including the kitchen, in addition to a bathroom upstairs. We appreciated the fact that the dust and debris were kept to a minimum during demolition and there were never construction items left outside our home. Our project manager was always available to respond to any questions or issues that arose. The subcontractors were courteous and did great work. As with any remodel, there were a few challenges, but our project manager met those challenges with a positive attitude and always found a solution. There were many times that he went far beyond the call of duty to make sure our vision became a reality and always did his best to stay within our budget.

Our home is now even more beautiful and functional than we could ever have imagined. We would definitely recommend New Creations to anyone wanting to do a remodel project.

Even though our project was completed in May, 2011, Roy continues to contact us every six months to see if there is any touch-up or repairs that need to be done. Not only does this make us even more comfortable with his work, but it is also great to visit with him. He and his staff became such a big part of our lives during the project, that we actually missed them when it was over. They not only do a great job, but they're good people.

We highly recommend New Creations to anyone considering a remodel project, and we will certainly call them if we decide to do another remodel.

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We had a great experience with Roy Faust, Troy and everyone at New Creations. They are professional, communicate extremely well and do fantastic work.

We totally remodeled our kitchen and breakfast area and could not be happier with the outcome. We plan to do a complete bath and closet remodel later in the year and will definitely use Roy and his crew again.

They listened to everything we wanted to do. Made very useful suggestions/improvements to our designs. Drew up a very complete budget and plan for the remodel and walked us through all the steps ahead of time. We really are very happy with the method, quality, quickness and professionalism of everyone they brought in.

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My New Kitchen is Awesome – We contracted with New Creations to completely redo our kitchen. We moved a wall and took out the old cabinets and installed incredibly beautiful new ones. It was like working with a blank slate and I guess it was since it was all white sheet rock.

Julia Laughlin, the designer that used to be with New Creations walked us through the entire process. She helped us find the tile and sea glass for the back splash, the beautiful green granite for the center island and overall held our hands and kept us from making design mistakes. She has an amazing eye and we thank here for the incredible design.

The electrical work done by Cox Electric was stellar and the plumbing done by Blue Dog Plumbing was equally as good. We also had a project manager, Joshua, who paid attention to every detail and was here everyday do make sure everything was done to specs. Troy works in the office and is basically the person who gets everything ordered and delivered and schedules the subs.He is amazingly thorough and organized and really is the glue behind the company.

I must say that I was most impressed by Greg Olsen of OG Cabinets. It is hard to believe that a flat CAD drawing can turn into something so beautiful. The cabinets are beyond my wildest expectation and Greg was a joy to work with.

The work was done and usable after about 8 weeks which is the time frame we were given. We had several items on the punch list which dragged on for a few more weeks, but weren't keeping us from moving things back in.

Even though redoing a kitchen is a huge undertaking, we enjoyed most every minute of the process because the subs and Joshua and Troy are such good people to work with.

If there is one negative, it is that the contract specifies certain items and it was very hard to know what those items were since we are not builders. Because of that, we had several change orders and extra charges that could have been avoided. On the other hand, Roy was very fair in letting us change the cabinets to the ones we got because we did not understand what the contract specified.

All in all I would certainly recommend New Creations and tell anyone I know to just come look at my kitchen as proof.

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New Creations Kitchen Remodel – We recently embarked upon a project to give our kitchen a face-lift. After researching a full remodel and replacement of our perfectly good (but just ugly) kitchen cabinets, we stumbled across the New Creations website and found out about an alternative to replacement. Having been down the remodel road and found that complete replacement was not something that on which we wanted to spend too much money, we met with the New Creations crew to see what they had to offer. Their showroom featured many different styles of refaced cabinets complete with interchangeable countertop surfaces and backsplashes so we were able to get a very good sense of how our material selections would combine to create an overall look. This was extremely helpful to see and quite a contrast to having to guesstimate with tiny samples at many other providers.

Once we understood the re-facing process and the timeline, we were certain that this was a better path for us. It was very important that we establish and stick to an aggressive timeline which would ensure completion by the end of September. Roy and Troy were very helpful in scheduling our remodel project and ensuring that we had good transparency to the milestones and project tasks in the schedule along the way. Once we had our materials selected, the New Creations team sent us a detailed web-based project plan that outlined the entire schedule from start to finish. With both of us working and me travelling during that time, this was enormously helpful to us as we sought to plan our weeks. Once we got started with the project, we were very happy with the team’s diligence in sticking to the schedule and ensuring that tasks were completed on-time. Additionally, as we ran into the inevitable hiccup’s that come with home projects, we found that the New Creations team was extremely responsive and diligent in resolving things to our satisfaction. Everyone who was brought to the house to work was polite, honest and very good at their piece of the project. All in all, it took about 3 weeks to complete the project and we were able to access/use our kitchen for the majority of that timeframe. The results are great! The kitchen has a great new look that’s far more up-to-date. We replaced the countertops with granite, the white backsplash with a cool glass tile mosaic and the lighting throughout the kitchen. It’s like a brand new kitchen for a lot less than we were originally planning to spend. We’re thoroughly enjoying the new look of the kitchen and would highly recommend this process and the New Creations team to anyone embarking on a kitchen remodel.

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Roy Faust and his team at New Creations have excelled in delivering outstanding results in quality, project management, and customer satisfaction through three significant home renovation projects. I am a very particular and detail oriented customer who has approached each project with a definite and unique vision that represents my home and me. Roy and the team respected my input and helped refine the project to make my vision a reality. I feel fortunate to have found New Creations for my renovations: they employ a great team of subcontractors, suppliers, artisans, and specialists (including furniture builders and suppliers who deal with out of the ordinary materials and finishes), which, along with a combination of design and technical knowledge, ensures that my vision can be brought to life.

Roy and the team treated me as a participant in the projects; they listened to my concerns and included me in all aspects of the planning. I felt that they approached my renovations as partners, not just as doing a job; they were as invested in a successful outcome as I was. In any renovation project unforeseen issues occur. When problems did arise Roy and the team provided creative solutions, drawing on their design and technical expertise to maintain the integrity of the project. In lesser hands, the design quality would have been compromised.

New Creations manages projects effectively, maximizing the use of materials, time, and labor to ensure the minimum level of disruption possible during a large renovation. They stand behind their work, are reliable, professional, and honest. I highly value the true team performance from the New Creations crew with respect to coordination, expertise, and process. I am in the process of designing future projects and can’t imagine trusting any one else to deliver the unique designs, reflecting who I am, other than Roy and the New Creations team. Would I recommend New Creations? Yes, with no reservations!

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