125 Five-Star Customer Reviews

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My wife and I have been very pleased to have worked with New Creations on a significant remodeling project on our planned retirement home and would recommend Roy and his associated personnel to anyone. We decided to tackle not only the remodel of a large kitchen, but also 3 full baths as well as a den and a utility room all at the same time. The scope was large and design details could have been lost, but a focused approach by New Creation's designer Erin on each aspect of the remodel kept us on track and delivered on some great ideas.
New Creations made effective use of electronic communications which allowed for easy transmittal of concepts that were able to be discussed and integrated into design iterations. Later on during the build the online scheduling program as well as emails kept us abreast of work progress and made communicating simple.
The demolition started as planned, work progressed in a timely manner and the project was completed on budget. The subcontractors Roy utilizes have been with him for awhile and are excellent. They all paid attention to details, delivered a high quality of workmanship, kept the work place clean and were very pleasant to work with. All in all, our experience with New Creations and Roy's team was very positive, we enjoyed the process and highly recommend him. M&J Long

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Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.

We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.

New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”

New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.

From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.

In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.

He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.

A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.

An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.

That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.

We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.

New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.

The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.

We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!

However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.

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Outstanding service and product and excellent follow through – The team at NC - Roy, Troy and Apollo - were outstanding from start to finish on our total kitchen redo. We started with an initial free consultation with Roy where we exchanged ideas of what we wanted and heard from Roy what the latest in kitchen design trends are. From initial concept, we quickly settled in what was possible given our kitchen configuration and budget. The NC design studio allows the viewing of various types of custom cabinets, granite and tile backsplash, which made the selection of materials seamless. We were given several hours of consult time with a designer at the studio that helped coordinate colors and textures and led to a beautiful, custom backsplash design. Within two weeks the remodeling started and was tracked with the NC project-specific schedule. Not only did this schedule specifically indicate what would be happening in all six phases of the project, but also described the decisions that were needed along the way in terms of product selection, where we needed to go and who we needed to talk to. The NC team provided coordination with the vendors and installers so that we only had to deal with them. At each step of the way, our project manager, Troy, was on site and ensured that the remodeling and installation was expertly performed. Apollo expertly installed the custom tile backsplash, which was somewhat complicated in pattern in design. In every construction project there are problems that arise and what I especially liked about NC was how they tackled the problems quickly and head on, even when it meant extra costs that they had to absorbed to resolve the issue. This is unheard of in this day and age in construction. Our kitchen remodel was not only stunning to look at, but represented a pleasant experience despite the obvious disruption to normal household life during the project. We would highly recommend NC to anyone who wants an outstanding kitchen remodel at a fair price.

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Kitchen - Beautiful and Functional! – I Love My Kitchen!

We met Roy and some of his team members at the last home and garden show in August and decided to let him come over and provide us some ideas as to what we could do with our kitchen. We purchased our 17-year old home in 2008 and knew at that time that it needed renovating. The cabinets were ‘golden oak’, 30 inches tall with white laminate counter top covering every available spot. Additionally, the original appliances were still in use!

Roy was much attuned to our schedule and made several evening appointments to meet with us. His suggestions of installing under-counter lights and ceiling can lights (to replace the three fluorescent fixtures – which for some odd reason, I really wanted to keep…), were initially met with resistance, but we folded…

After meeting with Julia and Roy at the design center, we decided on a red mahogany finish over knotty alder cabinets. Julia creatively designed a ‘furniture’ piece of cabinetry and enlarged the island to accompany the shape of the kitchen. I provided design specifications of the appliances I selected to Greg and his team perfectly sized all areas to fit like a glove. Larry, the plumber, and James, the electrician were pleasant and very professional. Trevor, Josh and Troy were always on top of the schedule.

From the time we met with Roy and Julia at the design center, the cabinets and appliances were ripped out and new cabinets and counters were installed, to the final touchups, we were looking at approximately 2 ½ months. This was primarily due to the glass I selected which turned out to not be available locally and had to be special ordered.

The professionalism, courteousness and sensitivity to customer needs of the New Creations team are second to none. We highly recommend them to anyone looking for a remodeling effort.

P.S. The can lights we were so hesitant to have installed – we wouldn’t have them any other way!

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Best Contractor Experience Ever! – Our kitchen was every bit the quintessential galley model from the 1980s—skinny, appliance doors bumping cabinet doors, and finished with wood laminate running across the countertops, backsplash, and even surrounding the yellow-plastic-encased fluorescent light fixture. The builder even added a wall to divide it from the living and formal dining area, complete with a tiny square window so the tired cook would watch the 5 o’clock news while she heated up TV dinners in her faux wood prison. Obviously, I had major issues with my kitchen.

My husband and I overhauled our house, and no matter what we did, we were stumped when it came to the kitchen. We had a few ideas, none of them terribly concrete—but that didn’t stop us from interviewing a string of contractors who were clearly frustrated with our lack of vision. That was where Roy and his team shined from the beginning—our openness didn’t frustrate him, it got him excited. He worked with us for over a month, taking our vague clues (i.e.”You see the shelf in the background of this ad? Those could be cool!”) and transforming them into something his team could create. He gave us the same attention as the higher end design build firms, and when the sketches were complete, the pricing didn’t make us swoon. Hooray!

After all was said and done, we knocked down a wall, covered the remaining space in creamy penny round tile, installed brand new cabinetry and shelving in sumptuous cherry and walnut stain, and tied it all together with some of the best lighting work I’ve ever seen. This isn’t to say we didn’t encounter issues---all renovation projects of this magnitude will. And here is my favorite thing by far about New Creations: They did us right in every possible way. They were accountable, ethical, fair, and NICE. I have had good and bad contractor experiences, and even with the good ones, I’m not sure I could say that so unabashedly. I am obsessed with my new kitchen—If you want to message me, I’m happy to talk to you in more detail about Roy and his colleagues.

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This review marks our third successful engagement with Roy and the New Creations team. The first was a stunning remodel of a galley into an open, airy European-style kitchen with wide open shelves featuring floating cabinets with attractive under-cabinet lighting. Our second was a remodel of a beige and forest green lavatory with peeling-linoleum-filled bathroom into a crisp, airy bathroom featuring hexagonal tiles that popped with dark grout and thoughtfully reworked pluming with chrome fixtures.

Our most recent engagement was a large project in our newly purchased home. It involved new floors, resurfaced ceilings, wall to wall paint, and a completely resurrected kitchen space. I've always admired how clean and unimposing Roy's team can be while knocking down walls and tearing out wires and pipes. One of Roy's most exciting additions is Erin Rooney, who provides thoughtful advice and sketches while sweeping the clients around town and offering her input on a dizzying array of building materials, hardware, and glass. You really feel taken care of on the New Creations team--they have a gift for taking your vision in the form of magazine clippings, your favorite photos on Houzz, and vague descriptions (think, "modern but traditional," "light and open but private," etc. I think I would have slapped myself if I were them) and turning them into coherent, thoughtful design.

We are in love with our new home and that is largely attributable to Roy and his team. I appreciate the consistency with which they deliver beautiful results. Most importantly, we have never felt Roy's attention waver due to the size of our jobs. From the little bathroom remodel to the full home excursion, he has made sure we are taken care of. Cheers to the New Creation team!

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We love our new kitchen! – A good contractor is an expert at "hand-holding", and Roy and Troy and crew took care of us every step of the way. My husband and I knew that a kitchen remodel would take a good while to finish, and that the mess it created would be stressful, but Roy and his staff were so good at letting us know what we could expect on a day to day basis.

All of the workers were very pleasant to be around. My husband and I both work out of our home, so we got to know most of the workers pretty well. They were very patient about answering any and all questions we might have, and always did an excellent job cleaning up at the end of every day.

Our kitchen is absolutely gorgeous. We never imagined that the transformation would turn out as well as it did. I never get tired of cleaning it...seriously!!! We highly recommend hiring New Creations to do your next kitchen/bathroom remodel. They will go out of their way to make sure that you are a very satisfied customer!

-Laura and Mark Keedy

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We had a great experience with Roy Faust, Troy and everyone at New Creations. They are professional, communicate extremely well and do fantastic work.

We totally remodeled our kitchen and breakfast area and could not be happier with the outcome. We plan to do a complete bath and closet remodel later in the year and will definitely use Roy and his crew again.

They listened to everything we wanted to do. Made very useful suggestions/improvements to our designs. Drew up a very complete budget and plan for the remodel and walked us through all the steps ahead of time. We really are very happy with the method, quality, quickness and professionalism of everyone they brought in.

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We hired New Creations to remodel our kitchen. They came recommended by friends here in Jester Estates and we loved their kitchen. Roy was very accommodating of our schedule and could meet with us in the evening which was a huge plus. This was our first remodeling project and Roy and Troy made it stress free for us. The project was completed on time and on budget with no change orders - that's good planning. Their team of cabinet makers, painters, appliance, tile and granite professionals were all a pleasure to work with. They worked hard to keep our house clean during construction and the workmanship was very high quality. I did use a designer, Kimball Bonamici, to help with a few elements and that worked out well. We love our new kitchen and highly recommend New Creations.

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Awesome Experience with Bathroom Remodel – After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy Faust and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting….so many decisions for us, but they delivered exactly what we asked for.

We couldn’t be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way.

We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations…we would do it all again!

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Kitchen Remodeling - Let Roy lead the way to success! – I first heard about New Creations at a local home show in Austin, Texas. I was a little hesitant about using a contractor that I found in this manner, however decided to give him a chance since our experience with other contractors had not produced any promising results. When Roy Faust came to our house for the first time I was immediately impressed by his professionalism, unique ideas and enthusiasm. By the time he left, I was convinced he was the perfect guy for the job, however his positive referrals sealed the deal.

Throughout the project he lived up to my complete expectations:
- Roy was easy to access
- Always willing to come on site at a moment?s notice
- Flexible and open to changes throughout all stages of the project
- Came up with fresh ideas with an eye for detail
- Managed his crew and made sure they produced quality results
- Most importantly, finished the project on-time.

For anyone that is ready to take on the challenge of kitchen remodeling, I highly recommend Roy Faust to lead the way. You won?t be disappointed.

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New Creations did an incredible job of transforming my newly purchased house into a beautiful home. Roy was both a good listener and creative in guiding me me through the design process for the Master Bath and Kitchen. Troy was exceptional in guiding the superb workmen through their daily tasks. When I became exasperated at the mid point with the house full of dust, Troy provided professional cleaners to clean every detail of the house. Apollo, the tile person, was amazing. I was truly impressed with the quality of the entire team. And much to my friends' disbelief, the project was finished at cost and just one week beyond the estimated completion date. I can not recommend New Creations highly enough. Susan O'Dell

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The house we always wanted! – It is never easy to undertake a remodeling project. Instead of doing just our kitchen, we opted to remodel our entire downstairs which included our kitchen, dining room, living room, master bedroom and bathroom. We essentially packed up our belongings and moved upstairs for 4 months. But what an amazing investment it was. We are now the envy of all of our friends and neighbors. New Creations did a fantastic job with our remodel. They were quick to adjust to our last minute requests and slight design adjustments and the completed project/ workmanship was just fantastic. Our custom cabinets in the kitchen/bathroom in particular are absolutely gorgeous. We were pleased with the end result but also experienced excellent customer service from Roy and Troy throughout the project. We are very happy customers and now look forward to taking on our upstairs in the near future!

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Best Kitchen/Bath Remodel in Austin – No need to look any further.

We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.

We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.

At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.

Attention is given to every detail of the project.

One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.

We would certainly hire them again and probably will for some other remodeling projects we have planned.

Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.

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As I was looking for my next new home, I fell in love with a home that had a kitchen remodeled by New Creations. It was amazing with exceptional design in which you could tell had been professionally executed. In our search for a new home, we ended up buying a house that was going to need to be renovated and immediately I called Roy. I told him I had seen his work first hand and wanted him to renovate our kitchen! Roy agreed to work with us although our situation would be unique in that not only was the kitchen being renovated, but the entire house was under construction. Roy and his entire team far exceeded our hopes for a dream kitchen! In working with different construction teams for the last 4 months, I can say that without a doubt New Creations stands out for their ability to communicate, execute, and make you feel like you are their only client! Roy and Troy were always available when we had any questions or concerns and that is invaluable when it comes to designing your dream home! Apollo, who did the tile work and punch list went above and beyond his role as well. Everyone on his team was professional, friendly, polite, and worked as though it was more than just a job for them. They all take pride in their work and it shows! I would not hesitate to recommend New Creations to anyone!

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Great work – The work was done on time and in a very professional manner. We only needed a counter top and the workmen were very careful not to damage our existing cabinets.

We were given a schedule when the counter top would be installed, when the tile contractor would be there and when the plumber would install the new sink plumbing. Every process was started on time and completed on time.

Ever member of the work crew were very respectful of our home and did there best to keep it clean of outside dirt.

I do highly recommend New Creations Custom Kitchens and Bath Remodeling to every one that is looking to redo their home.

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Highly Impressive! – We are so happy to have used New Creations for our kitchen remodel. From our first meeting with Roy, we could tell he was very concerned with customer satisfaction. We found this to be true throughout the entire process. We knew that if Roy said it would happen, he meant it. All of the workers in our home were helpful, respectful, and trustworthy. If you want a quality remodel, New Creations is hands down the best!

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I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!

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My New Kitchen is Awesome – We contracted with New Creations to completely redo our kitchen. We moved a wall and took out the old cabinets and installed incredibly beautiful new ones. It was like working with a blank slate and I guess it was since it was all white sheet rock.

Julia Laughlin, the designer that used to be with New Creations walked us through the entire process. She helped us find the tile and sea glass for the back splash, the beautiful green granite for the center island and overall held our hands and kept us from making design mistakes. She has an amazing eye and we thank here for the incredible design.

The electrical work done by Cox Electric was stellar and the plumbing done by Blue Dog Plumbing was equally as good. We also had a project manager, Joshua, who paid attention to every detail and was here everyday do make sure everything was done to specs. Troy works in the office and is basically the person who gets everything ordered and delivered and schedules the subs.He is amazingly thorough and organized and really is the glue behind the company.

I must say that I was most impressed by Greg Olsen of OG Cabinets. It is hard to believe that a flat CAD drawing can turn into something so beautiful. The cabinets are beyond my wildest expectation and Greg was a joy to work with.

The work was done and usable after about 8 weeks which is the time frame we were given. We had several items on the punch list which dragged on for a few more weeks, but weren't keeping us from moving things back in.

Even though redoing a kitchen is a huge undertaking, we enjoyed most every minute of the process because the subs and Joshua and Troy are such good people to work with.

If there is one negative, it is that the contract specifies certain items and it was very hard to know what those items were since we are not builders. Because of that, we had several change orders and extra charges that could have been avoided. On the other hand, Roy was very fair in letting us change the cabinets to the ones we got because we did not understand what the contract specified.

All in all I would certainly recommend New Creations and tell anyone I know to just come look at my kitchen as proof.

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Awesome Bathroom Remodeling Job – We selected New Creations to completely remodel our guest bathroom and they did a fantastic job. The project involved a complete demolition of the bathroom down to the studs and slab, replacement of sheetrock and ceiling, installing a new larger bathtub and shower, moving of the tub and toiler drains (involving jackhammering new holes in the slab, installing Travertine tile on the floor and in the tub and shower area, installing a new toilet, installing a Silestone countertop, new sink and sink hardware, installing a new can light and over the sink light, "un-popcorning" the ceiling, and painting. Throughout the process, New Creations kept us constantly updated on the schedule and progress with their online Bootcamp project system, they were extremely courteous and sensitive to all our needs and concerns, they kept the areas of the house adjacent to the work area immaculately, and they were fanatical about making sure that everything was done to perfection. The cost was reasonable and came in exactly as quoted. Finally, you simply won't find a nicer group of people to work with - Roy and Jeremy (the project manager) are two of the most genuinely decent people we have had the privilege to work with.

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