125 Five-Star Customer Reviews

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Roy and the New Creations team did a fantastic job on a complete bathroom remodel and I highly recommend New Creations for anyone considering a bathroom or kitchen remodel for their home. From the beginning to the end of the process, Roy and his team were very involved and attentive throughout. In the early stages of design, Roy helped me come up with the vision of what I wanted, and they quickly and efficiently created what I now consider the shining star of the house. The New Creations team was also very capable of pivoting quickly on particular items if I wanted a tweak or two along the way. Overall it was a great experience and came at a great price, and I plan on using New Creations for an upcoming kitchen remodel.

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Cabinet Refacing – I had a wonderful experience with all of the staff at New Creations. They did a expert job of refacing my kitchen and bathroom cabinets. The expertise of the installer was magnificent!!! I liked the way you were kept up to date on when what particular job would be performed and by whom. I would highly recommend the company and I do plan to use them when I redo my bathroom.

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Awesome Experience with Bathroom Remodel – After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy Faust and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting….so many decisions for us, but they delivered exactly what we asked for.

We couldn’t be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way.

We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations…we would do it all again!

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Love My New Kitchen! – I love my kitchen! Roy and New Creations remodeled our kitchen last spring. Even though it has been several months, I still find myself just staring at it in awe.

Working with New Creations was such an easy process. I have heard countless horror stories about remodel nightmares, and this was nothing like that. Everyone was professional and pleasant to have in our home. Roy was wonderfully honest with us as we went through the design process and I always felt like he had our best interest in mind. I would recommend New Creations whole heatedly and am looking forward to working with them on our master bath someday soon.

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A little let down – When I first met with the people at this firm I was very excited and ultimately chose to move forward with them.

As the project progressed, I became discouraged with the crew and with the follow up.

The designer Julia was ok, and is really nice, but I found her to be a bit patronizing when communicating what she wanted there was also a lack of follow through.

Overall I am satisfied with the project, but I can't shake a feeling let down.

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Roy and Troy of New Creations provided a total demo and remodel of our kitchen, including exterior wall work. We changed a door/bay window into a sliding door, took down upper cabinets to open the kitchen to the family room, and widened doorways. All new custom cherry cabinets and soapstone countertops. New electrical box in garage and outside, new lighting and electrical plugs/switches. New Creations was the general contractor and planned everything out and assisted with the general design and features.

The entire remodel took 8 weeks. During that time the space was always kept clean and tidy. The space they used in our garage for various items was always clean and well organized. Every subcontractor they brought in was professional, polite, punctual, and answered all my questions with a good attitude. They had all done work for New Creations before and knew their expectations for a clean and professional job. Troy was always checking the work and making sure things were done as close to perfect as possible. If something was off, he would have the contractor come back in and change/fix it until it was what we wanted. Those were all very minor issues. Apollo, their tile guy, is amazing and really takes pride in his work. The online scheduling software they use, BaseCamp, really helps you understand what's scheduled for each day, who will be there, what outstanding questions there were or materials left to be chosen. Nothing was ever forgotten or accidentally left off the list. Roy and Troy always responded to emails and calls promptly and always had a positive attitude. They let me see 2 jobs they had completed (and speak to the homeowners) and one job that was nearing completion. It really helped me feel confident and trust that they would do a great job with our kitchen - and they did! We love our kitchen!

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Great Service, Great Attitude – We used New Creations (Roy and team) to re-design and re-do our kitchen and breakfast area - we love the new look and the quality of the workmanship.

The team did everything well but really excel in the following areas (much better than I have previously experienced):

1) Customer Service. Roy is a fanatic about giving the customer what they want. If something is not just so, Roy will take care of it.

2) Project Management & Great Execution. It is clear that they are on top of the game. They communicate well via phone, in person, and email; but more importantly they drive themselves and their team proactively. They completely my kitchen re-model (complete demolition down to the studs to new beautiful kitchen in 8 weeks and 2 days.)

3) Great design ideas. Roy and team gave us some really great ideas about how to re-layout our kitchen (really creative). They make great suggestions but know how to do this while still leaving you in control of making it “your kitchen”.

4) High quality team. In particular, Roy’s sub-contractors for cabinets, electrical, and his catch all (jack-of-all trade) guy were world class. This is one of the key’s to me of New Creations and Roy’s success…..having great sub-contractors and then have a good working relationship with them .

5) Issue handling & resolution. Most remodels (I have done a few construction projects) will have a few issues come up. Roy’ team is excellent at addressing any issues that arise. Again, the customer service attitude is a keystone to Roy and he pushes it across to his sub-contractors – you can tell.

Overall, I think I am a pretty tough customer (son of a carpenter) and someone who likes things done “right”. Roy and team do it “right”!

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Donna Verhey StockView Original Review

We had Roy and his crew redo our uppers and reface our lowers along with installing a backsplash. His crew was never late, always courteous and clean, and they had excellent expertise in their job. The kitchen looks awesome and we couldn't be happier.

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clarisseregueareView Original Review

After receiving countless compliments on our kitchen remodel, we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business. In recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my house is now one of the best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

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Condo Remodel – Quality, Integrity and Trust define the New Creations Team.

Roy Faust, New Creations owner has compiled a team that is awesome. In my opinion a man’s character and integrity is reflected through the people that represent him and Roy has accomplished this.

Our New Creations project was managed by Troy Hester, Office Manager, who did a stellar job of keeping us apprised of the daily schedule with an online project scheduling tool that was beneficial in helping us to keep track of our project. Jeremy Vincik, Project Manager, is an amazing young man with excellent people skills and I can’t say enough about him, except that he was always personable and tuned to detail.

The project at our condo was a total kitchen and bath remodel, with granite countertops and new cabinets. Our condo does not look like the same place; it’s fabulous! Chris Holland with CF Stone Works did a great job with our granite and the craftsmanship on our cabinets is just amazing thanks to Winston Cave with Texas Unique Custom Cabinets. The cabinets are awesome.

Of course, the credit goes to Roy Faust for putting this entire project together. It all started at his design center and the end result is just amazing. It was most reassuring to know that the most important thing to Roy and his team throughout the project was that we were completely satisfied with the entire process. I would highly recommend Roy and the New Creations team!

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If I could award six stars, I would. New Creations remodeled our kitchen this spring and the entire experience was stress free due largely to the excellent customer service of Roy and Troy and the professionalism of their entire team. We needed someone who could take care of us turnkey and they did. Roy had good advice and tremendous patience with us as we tried to make the hundreds of decisions that come with planning a kitchen remodel. Troy as GC sought to spot and fix the slightest imperfections in the work before we could. He went above and beyond to address any concern we had. The quality of the workmanship, from custom cabinets, to painters and tile work, not to mention the other service professionals, was top notch. I highly recommend New Creations Kitchen and Bath of Austin.

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Roy Faust and New Creations remodeled my kitchen in 2008 and I am still happy with it! He is super honest and ethical and is dedicated to his customers' happiness. I recommend him 200%! I would trust him to do any and all work on my home.

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New Creations Custom Kitchen Remodeling – Our experience with Roy and his crew was excellent. From the initial stages of developing a plan and bidding all the way through completion, this team did exactly what they said they would. Roy's coaching and suggestions helped us make the right decisions on all aspects of the project. Last minute changes were taken in stride and dealt with professionally. The quality of the cabinet and granite work exceeded our expectations. The craftsmen made every effort to disrupt our home as little as possible and were a pleasure to work with. The job was completed on time, on budget and met all our expectations.

John & Beatrice Deurwaarder

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Remodeling expert – The guys were great. Our kitchen is now fabulous.

It was a joy to work with Roy and his workers. I don't think I could have found a better team.

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New Creations came into my home, consulted with me, presented their vision of my kitchen and delivered the Italian Tuscany look integrating existing cabinets and redefining them to fit the look. The kitchen is now a beautiful area which opens to the dining and living room and brings people together with a warm friendly and inviting atmosphere. When we host Garden Party meetings, people tell me how warm and cozy my home is.

They also remodeled my bathrooms and replaced the Master Bedroom Bathroom tub with a beautiful walk-in shower. Again they were excellent. They have the most respectful workers and keep the area clean each day through the remodeling. I love this company.

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Totally amazing transformation of our outdated kitchen! The New Creations team really made things happen & kept us in the loop as changes needed to be made. Roy, Erin, Apollo & the whole team work very well together & are great at making the entire experience as stress free as possible.
Even after 4 months, I still feel like I'm on vacation when I am in my beautiful kitchen!

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We hired New Creations to do a complete remodel on our 5000 sq. ft. home in Austin, Texas. We were very pleased with the results of our new home. The remodel consisted of everything from painting walls to taking the kitchen down to the studs and rebuilding it. Roy and his staff were very professional at all times. They worked with us and we never felt pressure of any kind to do something that we weren't 100% agreed upon. They kept us informed at all times of the process of the remodel. We all worked together and as a result we have a beautiful home.
Roy has also continued to stay in touch with us and recently called to see if we would like our countertops resealed and anything else we needed. This follow up was after almost three years from our remodel job. We were very impressed with New Creations not only for their design work, the quality of people they employed and the follow up given three years later. I highly recommend New Creations based on the job that was done for us.

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I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail (I am that detail oriented!) When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.
Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely an professional manner.
As with any renovation project there were some surprises, some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.
In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends. I am already planning for my next renovation project with Roy and the New Creations team.

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ronandcarolemullenView Original Review

New Creations Kitchen Remodeling – New Creations recently installed granite countertops in our kitchen and several surrounding areas.

Roy Faust and his team were great to work with. We were especially impressed with Neil, the gentleman who installed a tile backsplash over the cook top. The results were fantastic.

Roy is a very honest and ethical young man. We know Roy comes from a good background. His father

and brother have done work for us for many years.

One thing that truly impresses us is the fact that he does what he promises and more.

We would certainly not hesitate to recommend his companay to any of our friends.

Ron and Carole Mullen

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New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.

New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.

Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.

The project moved fast and they limited the time that we were without electricity and water - this was much appreciated 🙂

We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!

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