125 Five-Star Customer Reviews

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Well Handled BIG remodeling project. You want these guys. – We hired Roy and his team to handle a remodel of a 30+ year old kitchen, living room , entry way,bath and dining room along with tiling from back to front. Our project was a big one, and comprehensive. We had his crew install multiple windows, electrical, countertop, custom cabinetry, and an original cabinet piece along with raising ceiling, moving ducts, and installing new lighting. They also tiled about 1000 square feet.

From the onset, Roy and Troy and their staff were on a set schedule. We received weekly and at times daily progress updates which helped us know what to expect next. We are a big family with a dog and it was necessary for the timing to be right so that all parties knew what to expect. The company's strict adherence to their plans and informing us of any changes and modifying the schedule allowed us to all go along together. The subs that he used were appropriate, respectful, and consistent in keeping with Roy's overall plan, and you could tell that they had been both well informed of expectations, as well as trained on a consistent level of customer service that the company intended to provide. Any concerns that we had were addressed quickly. Any issues or conflicts that arose were dealt with directly, without excuses. The team's handling of the project top to bottom left little to be desired, and at the end of it all, even though we did this project during the hottest part of the
summer, I would have done it again. At all times we felt that there was an available person to handle a concern or arrive at a resolution. They take their work very personally, and it showed in our satisfaction and in the end product. I highly endorse Roy, Troy and their team for this type of work, and will add that they are pleasant and professional to deal with as well.

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Excellent experience with Roy and Troy as we did our first ever complete kitchen renovation. Very well organized process for seeing us from start to finish with the project. Very experienced team that handled everything, even small hiccups, with professionalism and a focus on getting things done the right way. Always available to discuss alternatives in the structural design and help to come up with the best solution. Very flexible in accepting our interior design choices as we consulted with our own interior designer. Very happy with the results - a larger, beautiful, and very functional kitchen!

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JimBrownAustinView Original Review

My kitchen....finally the way I always wanted it to be – I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them.

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Kitchen Remodeling - Let Roy lead the way to success! – I first heard about New Creations at a local home show in Austin, Texas. I was a little hesitant about using a contractor that I found in this manner, however decided to give him a chance since our experience with other contractors had not produced any promising results. When Roy Faust came to our house for the first time I was immediately impressed by his professionalism, unique ideas and enthusiasm. By the time he left, I was convinced he was the perfect guy for the job, however his positive referrals sealed the deal.

Throughout the project he lived up to my complete expectations:
- Roy was easy to access
- Always willing to come on site at a moment?s notice
- Flexible and open to changes throughout all stages of the project
- Came up with fresh ideas with an eye for detail
- Managed his crew and made sure they produced quality results
- Most importantly, finished the project on-time.

For anyone that is ready to take on the challenge of kitchen remodeling, I highly recommend Roy Faust to lead the way. You won?t be disappointed.

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Amazing New Kitchen – After 8 years in our home, we decided to update our kitchen. We researched and contacted several companies who did kitchen remodels. Roy at New Creations was the first (and one of the only) to respond to our queries.

Roy and his band of contractors helped us with the new kitchen design. Alina helped with paint colors, cabinet colors and getting us appointments with various vendors. Roy's cabinet maker was phenomenal. Our new woodwork is truly beautiful. His tile crew were always prompt and did an amazing job with the new travertine. Both his plumber and electrician were always on hand to answer questions and solve construction issues.

Working with Jeremy, our site manager, was fantastic! He was ALWAYS available by phone and email. (And, yes, we had him on speed dial!)

Living through a kitchen remodel isn't ever fun, but Roy and his team at New Creations made it bearable. We are so glad we hired them. Our kitchen is beautiful!!

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This was my first time to remodel anything. I heard all the horror stories, and entered into the process with trepidation. Roy, Erin and the New Creations team made everything so easy that I really am left wondering what is so bad about remodeling. My new kitchen is absolutely gorgeous. The process was, dare I say...fun?! Most importantly, Roy and the team were on time, on budget and did exactly what they said they would do: deliver a high quality job. I am happy with every detail. Thanks, Roy!

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A very talented, courteous and professional team! – I loved everything about my new home except for the tiny, dark, unattractive bathrooms. I contacted New Creations based on recommendations from two of my neighbors, and I couldn't be happier with the results! This was my first experience with a remodel and I really didn't know what to expect. Roy's and his sub-contractors worked with me every step of the way. They encouraged me to play a big part in the design process, and this hands-on involvement was an exciting and fulfilling experience. They really made me feel like I was part of the team, all the while helping me make smart decisions based on their prior experiences. In the end, their expert advice proved invaluable. Virtually every decision we made turned out to be the right choice. Prior to the remodel, my master bathroom was a depressingly dismal place. Now it's a joy just to be in this room. We knocked out an unnecessary dividing wall and removed the outdated tub and fixtures, then installed custom cabinets, new floor tiles, expertly textured walls, a beautiful new countertop with a vessel sink and a gorgeous, modern glass walled shower. In our guest bathroom we added new cabinet and drawer faces, countertop with vessel sink and new floor tiles, and finished it off with retextured walls and fresh paint throughout. To top it off, we added solar tubes to both bathrooms, making them so much brighter and more inviting. I'm very proud of my remodeled guest bathroom, but my master bath is simply a joy! It's my own little oasis/spa. A big thanks to Roy and his team for all their hard work. I recommend them whole-heartedly!

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Awesome Bathroom Remodeling Job – We selected New Creations to completely remodel our guest bathroom and they did a fantastic job. The project involved a complete demolition of the bathroom down to the studs and slab, replacement of sheetrock and ceiling, installing a new larger bathtub and shower, moving of the tub and toiler drains (involving jackhammering new holes in the slab, installing Travertine tile on the floor and in the tub and shower area, installing a new toilet, installing a Silestone countertop, new sink and sink hardware, installing a new can light and over the sink light, "un-popcorning" the ceiling, and painting. Throughout the process, New Creations kept us constantly updated on the schedule and progress with their online Bootcamp project system, they were extremely courteous and sensitive to all our needs and concerns, they kept the areas of the house adjacent to the work area immaculately, and they were fanatical about making sure that everything was done to perfection. The cost was reasonable and came in exactly as quoted. Finally, you simply won't find a nicer group of people to work with - Roy and Jeremy (the project manager) are two of the most genuinely decent people we have had the privilege to work with.

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Well Handled BIG remodeling project. You want these guys. – We hired Roy and his team to handle a remodel of a 30+ year old kitchen, living room , entry way,bath and dining room along with tiling from back to front. Our project was a big one, and comprehensive. We had his crew install multiple windows, electrical, countertop, custom cabinetry, and an original cabinet piece along with raising ceiling, moving ducts, and installing new lighting. They also tiled about 1000 square feet.

From the onset, Roy and Troy and their staff were on a set schedule. We received weekly and at times daily progress updates which helped us know what to expect next. We are a big family with a dog and it was necessary for the timing to be right so that all parties knew what to expect. The company's strict adherence to their plans and informing us of any changes and modifying the schedule allowed us to all go along together. The subs that he used were appropriate, respectful, and consistent in keeping with Roy's overall plan, and you could tell that they had been both well informed of expectations, as well as trained on a consistent level of customer service that the company intended to provide. Any concerns that we had were addressed quickly. Any issues or conflicts that arose were dealt with directly, without excuses. The team's handling of the project top to bottom left little to be desired, and at the end of it all, even though we did this project during the hottest part of the summer, I would have done it again. At all times we felt that there was an available person to handle a concern or arrive at a resolution. They take their work very personally, and it showed in our satisfaction and in the end product. I highly endorse Roy, Troy and their team for this type of work, and will add that they are pleasant and professional to deal with as well.

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Love My New Kitchen! – I love my kitchen! Roy and New Creations remodeled our kitchen last spring. Even though it has been several months, I still find myself just staring at it in awe.

Working with New Creations was such an easy process. I have heard countless horror stories about remodel nightmares, and this was nothing like that. Everyone was professional and pleasant to have in our home. Roy was wonderfully honest with us as we went through the design process and I always felt like he had our best interest in mind. I would recommend New Creations whole heatedly and am looking forward to working with them on our master bath someday soon.

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We recently completed a kitchen/first floor remodel. After talking to several companies we decided to go with New Creations and we are so thankful we made that decision. From the very beginning we clicked with the people at New Creations. Roy, Jeremy and Troy were nothing short of wonderful. They listened to what we wanted, made suggestions and offered alternatives to improve what we were trying to achieve and went out of their way to make sure we would be happy with the finished product when we were having a hard time making
some crucial decisions. We wanted a kitchen that was functional and that was unique, not a carbon copy of a similar floor plan. We are really pleased with the end result. Honesty is a big thing for me when dealing with anyone. These guys and the crews they used were really up front. There were no surprises and no hidden costs. For the most part, time lines were met and the craftsmanship is excellent. The New Creation staff is young,
energetic and out of the box thinkers. Most importantly they are honest and know what they are doing. Without a single reservation, I would recommend this company to anyone who is thinking of making home improvements.

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New Creations Custom Kitchen Remodeling – The recent remodel of our kitchen was a refreshing experience. Roy Faust and his team are extremely talented and knowledgeable in their fields. Roy or his associate Luis communicated with us every step of the way, and even stopped by during construction phases. All of the men that were in our home were nothing but extremely respectful to myself (and all my questions, ) my two small children (who sat and watched the entire process,) and to my home. After the work was done, there were a few small tweaks that needed to be made. Although my husband and I had been completely impressed by the work ethic to that point, we were blown away that final payment would not be accepted until the kitchen was 100% finished, to our satisfaction. We love our kitchen, and will recommend New Creations to anyone who is interested in a kitchen remodel.

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Great Service, Great Attitude – We used New Creations (Roy and team) to re-design and re-do our kitchen and breakfast area - we love the new look and the quality of the workmanship.

The team did everything well but really excel in the following areas (much better than I have previously experienced):

1) Customer Service. Roy is a fanatic about giving the customer what they want. If something is not just so, Roy will take care of it.

2) Project Management & Great Execution. It is clear that they are on top of the game. They communicate well via phone, in person, and email; but more importantly they drive themselves and their team proactively. They completely my kitchen re-model (complete demolition down to the studs to new beautiful kitchen in 8 weeks and 2 days.)

3) Great design ideas. Roy and team gave us some really great ideas about how to re-layout our kitchen (really creative). They make great suggestions but know how to do this while still leaving you in control of making it “your kitchen”.

4) High quality team. In particular, Roy’s sub-contractors for cabinets, electrical, and his catch all (jack-of-all trade) guy were world class. This is one of the key’s to me of New Creations and Roy’s success…..having great sub-contractors and then have a good working relationship with them .

5) Issue handling & resolution. Most remodels (I have done a few construction projects) will have a few issues come up. Roy’ team is excellent at addressing any issues that arise. Again, the customer service attitude is a keystone to Roy and he pushes it across to his sub-contractors – you can tell.

Overall, I think I am a pretty tough customer (son of a carpenter) and someone who likes things done “right”. Roy and team do it “right”!

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My kitchen is awesome! – It has been 3 years since my remodel and I am as happy with the work as I was the day it was complete. The crew was professional and curtious. When they worked, they did their best not to interupt our lives. Not to mention, the work was done quickly and the craftmanship was stellar.

Use New Creations to invest in your home. You will love them and your new space!

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I love my new "spa -like" bathroom! The New Creations team did a wonderful job. The workers were professional, courteous and trustworthy. The area was always left clean and they paid attention to every detail. The project ran according to schedule and it turned out even better than I had envisioned. I would definitely hire Roy, Troy, and the New Creations team again!

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We began our search for a firm to remodel our kitchen/guest bathroom in December 2011.  We first met with Roy Faust of New Creations in January 2012 and signed a contract with them in May 2012.  Work started on May 13 and we did a final walk through with Roy on July 3.  We are thrilled with the results and highly recommend New Creations.   Roy worked very closely with us to get the design right and invested a considerably amount of his time with us before we formally committed to the project.  Once we got started Troy managed the project and hit virtually project milestone as scheduled.  Troy was very easy to work with and was very responsive to any questions or concerns we raised throughout the project.   Roy and Troy make an excellent team.  Trust and integrity were very important to us in selecting a firm to work with.  New Creations exceeded our expectations and we genuinely liked working with them.  We would also be remiss in not thanking Apollo for his attention to detail and the quality of his work.  Also, James had many great ideas that we wouldn't have thought of as far as electrical and lighting.  Manuel, head of the painting crew, was very quick and professional, even when we changed paint colors on him.

Even after our final walk-through,  Roy, Troy, Apollo and crew have been great. A few touch ups needed to be done after they finished, and they never hesitated in getting someone out here.  We have been in our kitchen for a about 6 weeks now and love it.

New creations is great at communicating with the client. I think 80% of issues are solved with communication.  New Creations does that better than any other service company I have dealt with. They explain details, provide a compete estimate. and then communicate the schedule on line so you know who will be at the house and when they will install various items.  Everyone we dealt with were complete professionals, listened to what we wanted and worked hard to provide us a beautiful custom kitchen and bath.

We are very happy with the work provided and will likely use them again for a master bath remodel.

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Like a new house – We recently completed a kitchen/first floor remodel. After talking to several companies we decided to go with New Creations and we are so thankful we made that decision. From the very beginning we clicked with the people at New Creations. Roy, Jeremy and Troy were nothing short of wonderful. They listened to what we wanted, made suggestions and offered alternatives to improve what we were trying to achieve and went out of their way to make sure we would be happy with the finished product when we were having a hard time making some crucial decisions. We wanted a kitchen that was functional and that was unique, not a carbon copy of a similar floor plan. We are really pleased with the end result. Honesty is a big thing for me when dealing with anyone. These guys and the crews they used were really up front. There were no surprises and no hidden costs. For the most part, time lines were met and the craftsmanship is excellent. The New Creation staff is young, energetic and out of the box thinkers. Most importantly they are honest and know what they are doing. Without a single reservation, I would recommend this company to anyone who is thinking of making home improvements.

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Well run Kitchen Remodeling Project! – New Creations captured our kitchen remodeling business because they offered the whole package … from design inception through installation, with a key focus on customer satisfaction. Roy Faust, New Creations owner, lives and breathes his commitment to his customers, and it permeates throughout his team. We enjoyed being an integral part of the kitchen upgrade design process, making key selections of cabinet styles/wood/finish, backsplash tile, inserts, and hardware in the New Creations’ design center. One of the most rewarding parts of the design process was selecting the granite slabs at Pacific Shores and meeting with New Creations designer, Julia, and Summit Stoneworks manager, Sam, to jointly layout the pattern of the kitchen countertops on the actual granite slabs. Our New Creations project was managed with an online project scheduling tool that was very useful, and any detailed information requests were responded to promptly by phone and email.

As with many home construction projects, we had a couple of issues pop up. Roy and his team (with special note to his project manager, Troy) were professional and responsive. Issues were resolved in a timely fashion and the focus on making us happy with our project was always at the top of their list.

Also worthy of note, is that there were several subcontractors used on our project that were true artisans. We were particularly impressed with Summit Stoneworks, who effortlessly put final touches and edges on the granite during the install to make it fit perfectly. Additionally, Greg Olson and his team did a wonderful job of working with us to design, construct and install a beautiful, new family room media cabinet. Impressive workmanship!

There are always ways to improve a team, and in this case I would recommend having the project manager get involved earlier. It would be beneficial to have the project manager start engaging during the tail-end of the design process, so that there is no gap in the flow of information from the design process to the installation phase of the project. Additionally, we had a gap in our schedule between demolition of our kitchen to the start of the construction phase, so I would recommend “tightening up” the schedule to eliminate this inconvenience to the customer.

We are very happy with our beautifully remodeled kitchen, and would recommend New Creations to anyone interested in a well-run home remodeling project!

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We Highly Recommend New Creations – Roy Faust and the team at New Creations exhibit a rare combination of creativity, technical prowess, honesty, and dedication that is oh so rare. From the initial meeting with Roy, where he easily understood our thoughts and goals for our new kitchen, to the design process, where those ideas were improved, through construction, where the ideas were implemented with precision, New Creations' expertise and abilities were evident.

New Creations employees and all subcontractors are skilled artisans who take great pride in their work and who are enjoyable people to be around. In addition to their quality work they take great care in minimizing the impact that a remodeling project has on your home and home life.

Roy has created a design center, which, in conjunction with his expertise in creating a kitchen that is both pleasing to the eye and functional, allowed our new kitchen to come to life in a way that typical samples cannot provide. The ability to see cabinet/counter/hardware/lighting combinations in a large scale setting inspired confidence in our decisions.

As mentioned above, everyone associated with the project exhibited great honesty, and a commitment to quickly resolving any issues that arose during the project.

We enjoy our new kitchen every day, and thank Roy, Troy, Mike, Trevor, Greg, Juan, Apollo, Summit Stone, and everyone else for creating it.

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Kitchen - Beautiful and Functional! – I Love My Kitchen!

We met Roy and some of his team members at the last home and garden show in August and decided to let him come over and provide us some ideas as to what we could do with our kitchen. We purchased our 17-year old home in 2008 and knew at that time that it needed renovating. The cabinets were ‘golden oak’, 30 inches tall with white laminate counter top covering every available spot. Additionally, the original appliances were still in use!

Roy was much attuned to our schedule and made several evening appointments to meet with us. His suggestions of installing under-counter lights and ceiling can lights (to replace the three fluorescent fixtures – which for some odd reason, I really wanted to keep…), were initially met with resistance, but we folded…

After meeting with Julia and Roy at the design center, we decided on a red mahogany finish over knotty alder cabinets. Julia creatively designed a ‘furniture’ piece of cabinetry and enlarged the island to accompany the shape of the kitchen. I provided design specifications of the appliances I selected to Greg and his team perfectly sized all areas to fit like a glove. Larry, the plumber, and James, the electrician were pleasant and very professional. Trevor, Josh and Troy were always on top of the schedule.

From the time we met with Roy and Julia at the design center, the cabinets and appliances were ripped out and new cabinets and counters were installed, to the final touchups, we were looking at approximately 2 ½ months. This was primarily due to the glass I selected which turned out to not be available locally and had to be special ordered.

The professionalism, courteousness and sensitivity to customer needs of the New Creations team are second to none. We highly recommend them to anyone looking for a remodeling effort.

P.S. The can lights we were so hesitant to have installed – we wouldn’t have them any other way!

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