125 Five-Star Customer Reviews

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We love our new kitchen and bathroom – New Creations completely remodeled our kitchen and bathroom this summer. It was no small job as plumbing, electrical and duct work had to be completely rerouted. The job was so major that it even required reframing part of the house between the upstairs and downstairs and relocating a drain in the bathroom. Wow, we didn’t even know things like this were possible.

Roy and his designer worked with us until we everything was perfect. With their experience they had the coolest ideas you could ever imagine. We went with all natural products and we now have the most beautiful kitchen and bathroom you have ever seen.

Everyone on Roy’s team meticulous and professional. They really cared about making us happy throughout the entire process.

We highly recommend Roy and his team at New Creations for any kitchen or bathroom job you may have. They have the necessary people and experience to handle any job no matter how large or small.

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I'm in love with my NEW kitchen!!! – It's amazing what a little change can do, that makes a big difference. My kitchen cabinets were ugly, outdated and needed a change. So, I searched around for a couple of companies that did cabinet refacing and had them come out and give me a quote, but there was no comparison to New Creations. Roy Faust and his team are great to work with, I could really tell he loves what he does by his enthusiasm and knowledge. My whole experience was amazing and I can't wait to have them put in a new back splash, new tile around the fireplace and downstairs floor. I'm madly in love with my new kitchen. Thank you New Creations....you guys are awesome!!!!

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We began our search for a firm to remodel our kitchen/guest bathroom in December 2011.  We first met with Roy Faust of New Creations in January 2012 and signed a contract with them in May 2012.  Work started on May 13 and we did a final walk through with Roy on July 3.  We are thrilled with the results and highly recommend New Creations.   Roy worked very closely with us to get the design right and invested a considerably amount of his time with us before we formally committed to the project.  Once we got started Troy managed the project and hit virtually project milestone as scheduled.  Troy was very easy to work with and was very responsive to any questions or concerns we raised throughout the project.   Roy and Troy make an excellent team.  Trust and integrity were very important to us in selecting a firm to work with.  New Creations exceeded our expectations and we genuinely liked working with them.  We would also be remiss in not thanking Apollo for his attention to detail and the quality of his work.  Also, James had many great ideas that we wouldn't have thought of as far as electrical and lighting.  Manuel, head of the painting crew, was very quick and professional, even when we changed paint colors on him.

Even after our final walk-through,  Roy, Troy, Apollo and crew have been great. A few touch ups needed to be done after they finished, and they never hesitated in getting someone out here.  We have been in our kitchen for a about 6 weeks now and love it.

New creations is great at communicating with the client. I think 80% of issues are solved with communication.  New Creations does that better than any other service company I have dealt with. They explain details, provide a compete estimate. and then communicate the schedule on line so you know who will be at the house and when they will install various items.  Everyone we dealt with were complete professionals, listened to what we wanted and worked hard to provide us a beautiful custom kitchen and bath.

We are very happy with the work provided and will likely use them again for a master bath remodel.

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Kitchen Renovation Review

The project of totally rebuilding a kitchen, usually the most complex of all home remodeling experiences, can certainly be a daunting task. The reconstruction of a kitchen means not having the use of what is probably the home's central activity area for many weeks, if not months. Any homeowner considering this upgrade may want to engage in the services of a professional remodeling design team. This team can provide new design choices to consider, access to shopping options not generally available, and can coordinate the multitude of rebuilding activities. Key to the choice of kitchen designers is assessing how effectively you are able to communicate with them regarding your vision for the new kitchen, as well as their level of design expertise and their dependability.

It was with these considerations in mind that we decided to choose the New Creations design team. Roy and Erin really listened to our ideas, and the reasoning behind them, for the new kitchen. Erin's knowledge of many design options helped to guide us towards the end goals we had in mind. The planning stage was iterative and took a few months to ensure that we had nailed down all the salient details prior to starting up the actual rebuilding. The team's resulting new kitchen drawings provided the detailed vision we would be aiming for.

Once the teardown and reconstruction work had begun, the team's professionalism manifested itself in many ways. Roy provided us a link to his scheduling program so we would know what to expect regarding upcoming activities. Apollo, the project manager, ensured that the kitchen area was sealed off, that all the household items in all adjacent spaces were covered in plastic and that an alternative meal preparation area in the dining room was set up. Reconstruction activities were then ongoing: rebuilding the walls, replumbing, laying down the new floor, installation & painting of new cabinets, electrical work for lighting and numerous outlets, an island table with a built-in electrical socket, installation of appliances, building a new venting path to the outside for the stovetop, and many more.

Work proceeded at a reasonable pace. Nevertheless, in any major remodeling project, unexpected issues or delays always emerge. Roy would always respond in these situations and assure us that "we will make this right" - words that actually were backed up by the actions needed to address the situations at hand.

After about 3½ months of activity (actually 4 chronological months, allowing for the Christmas break) construction of the new kitchen had progressed far enough along where, in a limited way, we could start using it again. The new appliances and much improved workflow were impressive enough, but with the new floors, cabinets, countertops and light fixtures - well, it just looked amazing, and reflected the commitment by Roy, Erin, Apollo and their team to the high quality of this project. In addition to the kitchen area, there were other home projects that they also helped with, but just suffice it to say here that we greatly appreciated their months-long commitment to a project we will always be proud of. It was a pleasure working with the New Creations design team, and we have no hesitation at all in recommending them for any and all home redesign projects.

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New Creations Kitchen Remodel – We recently embarked upon a project to give our kitchen a face-lift. After researching a full remodel and replacement of our perfectly good (but just ugly) kitchen cabinets, we stumbled across the New Creations website and found out about an alternative to replacement. Having been down the remodel road and found that complete replacement was not something that on which we wanted to spend too much money, we met with the New Creations crew to see what they had to offer. Their showroom featured many different styles of refaced cabinets complete with interchangeable countertop surfaces and backsplashes so we were able to get a very good sense of how our material selections would combine to create an overall look. This was extremely helpful to see and quite a contrast to having to guesstimate with tiny samples at many other providers.

Once we understood the re-facing process and the timeline, we were certain that this was a better path for us. It was very important that we establish and stick to an aggressive timeline which would ensure completion by the end of September. Roy and Troy were very helpful in scheduling our remodel project and ensuring that we had good transparency to the milestones and project tasks in the schedule along the way. Once we had our materials selected, the New Creations team sent us a detailed web-based project plan that outlined the entire schedule from start to finish. With both of us working and me travelling during that time, this was enormously helpful to us as we sought to plan our weeks. Once we got started with the project, we were very happy with the team’s diligence in sticking to the schedule and ensuring that tasks were completed on-time. Additionally, as we ran into the inevitable hiccup’s that come with home projects, we found that the New Creations team was extremely responsive and diligent in resolving things to our satisfaction. Everyone who was brought to the house to work was polite, honest and very good at their piece of the project. All in all, it took about 3 weeks to complete the project and we were able to access/use our kitchen for the majority of that timeframe. The results are great! The kitchen has a great new look that’s far more up-to-date. We replaced the countertops with granite, the white backsplash with a cool glass tile mosaic and the lighting throughout the kitchen. It’s like a brand new kitchen for a lot less than we were originally planning to spend. We’re thoroughly enjoying the new look of the kitchen and would highly recommend this process and the New Creations team to anyone embarking on a kitchen remodel.

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The New Creations team just finished our complete master bath remodel and we're super happy. We love the work they did, and the way they collaborated to deliver what we wanted/needed on time and on budget. Erin and Roy were great with ideas and discussing options--from cosmetic and functional considerations to cost. So we felt we could make strong, informed decisions.. Apollo and Jose were a pleasure to be around, super courteous and very thoughtful of our home and kept the site incredibly cleaned and organized. Roy managed all the tradespeople to pretty concise schedules and they too were all very nice and respectful. We really love our new room and we'll definitely look to work with the New Creations team when we do our kitchen remodel.

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Highly Impressive! – We are so happy to have used New Creations for our kitchen remodel. From our first meeting with Roy, we could tell he was very concerned with customer satisfaction. We found this to be true throughout the entire process. We knew that if Roy said it would happen, he meant it. All of the workers in our home were helpful, respectful, and trustworthy. If you want a quality remodel, New Creations is hands down the best!

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The house we always wanted! – It is never easy to undertake a remodeling project. Instead of doing just our kitchen, we opted to remodel our entire downstairs which included our kitchen, dining room, living room, master bedroom and bathroom. We essentially packed up our belongings and moved upstairs for 4 months. But what an amazing investment it was. We are now the envy of all of our friends and neighbors. New Creations did a fantastic job with our remodel. They were quick to adjust to our last minute requests and slight design adjustments and the completed project/ workmanship was just fantastic. Our custom cabinets in the kitchen/bathroom in particular are absolutely gorgeous. We were pleased with the end result but also experienced excellent customer service from Roy and Troy throughout the project. We are very happy customers and now look forward to taking on our upstairs in the near future!

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Excellent work from a trustworthy company – I have delt with contractors before and don't always seem to get exactly what I want.

With Roy I not only recieved excellent service, he was prompt,courteous, professional and I got what I wanted. Roy has great vision and loves what he does. The whole crew at New Creations were great. Besides having a new kitchen, I feel like I have new friend.

I 100% Recommend New Creations

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Awesome Bathroom Remodeling Job – We selected New Creations to completely remodel our guest bathroom and they did a fantastic job. The project involved a complete demolition of the bathroom down to the studs and slab, replacement of sheetrock and ceiling, installing a new larger bathtub and shower, moving of the tub and toiler drains (involving jackhammering new holes in the slab, installing Travertine tile on the floor and in the tub and shower area, installing a new toilet, installing a Silestone countertop, new sink and sink hardware, installing a new can light and over the sink light, "un-popcorning" the ceiling, and painting. Throughout the process, New Creations kept us constantly updated on the schedule and progress with their online Bootcamp project system, they were extremely courteous and sensitive to all our needs and concerns, they kept the areas of the house adjacent to the work area immaculately, and they were fanatical about making sure that everything was done to perfection. The cost was reasonable and came in exactly as quoted. Finally, you simply won't find a nicer group of people to work with - Roy and Jeremy (the project manager) are two of the most genuinely decent people we have had the privilege to work with.

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If I could award six stars, I would. New Creations remodeled our kitchen this spring and the entire experience was stress free due largely to the excellent customer service of Roy and Troy and the professionalism of their entire team. We needed someone who could take care of us turnkey and they did. Roy had good advice and tremendous patience with us as we tried to make the hundreds of decisions that come with planning a kitchen remodel. Troy as GC sought to spot and fix the slightest imperfections in the work before we could. He went above and beyond to address any concern we had. The quality of the workmanship, from custom cabinets, to painters and tile work, not to mention the other service professionals, was top notch. I highly recommend New Creations Kitchen and Bath of Austin.

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Committed to customer service & satisfaction - highly recommend! – Roy, Troy & their team exceeded our expectations, from start to finish! Beginning with our initial meetings to get our estimate and carrying through the entire project, Roy and his team were a pleasure to work with. They continuously strived to ensure we were 100% satisfied with every detail. The New Creations team was trustworthy - which was essential for our kitchen remodel, given that there was no way my husband or I could be present at all times. The quality of the workmanship provided by Greg and Appolo was superior. To top it off, Troy and team always ensured our kitchen was cleaned up at the end of each day. Our project was completed on time and ultimately with less disruption than we anticipated for this type of project. We couldn't be happier! Thank you New Creations for giving us our dream kitchen at an affordable price!

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New Creations just finished an amazing remodel of our kitchen and family room. The entire process, particularly the finished product, far exceeded our expectations. Roy is a joy to work with, and his design assistant Erin gave us fabulous ideas. Roy really means it when he says "how can we serve you"? Roy kept in touch with us almost daily through email, phone or text, and was never too busy to discuss our needs. Any anxiety we had starting the project dissolved as we realized Roy and his team’s main concern was making sure we loved our new spaces – and we do!!

We have now been working in our new kitchen for almost a month and I love it more every day. Small issues discovered have been addressed immediately though the project is ended – something I have not experienced before. When we remodeled our master bath several years ago, we were never able to get the contractor to come back and fix pretty big issues and ended up having to hire someone else.

The entire team at New Creations is professional and takes great pride in their work. Apollo Is the master of all trades- there is nothing that man can't do. James, Greg, Gerardo, Wes and our wonderful painters - thank you!!!

Nancy

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Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.

We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.

New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”

New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.

From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.

In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.

He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.

A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.

An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.

That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.

We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.

New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.

The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.

We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!

However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.

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I recently had New Creations help me with a smaller project in regards to remodels. I was blown away by their level of care and expertise. All of my encounters with them have been pleasant and enjoyable, and I had a lot of peace of mind using them. After working with New Creations, I can say that I am completely convinced that their professionalism, skill level, and timeliness is, without a doubt, at the very top of the industry and I would HIGHLY recommend them to friends AND family!

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New Creations Kitchen Remodel. We recently embarked upon a project to give our kitchen a face-lift. After researching a full remodel and replacement of our perfectly good (but just ugly) kitchen cabinets, we stumbled across the New Creations website and found out about an alternative to replacement. Having been down the remodel road and found that complete replacement was not something that on which we wanted to spend too much money, we met with the New Creations crew to see what they had to offer. Their showroom featured many different styles of refaced cabinets complete with interchangeable countertop surfaces and backsplashes so we were able to get a very good sense of how our material selections would combine to create an overall look. This was extremely helpful to see and quite a contrast to having to guesstimate with tiny samples at many other providers.

Once we understood the re-facing process and the timeline, we were certain that this was a better path for us. It was very important that we establish and stick to an aggressive timeline which would ensure completion by the end of September. Roy and Troy were very helpful in scheduling our remodel project and ensuring that we had good transparency to the milestones and project tasks in the schedule along the way. Once we had our materials selected, the New Creations team sent us a detailed web-based project plan that outlined the entire schedule from start to finish. With both of us working and me travelling during that time, this was enormously helpful to us as we sought to plan our weeks. Once we got started with the project, we were very happy with the team’s diligence in sticking to the schedule and ensuring that tasks were completed on-time. Additionally, as we ran into the inevitable hiccup’s that come with home projects, we found that the New Creations team was extremely responsive and diligent in resolving things to our satisfaction. Everyone who was brought to the house to work was polite, honest and very good at their piece of the project. All in all, it took about 3 weeks to complete the project and we were able to access/use our kitchen for the majority of that timeframe. The results are great! The kitchen has a great new look that’s far more up-to-date. We replaced the countertops with granite, the white backsplash with a cool glass tile mosaic and the lighting throughout the kitchen. It’s like a brand new kitchen for a lot less than we were originally planning to spend. We’re thoroughly enjoying the new look of the kitchen and would highly recommend this process and the New Creations team to anyone embarking on a kitchen remodel.

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My husband and I hired New Creations to replace our existing
kitchen countertops with granite and replace
the sink with a high end one. The price we
were quoted was lower than the other companies
who gave us estimates. As we have a lot of counter
space and a large bar area that needed to be upgraded,
we definitely felt that Roy's price was excellent. We
appreciated Roy and his employees for their honesty &
professionalism. I would highly recommend New Creations
for your remodeling needs.

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Roy has a great eye for design and pulling a project together. What I also appreciated was his ability to circumvent problems before they arise. Once you begin a project there are a myriad of way that a budget can get busted simply by not having the knowledge and expertise to think the project through. As a real estate professional, I have seen a lot of DIY jobs gone wrong that end up costing way more to fix than if a professional had been hired in the first place. New Creations is the total package. You get someone with a great sense of design, the best contractors in town to do the work and the customer service to back it all up.

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Roy Faust and his team at New Creations have excelled in delivering outstanding results in quality, project management, and customer satisfaction through three significant home renovation projects. I am a very particular and detail oriented customer who has approached each project with a definite and unique vision that represents my home and me. Roy and the team respected my input and helped refine the project to make my vision a reality. I feel fortunate to have found New Creations for my renovations: they employ a great team of subcontractors, suppliers, artisans, and specialists (including furniture builders and suppliers who deal with out of the ordinary materials and finishes), which, along with a combination of design and technical knowledge, ensures that my vision can be brought to life.

Roy and the team treated me as a participant in the projects; they listened to my concerns and included me in all aspects of the planning. I felt that they approached my renovations as partners, not just as doing a job; they were as invested in a successful outcome as I was. In any renovation project unforeseen issues occur. When problems did arise Roy and the team provided creative solutions, drawing on their design and technical expertise to maintain the integrity of the project. In lesser hands, the design quality would have been compromised.

New Creations manages projects effectively, maximizing the use of materials, time, and labor to ensure the minimum level of disruption possible during a large renovation. They stand behind their work, are reliable, professional, and honest. I highly value the true team performance from the New Creations crew with respect to coordination, expertise, and process. I am in the process of designing future projects and can’t imagine trusting any one else to deliver the unique designs, reflecting who I am, other than Roy and the New Creations team. Would I recommend New Creations? Yes, with no reservations!

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New Creations performed a kitchen remodel for me. They did such a nice job I hired them to do a bathroom remodel a few years later.

Hiring New Creations was a great experience for me both times. From the design all the way through the project completion, they are focused on customer service.

I was extremely happy with the results of each of my remodels.

This is an honest company that does high quality work. Communication was good, workmanship was wonderful, and everyone I interacted with was very friendly.

I strongly recommend New Creations.

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