125 Five-Star Customer Reviews

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We Love Our Bathroom – Roy, the vibrant and energetic owner of New Creations, places customer satisfaction as the centerpiece of his business. His experience, enthusiasm and gift for envisioning the creative possibilities truly made me feel that my project was his most important one. His site manager, Troy, supervises all aspects of the project with a consistently careful eye and responsiveness to the client's input. The follow through was excellent and pride in execution was always evident. We are extremely delighted with our new bathroom, exactly what we had in mind.

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New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.

New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.

Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.

The project moved fast and they limited the time that we were without electricity and water - this was much appreciated πŸ™‚

We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!

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Well Handled BIG remodeling project. You want these guys. – We hired Roy and his team to handle a remodel of a 30+ year old kitchen, living room , entry way,bath and dining room along with tiling from back to front. Our project was a big one, and comprehensive. We had his crew install multiple windows, electrical, countertop, custom cabinetry, and an original cabinet piece along with raising ceiling, moving ducts, and installing new lighting. They also tiled about 1000 square feet.

From the onset, Roy and Troy and their staff were on a set schedule. We received weekly and at times daily progress updates which helped us know what to expect next. We are a big family with a dog and it was necessary for the timing to be right so that all parties knew what to expect. The company's strict adherence to their plans and informing us of any changes and modifying the schedule allowed us to all go along together. The subs that he used were appropriate, respectful, and consistent in keeping with Roy's overall plan, and you could tell that they had been both well informed of expectations, as well as trained on a consistent level of customer service that the company intended to provide. Any concerns that we had were addressed quickly. Any issues or conflicts that arose were dealt with directly, without excuses. The team's handling of the project top to bottom left little to be desired, and at the end of it all, even though we did this project during the hottest part of the
summer, I would have done it again. At all times we felt that there was an available person to handle a concern or arrive at a resolution. They take their work very personally, and it showed in our satisfaction and in the end product. I highly endorse Roy, Troy and their team for this type of work, and will add that they are pleasant and professional to deal with as well.

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I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!

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A little let down – When I first met with the people at this firm I was very excited and ultimately chose to move forward with them.

As the project progressed, I became discouraged with the crew and with the follow up.

The designer Julia was ok, and is really nice, but I found her to be a bit patronizing when communicating what she wanted there was also a lack of follow through.

Overall I am satisfied with the project, but I can't shake a feeling let down.

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After receiving countless compliments on our kitchen remodel (more like total overhaul), we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business in recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my home is now one of its best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

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Amazing results AND EXPERIENCE. Highly recommended! – As a first-time home remodeler, I was surprised at how emotional the whole experience can be. You're handling countless deadline-driven decisions, surprises, expenses and strangers in your home. Yet somehow, thanks to the great planning and communication of Roy and Troy at NC, I can genuinely say that I did not stress out one bit. Not only do they offer a stellar service--my kitchen is stunning--at a very reasonable price, but they bring a whole lot more to the table. They are genuine, creative, trustworthy people who are passionate about what they do, and are deeply committed to the homeowner's positive experience. Every question or concern I had was addressed completely and in a timely manner. Every potential setback was met with problem solving and positivity. I cannot recommend them more enthusiastically!

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Like a new house – We recently completed a kitchen/first floor remodel. After talking to several companies we decided to go with New Creations and we are so thankful we made that decision. From the very beginning we clicked with the people at New Creations. Roy, Jeremy and Troy were nothing short of wonderful. They listened to what we wanted, made suggestions and offered alternatives to improve what we were trying to achieve and went out of their way to make sure we would be happy with the finished product when we were having a hard time making some crucial decisions. We wanted a kitchen that was functional and that was unique, not a carbon copy of a similar floor plan. We are really pleased with the end result. Honesty is a big thing for me when dealing with anyone. These guys and the crews they used were really up front. There were no surprises and no hidden costs. For the most part, time lines were met and the craftsmanship is excellent. The New Creation staff is young, energetic and out of the box thinkers. Most importantly they are honest and know what they are doing. Without a single reservation, I would recommend this company to anyone who is thinking of making home improvements.

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GolferInTheHouseView Original Review

Remodeling done the RIGHT way. – In a day of many industry and service folks showing indifference and offering shrugged shoulders, these guys shine for listening, offering solutions, creativity, and problem solving when the scope of the project changes. They have assembled a vetted collection of trades people who know how to get the job done. The cabinets, in particular, are amongst some of the best made and beautifully crafted cabinets that I have seen. Solid wood with great detail to craftsmanship make them a joy to use and look at. The compliments from friends keep flowing about the remodel. Roy and I met and discussed the project and planning multiple times before starting and the cabinet manufacturer offered suggestions about the creation of unique wall that turned out to be a wonderful focal point that ties in wonderfully with the kitchen design. Troy's hands on detail to the project was also quite remarkable in managing the day to day scheduling and ensuring that things were on time and in place. In a remodel there are always going to be surprises, but the nice thing about dealing with these folks is that they become an ally for getting a solution in place as quickly and efficiently as possible. The end result has been a beautiful kitchen that greatly exceeds what I thought was possible for my space. You can't go wrong with having these guys manage your remodel if you want the piece of mind that things being done the right way with great attention to detail.

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This review marks our third successful engagement with Roy and the New Creations team. The first was a stunning remodel of a galley into an open, airy European-style kitchen with wide open shelves featuring floating cabinets with attractive under-cabinet lighting. Our second was a remodel of a beige and forest green lavatory with peeling-linoleum-filled bathroom into a crisp, airy bathroom featuring hexagonal tiles that popped with dark grout and thoughtfully reworked pluming with chrome fixtures.

Our most recent engagement was a large project in our newly purchased home. It involved new floors, resurfaced ceilings, wall to wall paint, and a completely resurrected kitchen space. I've always admired how clean and unimposing Roy's team can be while knocking down walls and tearing out wires and pipes. One of Roy's most exciting additions is Erin Rooney, who provides thoughtful advice and sketches while sweeping the clients around town and offering her input on a dizzying array of building materials, hardware, and glass. You really feel taken care of on the New Creations team--they have a gift for taking your vision in the form of magazine clippings, your favorite photos on Houzz, and vague descriptions (think, "modern but traditional," "light and open but private," etc. I think I would have slapped myself if I were them) and turning them into coherent, thoughtful design.

We are in love with our new home and that is largely attributable to Roy and his team. I appreciate the consistency with which they deliver beautiful results. Most importantly, we have never felt Roy's attention waver due to the size of our jobs. From the little bathroom remodel to the full home excursion, he has made sure we are taken care of. Cheers to the New Creation team!

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I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.

Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.

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Kitchen is now a piece of artwork! – We had an awesome experience with Roy and his team re-doing our kitchen. We had been wanting to install granite for sometime, but didn't find the right company until we met Roy at New Creations. We had talked to other companies before, but no one did complete projects so inclusive as Roy undertakes. He was very personable and came over several times to measure, re-measure, and explain the process. His expertise covers many areas and he helped us greatly in choosing the granite/backspash and consulting of the design of it. We got so excited about the unfolding of it all, and had so much fun doing it, that we kept expanding the project. Roy just kept up with the expanding plan and offered his assistance each step of the way. His prices are very fair and at the end of it all, our kitchen is now a piece of artwork. During the week of installation, Roy and his team were terrific, professional, exceptionally skilled craftsman, and each one cared very much about all the details. We would highly recommend them anytime and would use them again for any future remodels!

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Best Kitchen/Bath Remodel in Austin – No need to look any further.

We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.

We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.

At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.

Attention is given to every detail of the project.

One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.

We would certainly hire them again and probably will for some other remodeling projects we have planned.

Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.

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Roy Faust and his team at New Creations have excelled in delivering outstanding results in quality, project management, and customer satisfaction through three significant home renovation projects. I am a very particular and detail oriented customer who has approached each project with a definite and unique vision that represents my home and me. Roy and the team respected my input and helped refine the project to make my vision a reality. I feel fortunate to have found New Creations for my renovations: they employ a great team of subcontractors, suppliers, artisans, and specialists (including furniture builders and suppliers who deal with out of the ordinary materials and finishes), which, along with a combination of design and technical knowledge, ensures that my vision can be brought to life.

Roy and the team treated me as a participant in the projects; they listened to my concerns and included me in all aspects of the planning. I felt that they approached my renovations as partners, not just as doing a job; they were as invested in a successful outcome as I was. In any renovation project unforeseen issues occur. When problems did arise Roy and the team provided creative solutions, drawing on their design and technical expertise to maintain the integrity of the project. In lesser hands, the design quality would have been compromised.

New Creations manages projects effectively, maximizing the use of materials, time, and labor to ensure the minimum level of disruption possible during a large renovation. They stand behind their work, are reliable, professional, and honest. I highly value the true team performance from the New Creations crew with respect to coordination, expertise, and process. I am in the process of designing future projects and can’t imagine trusting any one else to deliver the unique designs, reflecting who I am, other than Roy and the New Creations team. Would I recommend New Creations? Yes, with no reservations!

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Love My New Kitchen! – I love my kitchen! Roy and New Creations remodeled our kitchen last spring. Even though it has been several months, I still find myself just staring at it in awe.

Working with New Creations was such an easy process. I have heard countless horror stories about remodel nightmares, and this was nothing like that. Everyone was professional and pleasant to have in our home. Roy was wonderfully honest with us as we went through the design process and I always felt like he had our best interest in mind. I would recommend New Creations whole heatedly and am looking forward to working with them on our master bath someday soon.

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We hired New Creations to do a complete remodel on our 5000 sq. ft. home in Austin, Texas. We were very pleased with the results of our new home. The remodel consisted of everything from painting walls to taking the kitchen down to the studs and rebuilding it. Roy and his staff were very professional at all times. They worked with us and we never felt pressure of any kind to do something that we weren't 100% agreed upon. They kept us informed at all times of the process of the remodel. We all worked together and as a result we have a beautiful home.
Roy has also continued to stay in touch with us and recently called to see if we would like our countertops resealed and anything else we needed. This follow up was after almost three years from our remodel job. We were very impressed with New Creations not only for their design work, the quality of people they employed and the follow up given three years later. I highly recommend New Creations based on the job that was done for us.

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facelift for my old kitchen – I would recommend New Creations to anyone looking to understand all the options when facing a kitchen remodel. The design center was unique in that Roy could create a mock up with the finishes I had chosen- this was great for a person who debates endlessly between options and is not entirely confident in her ability to picture the finished product from a sample tile. New Creations really seperated themselves from other contractors I have used while remodeling with their superb degree of creativity, communication, and customer service. Our old kitchen looks better than I had dreamed at almost half of the quote I had recieved from a nationwide company. Thanks to Roy, Troy and the guys who have worked so hard to do the job they promised!

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High-end kitchen with reasonable price! – When I started out my kitchen venture, I was skeptical about doing business with contractors. I've heard numerous nightmares about the outcome of the kitchen, let alone its financial impact that causes to a family. As a REALTOR, I know the importance of the kitchen for resale purposes, specifically, if the outcome was not favorable to prospective buyers. Hence, I vigorously did my due diligence by taking quotes, monitoring contractor's response, conducting reference check, et al. I am very pleased and satisfied with making the right choice by hiring Roy and his crew. Roy provided his expert opinion, provided guidance, and communicated with me throughout the entire process. Importantly, he stayed within the allotted timeframe. Roy, thank you for adhering to those dates! Needless to say, I continue to recommend New Creations to my friends and family. So, if you want excellent customer service, quality service, high-end look and not break the bank, hire New Creations! You won?t regret it!

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Love my kitchen – I used New Creations to remodel my kitchen with new granite, back-splash, sink and new hardware for my cabinets. I was very satisfied with the whole process. Roy Faust of New Creations had an estimate for me the same day along with lots of information and ideas. It took 1 to 2 weeks to receive other estimates from other companies. The staff is very professional and easy to work with, they completed the job on time and I did not experience any problems. I also received a call from Leah from New Creations every afternoon to follow up on the days work. So I never had to track anyone down. I would recommend New Creations to anyone thinking of remodeling their kitchen

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We Highly Recommend New Creations – Roy Faust and the team at New Creations exhibit a rare combination of creativity, technical prowess, honesty, and dedication that is oh so rare. From the initial meeting with Roy, where he easily understood our thoughts and goals for our new kitchen, to the design process, where those ideas were improved, through construction, where the ideas were implemented with precision, New Creations' expertise and abilities were evident.

New Creations employees and all subcontractors are skilled artisans who take great pride in their work and who are enjoyable people to be around. In addition to their quality work they take great care in minimizing the impact that a remodeling project has on your home and home life.

Roy has created a design center, which, in conjunction with his expertise in creating a kitchen that is both pleasing to the eye and functional, allowed our new kitchen to come to life in a way that typical samples cannot provide. The ability to see cabinet/counter/hardware/lighting combinations in a large scale setting inspired confidence in our decisions.

As mentioned above, everyone associated with the project exhibited great honesty, and a commitment to quickly resolving any issues that arose during the project.

We enjoy our new kitchen every day, and thank Roy, Troy, Mike, Trevor, Greg, Juan, Apollo, Summit Stone, and everyone else for creating it.

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