125 Five-Star Customer Reviews

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Troy Hester should be applauded for not only representing the company well overall, but for his time and effort to keep the customer informed of plans for the week, inclusive of delays of materials and services. Troy exhibited true professionalism and strong communication skills throughout the entire multi-month experience. Roy Faust represented the company with enthusiasm, skill, and professionalism as well. Hats off to New Creations!

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Kitchen Remodel – I am very pleased with my recent kitchen remodel by New Creations. From the initial consultation, through the selection process and until completion, I was impressed with the attention to detail and customer service.

During the selection process at the New Creations design center, Roy was very helpful, giving me insight when I was having difficulty with a decision.

If I ever had a concern or question, I received a prompt response AND follow through from Troy, the project manager.

Each and every tradesman involved in the remodel was professional, punctual, courteous and cleaned up at the end of the day. I would not hesitate to recommend New Creations to anyone embarking on a kitchen remodel.

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Very Professional – We had Roy and his team install a new granite counter in our kitchen, new island, new sink & backsplash and also a granite counter and sinks in our master bath. Roy coordinated all of the work and everyone was on-time and professional. They kept the place clean during their work and made sure everything looked right before they left. Job was completed quickly - especially after hearing stories about other contractors. Wouldn't hesitate to use them again and have already recommended them to others.

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Awesome Experience with Bathroom Remodel – After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy Faust and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting….so many decisions for us, but they delivered exactly what we asked for.

We couldn’t be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way.

We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations…we would do it all again!

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Roy and Troy were very open about the renovation process and worked diligently with our timeline. We appreciated their input towards the kitchen design to guide us to our ideal kitchen while staying within our budget. They provided an online calendar for us to know when work was expected to be completed (i.e. cabinet install, countertop measurements, etc). They have a great team behind them as well. Our expectations were certainly met & we would recommend this company to others.

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New Creations Kitchen Remodel. We recently embarked upon a project to give our kitchen a face-lift. After researching a full remodel and replacement of our perfectly good (but just ugly) kitchen cabinets, we stumbled across the New Creations website and found out about an alternative to replacement. Having been down the remodel road and found that complete replacement was not something that on which we wanted to spend too much money, we met with the New Creations crew to see what they had to offer. Their showroom featured many different styles of refaced cabinets complete with interchangeable countertop surfaces and backsplashes so we were able to get a very good sense of how our material selections would combine to create an overall look. This was extremely helpful to see and quite a contrast to having to guesstimate with tiny samples at many other providers.

Once we understood the re-facing process and the timeline, we were certain that this was a better path for us. It was very important that we establish and stick to an aggressive timeline which would ensure completion by the end of September. Roy and Troy were very helpful in scheduling our remodel project and ensuring that we had good transparency to the milestones and project tasks in the schedule along the way. Once we had our materials selected, the New Creations team sent us a detailed web-based project plan that outlined the entire schedule from start to finish. With both of us working and me travelling during that time, this was enormously helpful to us as we sought to plan our weeks. Once we got started with the project, we were very happy with the team’s diligence in sticking to the schedule and ensuring that tasks were completed on-time. Additionally, as we ran into the inevitable hiccup’s that come with home projects, we found that the New Creations team was extremely responsive and diligent in resolving things to our satisfaction. Everyone who was brought to the house to work was polite, honest and very good at their piece of the project. All in all, it took about 3 weeks to complete the project and we were able to access/use our kitchen for the majority of that timeframe. The results are great! The kitchen has a great new look that’s far more up-to-date. We replaced the countertops with granite, the white backsplash with a cool glass tile mosaic and the lighting throughout the kitchen. It’s like a brand new kitchen for a lot less than we were originally planning to spend. We’re thoroughly enjoying the new look of the kitchen and would highly recommend this process and the New Creations team to anyone embarking on a kitchen remodel.

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Top Notch Countertops! – Roy, of New Creations Remodeling recently measured and brought out samples of granite for our kitchen counters. After viewing samples, Troy, an employee of Roy's met my husband and me at the granite showroom to pick out the actual slab to be installed. Next, a representative from the granite showroom measured again to make sure the measurements were accurate before cutting the beautiful slab we chose. The old countertops were removed and the new ones installed within a couple of weeks. The results were amazing! We appreciate

Roy's professionalism, honesty, and price. We felt he was competitive and his employees were trustworthy. I would definitely recommend New Creations for your remodeling needs.

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My New Kitchen is Awesome – We contracted with New Creations to completely redo our kitchen. We moved a wall and took out the old cabinets and installed incredibly beautiful new ones. It was like working with a blank slate and I guess it was since it was all white sheet rock.

Julia Laughlin, the designer that used to be with New Creations walked us through the entire process. She helped us find the tile and sea glass for the back splash, the beautiful green granite for the center island and overall held our hands and kept us from making design mistakes. She has an amazing eye and we thank here for the incredible design.

The electrical work done by Cox Electric was stellar and the plumbing done by Blue Dog Plumbing was equally as good. We also had a project manager, Joshua, who paid attention to every detail and was here everyday do make sure everything was done to specs. Troy works in the office and is basically the person who gets everything ordered and delivered and schedules the subs.He is amazingly thorough and organized and really is the glue behind the company.

I must say that I was most impressed by Greg Olsen of OG Cabinets. It is hard to believe that a flat CAD drawing can turn into something so beautiful. The cabinets are beyond my wildest expectation and Greg was a joy to work with.

The work was done and usable after about 8 weeks which is the time frame we were given. We had several items on the punch list which dragged on for a few more weeks, but weren't keeping us from moving things back in.

Even though redoing a kitchen is a huge undertaking, we enjoyed most every minute of the process because the subs and Joshua and Troy are such good people to work with.

If there is one negative, it is that the contract specifies certain items and it was very hard to know what those items were since we are not builders. Because of that, we had several change orders and extra charges that could have been avoided. On the other hand, Roy was very fair in letting us change the cabinets to the ones we got because we did not understand what the contract specified.

All in all I would certainly recommend New Creations and tell anyone I know to just come look at my kitchen as proof.

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Kitchen is now a piece of artwork! – We had an awesome experience with Roy and his team re-doing our kitchen. We had been wanting to install granite for sometime, but didn't find the right company until we met Roy at New Creations. We had talked to other companies before, but no one did complete projects so inclusive as Roy undertakes. He was very personable and came over several times to measure, re-measure, and explain the process. His expertise covers many areas and he helped us greatly in choosing the granite/backspash and consulting of the design of it. We got so excited about the unfolding of it all, and had so much fun doing it, that we kept expanding the project. Roy just kept up with the expanding plan and offered his assistance each step of the way. His prices are very fair and at the end of it all, our kitchen is now a piece of artwork. During the week of installation, Roy and his team were terrific, professional, exceptionally skilled craftsman, and each one cared very much about all the details. We would highly recommend them anytime and would use them again for any future remodels!

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Love my kitchen, loved my experience getting it – We recently finished our full kitchen remodel with New Creations. After viewing photos of the company’s work on their website, meeting with Roy, and visiting their showroom, I never doubted we would get a gorgeous kitchen. (And we did). What did surprise me was the exceptional degree of customer service, attention to detail, and true commitment to making the customer happy that we experienced, something that was demonstrated by every member of the New Creations team. These guys take pride in their craftsmanship and truly don’t rest until the customer is satisfied. Our concerns were their highest priorities.

I was also surprised by the efforts they took to make sure the remodel process was as painless as possible on my family – working quickly to allow us to have our functional kitchen back, blocking and ventilating the worksite to minimize dust in the rest of the house, cleaning up the jobsite each day, and even having a professional cleaning service come in at the end of the project. We not only have an incredible kitchen now that we love, we had a great experience in getting it. Who would have thought? I highly recommend these guys.

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facelift for my old kitchen – I would recommend New Creations to anyone looking to understand all the options when facing a kitchen remodel. The design center was unique in that Roy could create a mock up with the finishes I had chosen- this was great for a person who debates endlessly between options and is not entirely confident in her ability to picture the finished product from a sample tile. New Creations really seperated themselves from other contractors I have used while remodeling with their superb degree of creativity, communication, and customer service. Our old kitchen looks better than I had dreamed at almost half of the quote I had recieved from a nationwide company. Thanks to Roy, Troy and the guys who have worked so hard to do the job they promised!

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New Creations Review - Outstanding! – What sets New Creations apart from their competition? The journey, the guidance and the final product all made possible by a professional team and a great group of sub-contractors.

The Journey: I’m not sure anyone really goes into a remodeling absolutely knowing every detail of how they want their kitchen to be transformed. The New Creations Team has a design center that really helps you get started and everyone from the New Creations Team to the sub-contractors will help you with suggestions along the way. No one really wants their kitchen demolished either. I think New Creations needs to come up with a new term for this part of the process because we never felt like our kitchen was demolished… just removed. When we came home on day one, our old kitchen (appliances, sheet rock, everything) was gone. I mean totally removed from the property and the work Site was very clean. This is the way it was every day of the process. In many ways, the only way we knew sub-contractors had been in our house was the progress made on the remodeling.

For us, another critical part of the journey was understanding how the project would unfold. While they were proactive in keeping us informed, you can always contact one of the New Creations Team members by phone or email (and they are quick to respond). They also link you into the project planning process through web-based Basecamp. This lets you see what is being planned each day. Your inputs are captured as actions and assigned to members of their Team. Any issue that came up was addressed in a timely fashion.

When I reflect back on the remodeling process, it really is a journey that includes a few changes in direction. I found that when we did want to add or change from the original plan, New Creations was very professional. If we did deviate from the original contract, New Creations was very quick to get us a quote and worked to keep the project on schedule.

The other critical element of the journey is will they complete your kitchen when they say they will. New Creations committed they would be complete in 8 weeks. At the end of 6 weeks, all that was left to be done was minor touch-up. The attention to detail was outstanding. The New Creations Team picked up on several small items we missed and had them corrected.

The Sub-contractors: New Creations has done an excellent job of picking the sub-contractors they work with. The most impressive of which was the cabinet, granite and sheetrock/painter subs. The cabinets are stunning, the granite was laid out with the grain structure exactly the way we had envisioned and the paint/texturing matched our existing walls perfectly. We also really appreciated the crew that did the demolition and clean-up to get the project started on the right foot.

The Final Product: All of the above doesn’t matter if you are not happy with the final product. I think we can honestly say that New Creations worked with us to produce a kitchen that actually exceeded our expectations.

Remodeling is really a Team effort between you and the Contractor you choose. You need to make many decisions and actively participate along the way to make it a success. The Contractor needs to make the experience and final product what you envisioned it to be. We found the Team at New Creations to be excellent Team members that helped us realize the kitchen of our dreams. Roy, Troy and Jeremy all have strengths that complement each other… a special thanks to all of you!

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Roy Faust and New Creations remodeled my kitchen in 2008 and I am still happy with it! He is super honest and ethical and is dedicated to his customers' happiness. I recommend him 200%! I would trust him to do any and all work on my home.

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Condo Remodel – Quality, Integrity and Trust define the New Creations Team.

Roy Faust, New Creations owner has compiled a team that is awesome. In my opinion a man’s character and integrity is reflected through the people that represent him and Roy has accomplished this.

Our New Creations project was managed by Troy Hester, Office Manager, who did a stellar job of keeping us apprised of the daily schedule with an online project scheduling tool that was beneficial in helping us to keep track of our project. Jeremy Vincik, Project Manager, is an amazing young man with excellent people skills and I can’t say enough about him, except that he was always personable and tuned to detail.

The project at our condo was a total kitchen and bath remodel, with granite countertops and new cabinets. Our condo does not look like the same place; it’s fabulous! Chris Holland with CF Stone Works did a great job with our granite and the craftsmanship on our cabinets is just amazing thanks to Winston Cave with Texas Unique Custom Cabinets. The cabinets are awesome.

Of course, the credit goes to Roy Faust for putting this entire project together. It all started at his design center and the end result is just amazing. It was most reassuring to know that the most important thing to Roy and his team throughout the project was that we were completely satisfied with the entire process. I would highly recommend Roy and the New Creations team!

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New Creations demonstrated superior workmanship, thoroughness, and professionalism in the remodeling of my kitchen. They are very focused on ensuring an outstanding customer experience in everything they do. Their process from design to project execution is well thought out and worked very well. I appreciated their excellent communication, attention to details, focus on avoiding surprises, and follow through. I highly recommend them to anyone considering a significant remodel project.

I thought so highly of New Creations that I hired them again to do my bathroom. They once again were outstanding. Great company.

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I am so sorry you were let down. We take these comments very serious as we have addressed your comments with the entire staff. We will look to improve in our follow through and work with our designers to be more customer service oriented.

Sincerely,

Roy Faust

President

New Creations

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So thankful that I selected New Creations – I wanted my kitchen remodeled and I was willing to buy the pre-fabricated cabinets, find someone to tear out my kitchen and be the boss on my own job. What a nightmare that would have been. I received a couple of estimates from remodelers and one of them took 3 weeks to get back to me with a figure. Neither one of those guys was willing to coordinate any other sub-contractors like plumbers, electricians or any specialty job that needed to be done. So I would have been on my own. A friend of mine highly recommended Roy Faust and New Creations. His quote on my job came in about four thousand more than the other two quotes, but I would be getting CUSTOM CABINETS and someone who knew sub-contractors and someone who would coordinate all of them. I signed up pretty quickly with Roy. He gave me names and phone numbers of clients that he had worked for, he took me to one of his clients' houses to see the work and either he or his assistant, Leah, called me almost every day to let me know what was going on. Roy has his own crew that does most of the work, but he knows and has contacts of people that he has used before and he knows that he can trust their work and most importantly their word. If he feels that they are not accomplishing the best job possible, he lets them go. He just will not put up with it. The plumber that he had hired had been good in past jobs, but on my job the plumber was not following directions. And I was present when Roy was giving instructions, so I know what was supposed to be done. Roy got the job done correctly and I never had to deal with the plumber, nor did I have to pay anything extra for the corrections. All I had to do was have the confidence in Roy and his crew to get the job done right. I never once got upset about ANYTHING, I never had to. The cabinet maker, Scott, is an artist and all contacts that I had with anyone was a pleasure. And my kitchen? A dream come true. Marsha Krueger

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A little let down – When I first met with the people at this firm I was very excited and ultimately chose to move forward with them.

As the project progressed, I became discouraged with the crew and with the follow up.

The designer Julia was ok, and is really nice, but I found her to be a bit patronizing when communicating what she wanted there was also a lack of follow through.

Overall I am satisfied with the project, but I can't shake a feeling let down.

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My husband and I hired New Creations to replace our existing
kitchen countertops with granite and replace
the sink with a high end one. The price we
were quoted was lower than the other companies
who gave us estimates. As we have a lot of counter
space and a large bar area that needed to be upgraded,
we definitely felt that Roy's price was excellent. We
appreciated Roy and his employees for their honesty &
professionalism. I would highly recommend New Creations
for your remodeling needs.

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Anxiety-free Remodeling Experience – Due to some structural limitations, our kitchen cabinetry had to be custom built. We chose New Creations because of 1) their business process model and warranties, 2) their flexibility in working with both our design and budget constraints, and 3) their many rave and recent reviews.

Every member of the NC Team was professional, flexible, creative, and prompt in communicating and resolving questions or challenges. Additionally, as experienced remodelers (not new construction) they appreciate architectural style versus popular trends, can anticipate potential issues in existing homes, and, blessedly, they respect that we 'live' here.

My husband and I were exceedingly pleased with how easy the entire process was, unlike our prior contractor experiences. Working with Troy, Greg, et al, we were able to smoothly coordinate third party tradesman work into the schedule, including my husband and I doing some work ourselves. The most stressful point was deciding on a paint color!

We are very happy with how the finished kitchen looks and functions, and that it was completed by the target date. We would recommend Roy and New Creations without hesitation.

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