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Great Service, Great Attitude – We used New Creations (Roy and team) to re-design and re-do our kitchen and breakfast area - we love the new look and the quality of the workmanship.
The team did everything well but really excel in the following areas (much better than I have previously experienced):
1) Customer Service. Roy is a fanatic about giving the customer what they want. If something is not just so, Roy will take care of it.
2) Project Management & Great Execution. It is clear that they are on top of the game. They communicate well via phone, in person, and email; but more importantly they drive themselves and their team proactively. They completely my kitchen re-model (complete demolition down to the studs to new beautiful kitchen in 8 weeks and 2 days.)
3) Great design ideas. Roy and team gave us some really great ideas about how to re-layout our kitchen (really creative). They make great suggestions but know how to do this while still leaving you in control of making it “your kitchen”.
4) High quality team. In particular, Roy’s sub-contractors for cabinets, electrical, and his catch all (jack-of-all trade) guy were world class. This is one of the key’s to me of New Creations and Roy’s success…..having great sub-contractors and then have a good working relationship with them .
5) Issue handling & resolution. Most remodels (I have done a few construction projects) will have a few issues come up. Roy’ team is excellent at addressing any issues that arise. Again, the customer service attitude is a keystone to Roy and he pushes it across to his sub-contractors – you can tell.
Overall, I think I am a pretty tough customer (son of a carpenter) and someone who likes things done “right”. Roy and team do it “right”!Read More
Best Kitchen Remodeler...Hands Down! – Roy (owner of New Creations) worked very patiently with us as we painfully crawled through the design and estimating/ bid evaluation process. He had a lot of great ideas we had not considered when we decided to remodel the kitchen. Once we finally accepted his offer, he very clearly lined out all the steps his team need to do and all the homework we needed to do in order to get all materials and resources in the right place at the right time. The first day of demo was Oct 19, 2011 and the last day of punch list tidy ups was Dec 23. The bulk of all the work and adjustments were completed by the end of November but Roy's commitment to 100% customer satisfaction kept his guys coming back until everything was right per his opinion which in a number of cases was far more detailed than ours. All of his team were very personable and we had no concerns allowing them to work in our home unattended. We got to meet all of them prior to us even signing the contract with New Creations which was just another example of how Roy took uncertainty out of the equation. Add on top this, their use of a web based project planning tool that we were given access to so we could always keep up with what was accomplished by who as well as what was coming and when. The team kept the house very neat considering the level of construction that was taking place and made sure to clean up at the end of everyday. We could not be happier with the final product New Creations delivered for us. The kitchen is far more functional than the original with lots more cabinet and drawer space without adding a single inch of sq footage. From beginning to end, Roy and his project manager, Troy were always responsive by e-mail and phone for any question that popped into our heads and the thoroughness of the upfront planning & design efforts they led resulted in no change orders or other financial surprises (except for items mandated by city code i.e. smoke detectors on every open surface in house it seems, overwhich they had no control). All of Roys' subcontractors took as much ownership of our satisfaction as Roy did for which we are very grateful. We highly recommend you consider Roy Faust and New Creations for your remodeling project, you will not be disappointed!Read More
Our Remodeled Kitchen Is Wonderful! – We had Roy and the New Creations crew remodel our
30 year old kitchen and are really pleased with how their work updated and revitalised the most
popular room in our home. We liked our solid wood cabinets and wanted to try to match new
door additions to existing cabinets. We were not sure it could be done to our satisfaction. How
wrong we were! Our friends can't tell the new from the old, and Greg, the cabinet guy, really
worked wonders with all our ideas. We were very impressed with the skilled artisans making up
the New Creations team. Mike, the project manager, checked on the project every day and Troy
made sure our several requests regarding the work site and our neighbors were met. For
example, we didn't want loud music blasting from radios; we wanted the work site cleaned up
at the end of each day; we asked them to keep the number of crew trucks and cars to a
minimum and that our and the neighbor's driveways be kept free. New Creations exceeded our
expectations in all regards.
We are truly pleased with the finished product and would happily and enthusiastically
recommend Roy Faust's New Creations to anyone thinking about kitchen and bath remodeling.
We hope to remodel our master bath in the coming months and are keeping Roy and his team
on our speed dial.
High-end kitchen with reasonable price! – When I started out my kitchen venture, I was skeptical about doing business with contractors. I've heard numerous nightmares about the outcome of the kitchen, let alone its financial impact that causes to a family. As a REALTOR, I know the importance of the kitchen for resale purposes, specifically, if the outcome was not favorable to prospective buyers. Hence, I vigorously did my due diligence by taking quotes, monitoring contractor's response, conducting reference check, et al. I am very pleased and satisfied with making the right choice by hiring Roy and his crew. Roy provided his expert opinion, provided guidance, and communicated with me throughout the entire process. Importantly, he stayed within the allotted timeframe. Roy, thank you for adhering to those dates! Needless to say, I continue to recommend New Creations to my friends and family. So, if you want excellent customer service, quality service, high-end look and not break the bank, hire New Creations! You won?t regret it!Read More
Very Professional – We had Roy and his team install a new granite counter in our kitchen, new island, new sink & backsplash and also a granite counter and sinks in our master bath. Roy coordinated all of the work and everyone was on-time and professional. They kept the place clean during their work and made sure everything looked right before they left. Job was completed quickly - especially after hearing stories about other contractors. Wouldn't hesitate to use them again and have already recommended them to others.Read More
Totally amazing transformation of our outdated kitchen! The New Creations team really made things happen & kept us in the loop as changes needed to be made. Roy, Erin, Apollo & the whole team work very well together & are great at making the entire experience as stress free as possible.
Even after 4 months, I still feel like I'm on vacation when I am in my beautiful kitchen!
Responsive, respectful and a good company to trust – Roy is a highly energetic individual who truly cares about his customers. His company made frequent calls and emails to me during the project and any issue and concern was addressed immediately. This company is a fresh change from what the general public expects from contractors. They did a very professional job with my kitchen and I am very pleased with the results.Read More
We purchased a house built in the mid 70s that hadn't been touched since the mid 70s. We've spent the last four years fixing up almost every room in the house, and the kitchen was the last room we had left. While we were happy with the other rooms, we weren't excited about the contractors we had used to complete the jobs. Going into the kitchen remodel we were half expecting another average experience, but the final product is exactly what we wanted. We are very pleased with how our kitchen turned out. I love everything about it. The job was completed within the timeframe quoted and on budget. There were a few hiccups here and there, but they were all addressed and resolved timely and efficiently. All of the crew - Roy, Troy and Apollo are very friendly, responsive and responsible. I would recommend them to anybody looking to remodel their kitchen.Read More
Anxiety-free Remodeling Experience – Due to some structural limitations, our kitchen cabinetry had to be custom built. We chose New Creations because of 1) their business process model and warranties, 2) their flexibility in working with both our design and budget constraints, and 3) their many rave and recent reviews.
Every member of the NC Team was professional, flexible, creative, and prompt in communicating and resolving questions or challenges. Additionally, as experienced remodelers (not new construction) they appreciate architectural style versus popular trends, can anticipate potential issues in existing homes, and, blessedly, they respect that we 'live' here.
My husband and I were exceedingly pleased with how easy the entire process was, unlike our prior contractor experiences. Working with Troy, Greg, et al, we were able to smoothly coordinate third party tradesman work into the schedule, including my husband and I doing some work ourselves. The most stressful point was deciding on a paint color!
We are very happy with how the finished kitchen looks and functions, and that it was completed by the target date. We would recommend Roy and New Creations without hesitation.Read More
New Creations Review - Outstanding! – What sets New Creations apart from their competition? The journey, the guidance and the final product all made possible by a professional team and a great group of sub-contractors.
The Journey: I’m not sure anyone really goes into a remodeling absolutely knowing every detail of how they want their kitchen to be transformed. The New Creations Team has a design center that really helps you get started and everyone from the New Creations Team to the sub-contractors will help you with suggestions along the way. No one really wants their kitchen demolished either. I think New Creations needs to come up with a new term for this part of the process because we never felt like our kitchen was demolished… just removed. When we came home on day one, our old kitchen (appliances, sheet rock, everything) was gone. I mean totally removed from the property and the work Site was very clean. This is the way it was every day of the process. In many ways, the only way we knew sub-contractors had been in our house was the progress made on the remodeling.
For us, another critical part of the journey was understanding how the project would unfold. While they were proactive in keeping us informed, you can always contact one of the New Creations Team members by phone or email (and they are quick to respond). They also link you into the project planning process through web-based Basecamp. This lets you see what is being planned each day. Your inputs are captured as actions and assigned to members of their Team. Any issue that came up was addressed in a timely fashion.
When I reflect back on the remodeling process, it really is a journey that includes a few changes in direction. I found that when we did want to add or change from the original plan, New Creations was very professional. If we did deviate from the original contract, New Creations was very quick to get us a quote and worked to keep the project on schedule.
The other critical element of the journey is will they complete your kitchen when they say they will. New Creations committed they would be complete in 8 weeks. At the end of 6 weeks, all that was left to be done was minor touch-up. The attention to detail was outstanding. The New Creations Team picked up on several small items we missed and had them corrected.
The Sub-contractors: New Creations has done an excellent job of picking the sub-contractors they work with. The most impressive of which was the cabinet, granite and sheetrock/painter subs. The cabinets are stunning, the granite was laid out with the grain structure exactly the way we had envisioned and the paint/texturing matched our existing walls perfectly. We also really appreciated the crew that did the demolition and clean-up to get the project started on the right foot.
The Final Product: All of the above doesn’t matter if you are not happy with the final product. I think we can honestly say that New Creations worked with us to produce a kitchen that actually exceeded our expectations.
Remodeling is really a Team effort between you and the Contractor you choose. You need to make many decisions and actively participate along the way to make it a success. The Contractor needs to make the experience and final product what you envisioned it to be. We found the Team at New Creations to be excellent Team members that helped us realize the kitchen of our dreams. Roy, Troy and Jeremy all have strengths that complement each other… a special thanks to all of you!Read More
Kitchen Remodel – I am very pleased with my recent kitchen remodel by New Creations. From the initial consultation, through the selection process and until completion, I was impressed with the attention to detail and customer service.
During the selection process at the New Creations design center, Roy was very helpful, giving me insight when I was having difficulty with a decision.
If I ever had a concern or question, I received a prompt response AND follow through from Troy, the project manager.
Each and every tradesman involved in the remodel was professional, punctual, courteous and cleaned up at the end of the day. I would not hesitate to recommend New Creations to anyone embarking on a kitchen remodel.Read More
This review marks our third successful engagement with Roy and the New Creations team. The first was a stunning remodel of a galley into an open, airy European-style kitchen with wide open shelves featuring floating cabinets with attractive under-cabinet lighting. Our second was a remodel of a beige and forest green lavatory with peeling-linoleum-filled bathroom into a crisp, airy bathroom featuring hexagonal tiles that popped with dark grout and thoughtfully reworked pluming with chrome fixtures.
Our most recent engagement was a large project in our newly purchased home. It involved new floors, resurfaced ceilings, wall to wall paint, and a completely resurrected kitchen space. I've always admired how clean and unimposing Roy's team can be while knocking down walls and tearing out wires and pipes. One of Roy's most exciting additions is Erin Rooney, who provides thoughtful advice and sketches while sweeping the clients around town and offering her input on a dizzying array of building materials, hardware, and glass. You really feel taken care of on the New Creations team--they have a gift for taking your vision in the form of magazine clippings, your favorite photos on Houzz, and vague descriptions (think, "modern but traditional," "light and open but private," etc. I think I would have slapped myself if I were them) and turning them into coherent, thoughtful design.
We are in love with our new home and that is largely attributable to Roy and his team. I appreciate the consistency with which they deliver beautiful results. Most importantly, we have never felt Roy's attention waver due to the size of our jobs. From the little bathroom remodel to the full home excursion, he has made sure we are taken care of. Cheers to the New Creation team!Read More
Well Handled BIG remodeling project. You want these guys. – We hired Roy and his team to handle a remodel of a 30+ year old kitchen, living room , entry way,bath and dining room along with tiling from back to front. Our project was a big one, and comprehensive. We had his crew install multiple windows, electrical, countertop, custom cabinetry, and an original cabinet piece along with raising ceiling, moving ducts, and installing new lighting. They also tiled about 1000 square feet.
From the onset, Roy and Troy and their staff were on a set schedule. We received weekly and at times daily progress updates which helped us know what to expect next. We are a big family with a dog and it was necessary for the timing to be right so that all parties knew what to expect. The company's strict adherence to their plans and informing us of any changes and modifying the schedule allowed us to all go along together. The subs that he used were appropriate, respectful, and consistent in keeping with Roy's overall plan, and you could tell that they had been both well informed of expectations, as well as trained on a consistent level of customer service that the company intended to provide. Any concerns that we had were addressed quickly. Any issues or conflicts that arose were dealt with directly, without excuses. The team's handling of the project top to bottom left little to be desired, and at the end of it all, even though we did this project during the hottest part of the
summer, I would have done it again. At all times we felt that there was an available person to handle a concern or arrive at a resolution. They take their work very personally, and it showed in our satisfaction and in the end product. I highly endorse Roy, Troy and their team for this type of work, and will add that they are pleasant and professional to deal with as well.
My kitchen is awesome! – It has been 3 years since my remodel and I am as happy with the work as I was the day it was complete. The crew was professional and curtious. When they worked, they did their best not to interupt our lives. Not to mention, the work was done quickly and the craftmanship was stellar.
Use New Creations to invest in your home. You will love them and your new space!Read More
Second Time Is Twice As Nice
In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do.Read More
Love My New Kitchen! – I love my kitchen! Roy and New Creations remodeled our kitchen last spring. Even though it has been several months, I still find myself just staring at it in awe.
Working with New Creations was such an easy process. I have heard countless horror stories about remodel nightmares, and this was nothing like that. Everyone was professional and pleasant to have in our home. Roy was wonderfully honest with us as we went through the design process and I always felt like he had our best interest in mind. I would recommend New Creations whole heatedly and am looking forward to working with them on our master bath someday soon.Read More
We now have an amazing kitchen and couldn’t be more delighted! Many thanks to the New Creations team for their patience, diligence, professionalism, and kindness they have shown myself and family in the renovation of our kitchen. My husband and I have been through the ringer over the years from sloppy contractors that don’t show up when they say they would, did a shoddy job, and left a mess behind as they left. We found that Roy’s crew was the exact opposite of this as they did an outstanding job of arriving on time, showing true quality craftsmanship on the task at hand, and each day would clean up before they left for the evening. Apollo was one of the main people that worked incredibly hard each day and made sure that the kitchen was perfect for me. He did a beautiful job of fine tuning at the end to make sure that every last detail was taken care of. He is such a talented craftsman and incredibly polite. This whole process has been such a positive experience and has changed our outlook on contractors. As for Roy, the owner of New Creations, my husband and I were impressed with his willingness to make sure that we were happy with every unique part of the design. Roy worked very closely with my husband and I to do so, often on his own time which was incredibly generous given that my husband and I have been juggling 2 little ones 3 and under during this entire remodel. We found the design incorporated all of our ideas but then it also took it to the next level that made our kitchen not just nice, but absolutely stunning and a lot more functional. We have received many compliments in the short amount of time that it has been complete and are looking forward to spending a lot more time in our new kitchen. Thank you New Creations!Read More
Troy Hester should be applauded for not only representing the company well overall, but for his time and effort to keep the customer informed of plans for the week, inclusive of delays of materials and services. Troy exhibited true professionalism and strong communication skills throughout the entire multi-month experience. Roy Faust represented the company with enthusiasm, skill, and professionalism as well. Hats off to New Creations!Read More
Couldn’t be happier with my kitchen remodel – Last fall, New Creations did a complete remodel of my kitchen. From beginning to end everything was done on time, within budget and with tremendous professionalism. I am very picky and slow to make up my mind, but Roy and his crew were always patient and accommodating. In the end, I couldn’t be happier with my kitchen. The design is functional and fits my needs perfectly. The craftsmanship of the cabinets is first rate. The tile work is exceptional. And, just a few weeks ago – nine months after my kitchen was finished – I called Roy when I noticed a slight problem. Two days later my problem was fixed. Roy is all about customer service. He says he stands behind his work and he does. I would recommend Roy and New Creations to anyone looking to remodel their kitchen.Read More
Love my kitchen – I used New Creations to remodel my kitchen with new granite, back-splash, sink and new hardware for my cabinets. I was very satisfied with the whole process. Roy Faust of New Creations had an estimate for me the same day along with lots of information and ideas. It took 1 to 2 weeks to receive other estimates from other companies. The staff is very professional and easy to work with, they completed the job on time and I did not experience any problems. I also received a call from Leah from New Creations every afternoon to follow up on the days work. So I never had to track anyone down. I would recommend New Creations to anyone thinking of remodeling their kitchenRead More