125 Five-Star Customer Reviews

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Roy and Troy of New Creations provided a total demo and remodel of our kitchen, including exterior wall work. We changed a door/bay window into a sliding door, took down upper cabinets to open the kitchen to the family room, and widened doorways. All new custom cherry cabinets and soapstone countertops. New electrical box in garage and outside, new lighting and electrical plugs/switches. New Creations was the general contractor and planned everything out and assisted with the general design and features.

The entire remodel took 8 weeks. During that time the space was always kept clean and tidy. The space they used in our garage for various items was always clean and well organized. Every subcontractor they brought in was professional, polite, punctual, and answered all my questions with a good attitude. They had all done work for New Creations before and knew their expectations for a clean and professional job. Troy was always checking the work and making sure things were done as close to perfect as possible. If something was off, he would have the contractor come back in and change/fix it until it was what we wanted. Those were all very minor issues. Apollo, their tile guy, is amazing and really takes pride in his work. The online scheduling software they use, BaseCamp, really helps you understand what's scheduled for each day, who will be there, what outstanding questions there were or materials left to be chosen. Nothing was ever forgotten or accidentally left off the list. Roy and Troy always responded to emails and calls promptly and always had a positive attitude. They let me see 2 jobs they had completed (and speak to the homeowners) and one job that was nearing completion. It really helped me feel confident and trust that they would do a great job with our kitchen - and they did! We love our new kitchen!

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Kitchen Remodel – I am very pleased with my recent kitchen remodel by New Creations. From the initial consultation, through the selection process and until completion, I was impressed with the attention to detail and customer service.

During the selection process at the New Creations design center, Roy was very helpful, giving me insight when I was having difficulty with a decision.

If I ever had a concern or question, I received a prompt response AND follow through from Troy, the project manager.

Each and every tradesman involved in the remodel was professional, punctual, courteous and cleaned up at the end of the day. I would not hesitate to recommend New Creations to anyone embarking on a kitchen remodel.

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Best Kitchen/Bath Remodel in Austin – No need to look any further.

We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do.

We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like.

At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied.

Attention is given to every detail of the project.

One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day.

We would certainly hire them again and probably will for some other remodeling projects we have planned.

Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it.

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This was my first time to remodel anything. I heard all the horror stories, and entered into the process with trepidation. Roy, Erin and the New Creations team made everything so easy that I really am left wondering what is so bad about remodeling. My new kitchen is absolutely gorgeous. The process was, dare I say...fun?! Most importantly, Roy and the team were on time, on budget and did exactly what they said they would do: deliver a high quality job. I am happy with every detail. Thanks, Roy!

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After receiving countless compliments on our kitchen remodel (more like total overhaul), we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business in recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my home is now one of its best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

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Second Time Is Twice As Nice

In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do.

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Kitchen Renovation Review

The project of totally rebuilding a kitchen, usually the most complex of all home remodeling experiences, can certainly be a daunting task. The reconstruction of a kitchen means not having the use of what is probably the home's central activity area for many weeks, if not months. Any homeowner considering this upgrade may want to engage in the services of a professional remodeling design team. This team can provide new design choices to consider, access to shopping options not generally available, and can coordinate the multitude of rebuilding activities. Key to the choice of kitchen designers is assessing how effectively you are able to communicate with them regarding your vision for the new kitchen, as well as their level of design expertise and their dependability.

It was with these considerations in mind that we decided to choose the New Creations design team. Roy and Erin really listened to our ideas, and the reasoning behind them, for the new kitchen. Erin's knowledge of many design options helped to guide us towards the end goals we had in mind. The planning stage was iterative and took a few months to ensure that we had nailed down all the salient details prior to starting up the actual rebuilding. The team's resulting new kitchen drawings provided the detailed vision we would be aiming for.

Once the teardown and reconstruction work had begun, the team's professionalism manifested itself in many ways. Roy provided us a link to his scheduling program so we would know what to expect regarding upcoming activities. Apollo, the project manager, ensured that the kitchen area was sealed off, that all the household items in all adjacent spaces were covered in plastic and that an alternative meal preparation area in the dining room was set up. Reconstruction activities were then ongoing: rebuilding the walls, replumbing, laying down the new floor, installation & painting of new cabinets, electrical work for lighting and numerous outlets, an island table with a built-in electrical socket, installation of appliances, building a new venting path to the outside for the stovetop, and many more.

Work proceeded at a reasonable pace. Nevertheless, in any major remodeling project, unexpected issues or delays always emerge. Roy would always respond in these situations and assure us that "we will make this right" - words that actually were backed up by the actions needed to address the situations at hand.

After about 3½ months of activity (actually 4 chronological months, allowing for the Christmas break) construction of the new kitchen had progressed far enough along where, in a limited way, we could start using it again. The new appliances and much improved workflow were impressive enough, but with the new floors, cabinets, countertops and light fixtures - well, it just looked amazing, and reflected the commitment by Roy, Erin, Apollo and their team to the high quality of this project. In addition to the kitchen area, there were other home projects that they also helped with, but just suffice it to say here that we greatly appreciated their months-long commitment to a project we will always be proud of. It was a pleasure working with the New Creations design team, and we have no hesitation at all in recommending them for any and all home redesign projects.

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We had a great experience with Roy Faust, Troy and everyone at New Creations. They are professional, communicate extremely well and do fantastic work.

We totally remodeled our kitchen and breakfast area and could not be happier with the outcome. We plan to do a complete bath and closet remodel later in the year and will definitely use Roy and his crew again.

They listened to everything we wanted to do. Made very useful suggestions/improvements to our designs. Drew up a very complete budget and plan for the remodel and walked us through all the steps ahead of time. We really are very happy with the method, quality, quickness and professionalism of everyone they brought in.

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Couldn’t be happier with my kitchen remodel – Last fall, New Creations did a complete remodel of my kitchen. From beginning to end everything was done on time, within budget and with tremendous professionalism. I am very picky and slow to make up my mind, but Roy and his crew were always patient and accommodating. In the end, I couldn’t be happier with my kitchen. The design is functional and fits my needs perfectly. The craftsmanship of the cabinets is first rate. The tile work is exceptional. And, just a few weeks ago – nine months after my kitchen was finished – I called Roy when I noticed a slight problem. Two days later my problem was fixed. Roy is all about customer service. He says he stands behind his work and he does. I would recommend Roy and New Creations to anyone looking to remodel their kitchen.

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Incredible experience with New Creations – The New Creations team led by Roy, Troy, and the crew truly turned our outdated kitchen into our dream kitchen. Every aspect of the remodel was on time and just as we discussed. Roy's ideas, plans and willingness to listen to what we wanted made the experience so positive. From the early stages of not knowing exactly what we wanted we were put at ease. Roy was able to pull together an incredible design based on what we liked and disliked. The crew was outstanding. Not only was their work top quality, they were all so careful to clean the work area each day. Troy kept us updated every step of the way. We had a clear plan as to when projects were being done, who was going to be at the house, and every question we had was promptly answered. We truly love our new kitchen and feel blessed to have had such an amazing team of professionals working to complete the project.

We would highly recommend them for your kitchen remodeling needs.

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Excellent work from a trustworthy company – I have delt with contractors before and don't always seem to get exactly what I want.

With Roy I not only recieved excellent service, he was prompt,courteous, professional and I got what I wanted. Roy has great vision and loves what he does. The whole crew at New Creations were great. Besides having a new kitchen, I feel like I have new friend.

I 100% Recommend New Creations

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clarisseregueareView Original Review

After receiving countless compliments on our kitchen remodel, we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business. In recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my house is now one of the best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

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Beautiful Craftsmanship – New Creations recently completed our extensive kitchen remodel. In addition to of the typical kitchen remodel tasks, the entire existing space was demolished, gas lines and electricity were moved. We had a couple of walls changed to accommodate our Laundry room and pantry design. The result is beautiful with a great sense of craftsmanship.

The first thing that comes to mind when thinking of our experience with New Creations is just how great everyone is to work with. Not only are they friendly and accommodating, never once was one of our requests met with eye rolling or hesitation. Just sure, we can do that.

The cabinet maker, Greg Olson, is great. A super nice guy who can build anything that can be laid out in CAD. We worked with him and New Creations’ designer Julia Laughlin extensively during the planning stages where we decided the location of everything, the silverware, spice rack, pantry, garbage bins, etc… We meticulously made these decisions, Greg would show us the official CAD drawings, we’d make changes, and eventually sign off on said Drawings. The day the cabinets came in and were set up was extremely exciting. We walked around opening all of the cabinet doors and drawers. Everything was identical to the CAD drawings.

No project is without it’s hiccups and we experienced a few along the way. Mostly due to our remodel taking place over the Christmas holiday and the fact that our initial Field Manager was let go, leaving a slightly disorganized period of time in the middle. Once the logistics of this were worked out, New Creations quickly regrouped and the project was back on track and finished off strong and to our liking. This did, however, cause us a bit of stress, but I believe that this was an isolated situation and that it is unlikely that their future customers will have any issues in this area.

Other people who we were extremely impressed with were: Apollo, who did all of the tile work and most of the random things that needed to be completed. Troy, who handled scheduling and organization. Julia, the designer as mentioned above. The electrician, whose name escapes me was very detailed. Of course Roy, the founder of New Creations who is very sincere and will not take anything less than his client’s complete satisfaction. The folks at Summit Stoneworks were also great. I’m sure I’m missing a few other people, but again all were wonderful.

I certainly would use New Creations again in the future.

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Experienced, professional and fun to work with! – Remodeling a kitchen is such a huge deal that we put it off for quite some time. If only we had known about Roy Faust and New Creations we would have started much earlier!

We love the final product and have to say that the experience was excellent. New Creations came in on budget and ahead of time!! These guys really know what they are doing!

The planning was very thorough. We had a great exchange of ideas to finally come up with the design and materials we wanted and the end result proves it. We have a kitchen that is just right for our family and lifestyle.

During the process Jeremy, our day-to-day contact, was always polite and professional, with a good sense of humor too! The work site was always clean. The subcontractors showed up when they said they would. We loved the Basecamp tool that helped everyone know the schedule, and let us plan our lives around the work.

With a big project there will obviously be minor hiccups along the way, but it is how they were dealt with that shows the true professionalism of New Creations… quick to respond and always focused on providing excellent customer service.

We would definitely recommend New Creations to anyone undertaking a kitchen remodel.

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facelift for my old kitchen – I would recommend New Creations to anyone looking to understand all the options when facing a kitchen remodel. The design center was unique in that Roy could create a mock up with the finishes I had chosen- this was great for a person who debates endlessly between options and is not entirely confident in her ability to picture the finished product from a sample tile. New Creations really seperated themselves from other contractors I have used while remodeling with their superb degree of creativity, communication, and customer service. Our old kitchen looks better than I had dreamed at almost half of the quote I had recieved from a nationwide company. Thanks to Roy, Troy and the guys who have worked so hard to do the job they promised!

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New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.

New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.

Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.

The project moved fast and they limited the time that we were without electricity and water - this was much appreciated 🙂

We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!

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We began our search for a firm to remodel our kitchen/guest bathroom in December 2011.  We first met with Roy Faust of New Creations in January 2012 and signed a contract with them in May 2012.  Work started on May 13 and we did a final walk through with Roy on July 3.  We are thrilled with the results and highly recommend New Creations.   Roy worked very closely with us to get the design right and invested a considerably amount of his time with us before we formally committed to the project.  Once we got started Troy managed the project and hit virtually project milestone as scheduled.  Troy was very easy to work with and was very responsive to any questions or concerns we raised throughout the project.   Roy and Troy make an excellent team.  Trust and integrity were very important to us in selecting a firm to work with.  New Creations exceeded our expectations and we genuinely liked working with them.  We would also be remiss in not thanking Apollo for his attention to detail and the quality of his work.  Also, James had many great ideas that we wouldn't have thought of as far as electrical and lighting.  Manuel, head of the painting crew, was very quick and professional, even when we changed paint colors on him.

Even after our final walk-through,  Roy, Troy, Apollo and crew have been great. A few touch ups needed to be done after they finished, and they never hesitated in getting someone out here.  We have been in our kitchen for a about 6 weeks now and love it.

New creations is great at communicating with the client. I think 80% of issues are solved with communication.  New Creations does that better than any other service company I have dealt with. They explain details, provide a compete estimate. and then communicate the schedule on line so you know who will be at the house and when they will install various items.  Everyone we dealt with were complete professionals, listened to what we wanted and worked hard to provide us a beautiful custom kitchen and bath.

We are very happy with the work provided and will likely use them again for a master bath remodel.

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Kitchen Remodeling - Let Roy lead the way to success! – I first heard about New Creations at a local home show in Austin, Texas. I was a little hesitant about using a contractor that I found in this manner, however decided to give him a chance since our experience with other contractors had not produced any promising results. When Roy Faust came to our house for the first time I was immediately impressed by his professionalism, unique ideas and enthusiasm. By the time he left, I was convinced he was the perfect guy for the job, however his positive referrals sealed the deal.

Throughout the project he lived up to my complete expectations:
- Roy was easy to access
- Always willing to come on site at a moment?s notice
- Flexible and open to changes throughout all stages of the project
- Came up with fresh ideas with an eye for detail
- Managed his crew and made sure they produced quality results
- Most importantly, finished the project on-time.

For anyone that is ready to take on the challenge of kitchen remodeling, I highly recommend Roy Faust to lead the way. You won?t be disappointed.

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My kitchen is AMAZING! – Roy, Troy and their team at New Creations did an amazing job on our complete kitchen remodel. They provided us with an accurate timeline and everyone to a man and woman were absolutely professional. The listened to our ideas and needs and the results are exactly what we were after. The craftsmanship on our cabinets, tile and counters is stellar. When I walk into my kitchen I just have to stand there and smile! I know there are a lot of great builders/contractors out there but these guys are the tops. They were always willing to go the extra mile to make sure we were 100% satisfied and we are.

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So thankful that I selected New Creations – I wanted my kitchen remodeled and I was willing to buy the pre-fabricated cabinets, find someone to tear out my kitchen and be the boss on my own job. What a nightmare that would have been. I received a couple of estimates from remodelers and one of them took 3 weeks to get back to me with a figure. Neither one of those guys was willing to coordinate any other sub-contractors like plumbers, electricians or any specialty job that needed to be done. So I would have been on my own. A friend of mine highly recommended Roy Faust and New Creations. His quote on my job came in about four thousand more than the other two quotes, but I would be getting CUSTOM CABINETS and someone who knew sub-contractors and someone who would coordinate all of them. I signed up pretty quickly with Roy. He gave me names and phone numbers of clients that he had worked for, he took me to one of his clients' houses to see the work and either he or his assistant, Leah, called me almost every day to let me know what was going on. Roy has his own crew that does most of the work, but he knows and has contacts of people that he has used before and he knows that he can trust their work and most importantly their word. If he feels that they are not accomplishing the best job possible, he lets them go. He just will not put up with it. The plumber that he had hired had been good in past jobs, but on my job the plumber was not following directions. And I was present when Roy was giving instructions, so I know what was supposed to be done. Roy got the job done correctly and I never had to deal with the plumber, nor did I have to pay anything extra for the corrections. All I had to do was have the confidence in Roy and his crew to get the job done right. I never once got upset about ANYTHING, I never had to. The cabinet maker, Scott, is an artist and all contacts that I had with anyone was a pleasure. And my kitchen? A dream come true. Marsha Krueger

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