125 Five-Star Customer Reviews

See what our customers are saying about us on CitySearch, Houzz, Google, and other online platforms.

I love my new "spa -like" bathroom! The New Creations team did a wonderful job. The workers were professional, courteous and trustworthy. The area was always left clean and they paid attention to every detail. The project ran according to schedule and it turned out even better than I had envisioned. I would definitely hire Roy, Troy, and the New Creations team again!

Read More

We purchased a house built in the mid 70s that hadn't been touched since the mid 70s. We've spent the last four years fixing up almost every room in the house, and the kitchen was the last room we had left. While we were happy with the other rooms, we weren't excited about the contractors we had used to complete the jobs. Going into the kitchen remodel we were half expecting another average experience, but the final product is exactly what we wanted. We are very pleased with how our kitchen turned out. I love everything about it. The job was completed within the timeframe quoted and on budget. There were a few hiccups here and there, but they were all addressed and resolved timely and efficiently. All of the crew - Roy, Troy and Apollo are very friendly, responsive and responsible. I would recommend them to anybody looking to remodel their kitchen.

Read More

Kitchen is now a piece of artwork! – We had an awesome experience with Roy and his team re-doing our kitchen. We had been wanting to install granite for sometime, but didn't find the right company until we met Roy at New Creations. We had talked to other companies before, but no one did complete projects so inclusive as Roy undertakes. He was very personable and came over several times to measure, re-measure, and explain the process. His expertise covers many areas and he helped us greatly in choosing the granite/backspash and consulting of the design of it. We got so excited about the unfolding of it all, and had so much fun doing it, that we kept expanding the project. Roy just kept up with the expanding plan and offered his assistance each step of the way. His prices are very fair and at the end of it all, our kitchen is now a piece of artwork. During the week of installation, Roy and his team were terrific, professional, exceptionally skilled craftsman, and each one cared very much about all the details. We would highly recommend them anytime and would use them again for any future remodels!

Read More

Cabinet Refacing – I had a wonderful experience with all of the staff at New Creations. They did a expert job of refacing my kitchen and bathroom cabinets. The expertise of the installer was magnificent!!! I liked the way you were kept up to date on when what particular job would be performed and by whom. I would highly recommend the company and I do plan to use them when I redo my bathroom.

Read More

facelift for my old kitchen – I would recommend New Creations to anyone looking to understand all the options when facing a kitchen remodel. The design center was unique in that Roy could create a mock up with the finishes I had chosen- this was great for a person who debates endlessly between options and is not entirely confident in her ability to picture the finished product from a sample tile. New Creations really seperated themselves from other contractors I have used while remodeling with their superb degree of creativity, communication, and customer service. Our old kitchen looks better than I had dreamed at almost half of the quote I had recieved from a nationwide company. Thanks to Roy, Troy and the guys who have worked so hard to do the job they promised!

Read More
Michael SeariderView Original Review

We are EXTREMELY happy with the work done by New Creations on our kitchen. Our experience started with Design where Erin worked with us in every aspect of the design and never complained or rushed us when we changed our minds. She accompanied us on all of the supplier visits and was instrumental in us being so happy with the final results. She also staid engaged throughout the project. The Construction phase went just as well. The quality of the workmanship was top notch. No mater how much mess was made, they cleaned up the job site EVERY DAY. The team was always checking in to make sure we were happy with what we saw and it was obvious that they really cared about us, our kitchen and making sure we had a great experience. Roy send us an email with an progress update and next steps almost everyday, this in addition to maintaining a complete project list and calendar online that we could review and made our own comments. A couple of time we wanted to make changes in the design after the project was underway and while this is never optimum, Roy and his team went above and beyond to make sure that this process exceeded our expectations. The level of communication, customer focus and quality of the project were outstanding. If you want the best that Austin has to offer in custom Kitchens. I have NO hesitation in recommending New Creations.

Read More

New Creations.. Professional in all areas.. they ROCK – I had gotten several bids from other contractors. Roy's bid was quick and professional. He had no problem with giving me an itemized and detailed bid, based on my budget I gave him. Several other contractors just gave an overall price and what they would do for that price. They would/could not give a breakdown. One kept trying to get me to do more than my budget would allow.

Everyone was courteous that I worked with..from employees to contractors. I appreciated someone from New Creations checking on the work, as it went along, from deconstruction to the finished room. My job was not one of their largest, I'm sure, but was a big deal for me.

I was excited to come home every day and see what had been done that day. Their craftsmen clean up after themselves as they go along.

Even though I kept the same applicances ..my kitchen ROCKS . I have had so many compliments. I would not hesitate to recommend this company, their employees and their contractors.

Thank you Roy, Troy, Apollo, Juan, Joshua, Greg.

Once I figure out how to download my photo's from my camera.. I will post a before and after. 🙂

Read More

Love my kitchen – I used New Creations to remodel my kitchen with new granite, back-splash, sink and new hardware for my cabinets. I was very satisfied with the whole process. Roy Faust of New Creations had an estimate for me the same day along with lots of information and ideas. It took 1 to 2 weeks to receive other estimates from other companies. The staff is very professional and easy to work with, they completed the job on time and I did not experience any problems. I also received a call from Leah from New Creations every afternoon to follow up on the days work. So I never had to track anyone down. I would recommend New Creations to anyone thinking of remodeling their kitchen

Read More

This was my first time to remodel anything. I heard all the horror stories, and entered into the process with trepidation. Roy, Erin and the New Creations team made everything so easy that I really am left wondering what is so bad about remodeling. My new kitchen is absolutely gorgeous. The process was, dare I say...fun?! Most importantly, Roy and the team were on time, on budget and did exactly what they said they would do: deliver a high quality job. I am happy with every detail. Thanks, Roy!

Read More

I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.

Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.

Read More

Excellent work from a trustworthy company – I have delt with contractors before and don't always seem to get exactly what I want.

With Roy I not only recieved excellent service, he was prompt,courteous, professional and I got what I wanted. Roy has great vision and loves what he does. The whole crew at New Creations were great. Besides having a new kitchen, I feel like I have new friend.

I 100% Recommend New Creations

Read More

New Creations is the Complete Package – Remodeling our kitchen and powder room was a big decision and a big investment.

We chose New Creations because they were friendly, low-pressure, and responsive from the start. We had several meetings with Roy, met all the contractors, heard their ideas, received an estimate, visited the showroom, and visited a kitchen they renovated before we even signed any agreement with them!

It was intimidating to choose all the elements for our new kitchen, but New Creations made it easy. They didn’t have a designer at the time, but Roy shared his experience and knowledge of emerging trends in the industry. It was helpful to see working models in the showroom and have large samples (2’ x 2’) of cabinet types and paint colors available. Taking my chosen samples home with me to move around the space and see at different times of the day with the changing natural light made the selection easier. And later, after the cabinets and counters were installed, when I began to doubt my wall paint selection, Troy cheerfully delivered all the neutral samples that I requested (perhaps 20 or more?) to view again.

Throughout, Troy did a wonderful job of choreographing the different contractors and communicating with us. In addition to regular email updates, we were able to log-in to see what activities were scheduled and read the communication with the contractors. With 2 full-time work schedules, a toddler, and a dog to plan around, it was very important that we knew what to expect each day.

All the contractors were respectful of our home and seemed to understand that we were still living there from demolition to completion. They kept the mess contained and tidied up before leaving each day. They were also very collaborative. We met with each contractor at least twice during the planning stages and communicated several times while the project was in full-swing. They answered all our questions, put us at ease, offered suggestions, and were responsive to any concerns that we had. Winston, James, Larry, Lisa, and Manuel (and their crews) are all very professional and friendly. They seemed very knowledgeable in their areas and as concerned as we were to create a space that would meet our family’s needs.

Roy prepared us in advance to expect hiccups so we weren’t completely surprised when some did occur. What was reassuring, however, was that someone from the team always responded to our phone calls (even when they were later in the evening!), they offered professional solutions, and never appeared to be put-out.

New Creations was thorough and honest. In our final walk through with Roy, he pointed out small imperfections that we hadn’t noticed and he identified a feature which we had paid for, but hadn’t received. He made sure that this was remedied within the week. In the end, it was another example of their attention to detail and pride in their work.

At first, we were surprised by the estimated costs to remodel our kitchen. But 8 months later (9 weeks of construction) - after seeing the amount of coordination, the number of professional individual contributors, and the quality of the materials involved - we are delighted with the results and feel that it was well worth the investment.

To clarify: I hesitated to give a 5-star rating out of 5 since I don't believe anything is perfect. However, my experience was better than "very good." They exemplify customer service and I can confidently say to anyone who is looking for a complete kitchen remodeling company, "Run, don't walk to New Creations!"

Read More

Love my kitchen, loved my experience getting it – We recently finished our full kitchen remodel with New Creations. After viewing photos of the company’s work on their website, meeting with Roy, and visiting their showroom, I never doubted we would get a gorgeous kitchen. (And we did). What did surprise me was the exceptional degree of customer service, attention to detail, and true commitment to making the customer happy that we experienced, something that was demonstrated by every member of the New Creations team. These guys take pride in their craftsmanship and truly don’t rest until the customer is satisfied. Our concerns were their highest priorities.

I was also surprised by the efforts they took to make sure the remodel process was as painless as possible on my family – working quickly to allow us to have our functional kitchen back, blocking and ventilating the worksite to minimize dust in the rest of the house, cleaning up the jobsite each day, and even having a professional cleaning service come in at the end of the project. We not only have an incredible kitchen now that we love, we had a great experience in getting it. Who would have thought? I highly recommend these guys.

Read More

A little let down – When I first met with the people at this firm I was very excited and ultimately chose to move forward with them.

As the project progressed, I became discouraged with the crew and with the follow up.

The designer Julia was ok, and is really nice, but I found her to be a bit patronizing when communicating what she wanted there was also a lack of follow through.

Overall I am satisfied with the project, but I can't shake a feeling let down.

Read More

We Love Our Bathroom – Roy, the vibrant and energetic owner of New Creations, places customer satisfaction as the centerpiece of his business. His experience, enthusiasm and gift for envisioning the creative possibilities truly made me feel that my project was his most important one. His site manager, Troy, supervises all aspects of the project with a consistently careful eye and responsiveness to the client's input. The follow through was excellent and pride in execution was always evident. We are extremely delighted with our new bathroom, exactly what we had in mind.

Read More

We love our new kitchen! – A good contractor is an expert at "hand-holding", and Roy and Troy and crew took care of us every step of the way. My husband and I knew that a kitchen remodel would take a good while to finish, and that the mess it created would be stressful, but Roy and his staff were so good at letting us know what we could expect on a day to day basis.

All of the workers were very pleasant to be around. My husband and I both work out of our home, so we got to know most of the workers pretty well. They were very patient about answering any and all questions we might have, and always did an excellent job cleaning up at the end of every day.

Our kitchen is absolutely gorgeous. We never imagined that the transformation would turn out as well as it did. I never get tired of cleaning it...seriously!!! We highly recommend hiring New Creations to do your next kitchen/bathroom remodel. They will go out of their way to make sure that you are a very satisfied customer!

-Laura and Mark Keedy

Read More

Awesome results-Kitchen and Bathroom – New Creations is the company that will give you the quality results and the peace of mind that you will be taken care of. Roy and his team take pride in their work and the results are just beautiful. My 25 year old kitchen and bath make us feel like we are in a new home. We were able to expand our guest bathroom and add a window. The tile work is just wonderful to look at in the bath and the kitchen. Our kitchen cabinets are gorgeous and the layout of the kitchen design turned out better than I imagined, thanks to the New Creation team.

Read More
clarisseregueareView Original Review

After receiving countless compliments on our kitchen remodel, we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business. In recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my house is now one of the best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

Read More

Kitchen remodel went well beyond what we imagined! – My wife wanted new countertops in our 10 year old kitchen. After new wood flooring in the house this past summer I looked at doing this for her. Our kitchen was "standard, run-of-the-mill, no frills kitchen" with pickled, white-washed cabinets (no handles), linoleum floors, and as the owner Roy called it a "god awful" green backsplash with walls to match.

After meeting with Roy I opted to go with everything - cabinets, floors, lighting, fixtures, tile, backsplash. I'm not much of a designer - okay, not one at all. I met with Roy and his team at his design center and after about 90 min. or so came up with a unique flooring, backsplash design to match the granite countertops and cabinets I picked out.

Cut to about 2 months later (total time from intial contact to completion). OH MY GOSH!!! Like my headline says, this job went so above anything we had thought of. Not only was the end product absolutely fantastic but so was the entire process. Roy has assembled the finest work team you could ever hope to work with. Everyone, I mean everyone is absolutely professional/polite and 100% competent in their work. I dare to say you'll not find a better company to work with.

They started the job just before Christmas and hoped to have it finished prior to the holidays. Unfortunately, because of circumstances beyond their control (the tile supplier couldn't get my tile from overseas to Roy in time) this didn't happen. However, Roy and his team busted their rears to get us a functional kitchen for our holiday visitors. Also, because of the delay we were without our range microwave so they brought us a new loaner microwave to use - totally unexpected. On top of everything else, after the holidays the tile still wasn't in. Sensing my frustration (with the tile supplier NOT New Creations) Roy got our family a sizable gift certificate to our favorite restaurant. WOW! This company really steps up and delivers superb customer care.

The work was completed yesterday and I'm sitting here on my laptop today while my kitchen is detailed by the cleaning company New Creations sent over - just one more finishing touch!

If you've got your dream kitchen in mind then call New Creations. They'll deliver. If you're like me and haven't got a clue, call New Creations. They'll help you come up with a design you'll love.

Read More

I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!

Read More
1 2 3 8
SP1_3525