125 Five-Star Customer Reviews

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New Creations is the REAL DEAL!! – We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect.

New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team.

Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous.

The project moved fast and they limited the time that we were without electricity and water - this was much appreciated 🙂

We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!!

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What happens when your conceptual visions of renovation meet the realities of construction execution? If you are fortunate, you meet Roy Faust of New Creations.

I had planned the renovation of my guest room and two upstairs baths down to the tiniest detail ( I am that detail oriented!). When I initially met with Roy and showed him what I wanted, I immediately sensed that I had gained a partner in my plans. He understood my goals and assured me that I could get what I wanted. And I did!!

Troy Hester managed my project with a degree of determination, expertise, and compassion that was above and beyond the norm. He made my vision become a reality.

Apollo, Paul, and the rest of the team worked competently and creatively to make this project work in a timely and professional manner.

As with any renovation project there were some surprises ,some set-backs, and some adjustments. The few that arose were quickly and satisfactorily addressed and remedied. I was completely happy with the handling of these items.

In terms of quality, vision, competence, timeliness, value for dollars, and just generally good experience, I recommend New Creations without any reservations. Not only would I refer them to my friends, I am already planning for my next renovation project with Roy and the New Creations team!

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A little let down – When I first met with the people at this firm I was very excited and ultimately chose to move forward with them.

As the project progressed, I became discouraged with the crew and with the follow up.

The designer Julia was ok, and is really nice, but I found her to be a bit patronizing when communicating what she wanted there was also a lack of follow through.

Overall I am satisfied with the project, but I can't shake a feeling let down.

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My kitchen is awesome! – It has been 3 years since my remodel and I am as happy with the work as I was the day it was complete. The crew was professional and curtious. When they worked, they did their best not to interupt our lives. Not to mention, the work was done quickly and the craftmanship was stellar.

Use New Creations to invest in your home. You will love them and your new space!

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New Creations Kitchen Remodeling – New Creations recently installed granite countertops in our kitchen and several surrounding areas.

Roy Faust and his team were great to work with. We were especially impressed with Neil, the gentleman who installed a tile backsplash over the cook top. The results were fantastic.

Roy is a very honest and ethical young man. We know Roy comes from a good background. His father

and brother have done work for us for many years.

One thing that truly impresses us is the fact that he does what he promises and more.

We would certainly not hesitate to recommend his companay to any of our friends.

Ron and Carole Mullen

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I recently had New Creations remodel 3 bathrooms in my house; a master bath, powder room and guest bath. It was a complicated project since were doing 3 bathrooms at once however; it was made easy by working with Roy and his team. What I liked about working with them was the attention to detail and the fact that they truly care if the project is done right and to your satisfaction. We have done several remodeling projects in the past in our house with other contractors that we had to manage and coordinate getting the work done. It was great working with New Creations in that they are truly a turnkey company and completely managed all aspects of the project from start to finish. This was the least stressful remodel that we have done in the house.
Roy and his team spend a lot of time up front making sure the design of each room met not only our needs aesthetically but also on a practical level. This helps to reduce the actual construction time because everything is planned, ordered and ready to go and you are not having to make rush decisions as the project is going on to meet construction deadlines. Once the project began the team was very careful to protect my walls and floors as well as tried as best as they could to keep it as clean as possible. I was very happy with how all three of my bathrooms turned out and cannot wait to work with New Creations on our kitchen next.

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Best Contractor Experience Ever! – Our kitchen was every bit the quintessential galley model from the 1980s—skinny, appliance doors bumping cabinet doors, and finished with wood laminate running across the countertops, backsplash, and even surrounding the yellow-plastic-encased fluorescent light fixture. The builder even added a wall to divide it from the living and formal dining area, complete with a tiny square window so the tired cook would watch the 5 o’clock news while she heated up TV dinners in her faux wood prison. Obviously, I had major issues with my kitchen.

My husband and I overhauled our house, and no matter what we did, we were stumped when it came to the kitchen. We had a few ideas, none of them terribly concrete—but that didn’t stop us from interviewing a string of contractors who were clearly frustrated with our lack of vision. That was where Roy and his team shined from the beginning—our openness didn’t frustrate him, it got him excited. He worked with us for over a month, taking our vague clues (i.e.”You see the shelf in the background of this ad? Those could be cool!”) and transforming them into something his team could create. He gave us the same attention as the higher end design build firms, and when the sketches were complete, the pricing didn’t make us swoon. Hooray!

After all was said and done, we knocked down a wall, covered the remaining space in creamy penny round tile, installed brand new cabinetry and shelving in sumptuous cherry and walnut stain, and tied it all together with some of the best lighting work I’ve ever seen. This isn’t to say we didn’t encounter issues---all renovation projects of this magnitude will. And here is my favorite thing by far about New Creations: They did us right in every possible way. They were accountable, ethical, fair, and NICE. I have had good and bad contractor experiences, and even with the good ones, I’m not sure I could say that so unabashedly. I am obsessed with my new kitchen—If you want to message me, I’m happy to talk to you in more detail about Roy and his colleagues.

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Beautiful Kitchen , Great Experience, Organization with Integrity – My kitchen remodeling experience was great. I am constantly telling my friends about New Creations and the work they did in my home. I frequently complement Roy Faust and his crew at New Creations for their strategic planning on how to come in, do the work, and finish the job. First, they came and discussed materials, colors, design and timelines with me. Second, they came stripped the old and measured for the new and finally, they came and installed the new materials and finished the job. My selection of granite and backsplash brought a 1980?s home into the present. It looks wonderful and I am so proud when friends come and see the new kitchen. Roy Faust has integrity, concern for the client, and wants to make sure his crew is treating the customers with the highest respect and work ethics. At a time when we hear of horror stories about home remodeling in the news media, I am proud to say that plan to call New Creations again to do additional work for me. I would recommend this company to any of my close friends and to others who are looking for someone they can trust with their kitchen remodeling.

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Totally amazing transformation of our outdated kitchen! The New Creations team really made things happen & kept us in the loop as changes needed to be made. Roy, Erin, Apollo & the whole team work very well together & are great at making the entire experience as stress free as possible.
Even after 4 months, I still feel like I'm on vacation when I am in my beautiful kitchen!

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We used New Creations to remodel our our kitchen and got wonderful results. We bought somewhat of a fixer- upper last summer and the first room that had to be remodeled was the kitchen. They put in granite countertops, travertine tile backsplash, a new sink and some additional cabnetry. The granite looks seamless all around, the tile is perfect and the additional cabnetry matched our existing almost perfectly. The results were great. The job was completed quickly and the end price was the same as Roy had quoted me in the beginning (except what I added on). Roy always answered the phone when I called or quickly returned my calls. We were on vacation during the remodel and I felt comfortable leaving the keys to them. We returned to a beautiful kitchen! We would use them again.

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A+++ – We started with a very outdated, 70s kitchen that I really was expecting to have to gut. Not something I was looking forward to as I knew our budget couldn't afford it. In walks Roy with great ideas, great materials & voila!

Roy & crew were very professional, communicated openly & were mainly concerned that our wants/needs were met. That's is hard to find in any business these days, not to mention remodeling.

Thanks to New Creations for making our kitchen truly the heart of our home.

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Highly Recommend this Kitchen Remodeler! – New Creations did a fantastic job remodeling my kitchen. We added granite, new plumbing, new dry wall with granite backsplash & a travertine backsplash. Roy gave me a very fair and competitive bid (I got several bids so I knew his was fair.) All of the workmen were courteous and respectful in my home. They were helpful and interested in my concerns/feedback on the job as it progressed. Roy returned all of my calls and made sure that I was completely happy with his product/service. If you want to make sure you have a quality job, great service and a fair price - call New Creations. I would definitely use them again!

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Top Notch Project Management! – Roy and Lewis were on top of everything, and made sure each day what would be happening and when. Our kitchen remodel went very smooth - exactly on time and budget. All workmanship was very good. When we noticed one small problem with the trim, they came right out and fixed it - after they had already been paid in full! These guys genuinely care about the customer experience - something that's rarely seen these days. They are worth every penny!

- Howard and Suzanne Eland

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The New Creations team just finished our complete master bath remodel and we're super happy. We love the work they did, and the way they collaborated to deliver what we wanted/needed on time and on budget. Erin and Roy were great with ideas and discussing options--from cosmetic and functional considerations to cost. So we felt we could make strong, informed decisions.. Apollo and Jose were a pleasure to be around, super courteous and very thoughtful of our home and kept the site incredibly cleaned and organized. Roy managed all the tradespeople to pretty concise schedules and they too were all very nice and respectful. We really love our new room and we'll definitely look to work with the New Creations team when we do our kitchen remodel.

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My husband and I hired New Creations to replace our existing
kitchen countertops with granite and replace
the sink with a high end one. The price we
were quoted was lower than the other companies
who gave us estimates. As we have a lot of counter
space and a large bar area that needed to be upgraded,
we definitely felt that Roy's price was excellent. We
appreciated Roy and his employees for their honesty &
professionalism. I would highly recommend New Creations
for your remodeling needs.

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Beautiful Craftsmanship – New Creations recently completed our extensive kitchen remodel. In addition to of the typical kitchen remodel tasks, the entire existing space was demolished, gas lines and electricity were moved. We had a couple of walls changed to accommodate our Laundry room and pantry design. The result is beautiful with a great sense of craftsmanship.

The first thing that comes to mind when thinking of our experience with New Creations is just how great everyone is to work with. Not only are they friendly and accommodating, never once was one of our requests met with eye rolling or hesitation. Just sure, we can do that.

The cabinet maker, Greg Olson, is great. A super nice guy who can build anything that can be laid out in CAD. We worked with him and New Creations’ designer Julia Laughlin extensively during the planning stages where we decided the location of everything, the silverware, spice rack, pantry, garbage bins, etc… We meticulously made these decisions, Greg would show us the official CAD drawings, we’d make changes, and eventually sign off on said Drawings. The day the cabinets came in and were set up was extremely exciting. We walked around opening all of the cabinet doors and drawers. Everything was identical to the CAD drawings.

No project is without it’s hiccups and we experienced a few along the way. Mostly due to our remodel taking place over the Christmas holiday and the fact that our initial Field Manager was let go, leaving a slightly disorganized period of time in the middle. Once the logistics of this were worked out, New Creations quickly regrouped and the project was back on track and finished off strong and to our liking. This did, however, cause us a bit of stress, but I believe that this was an isolated situation and that it is unlikely that their future customers will have any issues in this area.

Other people who we were extremely impressed with were: Apollo, who did all of the tile work and most of the random things that needed to be completed. Troy, who handled scheduling and organization. Julia, the designer as mentioned above. The electrician, whose name escapes me was very detailed. Of course Roy, the founder of New Creations who is very sincere and will not take anything less than his client’s complete satisfaction. The folks at Summit Stoneworks were also great. I’m sure I’m missing a few other people, but again all were wonderful.

I certainly would use New Creations again in the future.

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New Creations demonstrated superior workmanship, thoroughness, and professionalism in the remodeling of my kitchen. They are very focused on ensuring an outstanding customer experience in everything they do. Their process from design to project execution is well thought out and worked very well. I appreciated their excellent communication, attention to details, focus on avoiding surprises, and follow through. I highly recommend them to anyone considering a significant remodel project.

I thought so highly of New Creations that I hired them again to do my bathroom. They once again were outstanding. Great company.

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Roy Faust and his team at New Creations have excelled in delivering outstanding results in quality, project management, and customer satisfaction through three significant home renovation projects. I am a very particular and detail oriented customer who has approached each project with a definite and unique vision that represents my home and me. Roy and the team respected my input and helped refine the project to make my vision a reality. I feel fortunate to have found New Creations for my renovations: they employ a great team of subcontractors, suppliers, artisans, and specialists (including furniture builders and suppliers who deal with out of the ordinary materials and finishes), which, along with a combination of design and technical knowledge, ensures that my vision can be brought to life.

Roy and the team treated me as a participant in the projects; they listened to my concerns and included me in all aspects of the planning. I felt that they approached my renovations as partners, not just as doing a job; they were as invested in a successful outcome as I was. In any renovation project unforeseen issues occur. When problems did arise Roy and the team provided creative solutions, drawing on their design and technical expertise to maintain the integrity of the project. In lesser hands, the design quality would have been compromised.

New Creations manages projects effectively, maximizing the use of materials, time, and labor to ensure the minimum level of disruption possible during a large renovation. They stand behind their work, are reliable, professional, and honest. I highly value the true team performance from the New Creations crew with respect to coordination, expertise, and process. I am in the process of designing future projects and can’t imagine trusting anyone else to deliver the unique designs, reflecting who I am, other than Roy and the New Creations team. Would I recommend New Creations? Yes, with no reservations!

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New Creations Review - Outstanding! – What sets New Creations apart from their competition? The journey, the guidance and the final product all made possible by a professional team and a great group of sub-contractors.

The Journey: I’m not sure anyone really goes into a remodeling absolutely knowing every detail of how they want their kitchen to be transformed. The New Creations Team has a design center that really helps you get started and everyone from the New Creations Team to the sub-contractors will help you with suggestions along the way. No one really wants their kitchen demolished either. I think New Creations needs to come up with a new term for this part of the process because we never felt like our kitchen was demolished… just removed. When we came home on day one, our old kitchen (appliances, sheet rock, everything) was gone. I mean totally removed from the property and the work Site was very clean. This is the way it was every day of the process. In many ways, the only way we knew sub-contractors had been in our house was the progress made on the remodeling.

For us, another critical part of the journey was understanding how the project would unfold. While they were proactive in keeping us informed, you can always contact one of the New Creations Team members by phone or email (and they are quick to respond). They also link you into the project planning process through web-based Basecamp. This lets you see what is being planned each day. Your inputs are captured as actions and assigned to members of their Team. Any issue that came up was addressed in a timely fashion.

When I reflect back on the remodeling process, it really is a journey that includes a few changes in direction. I found that when we did want to add or change from the original plan, New Creations was very professional. If we did deviate from the original contract, New Creations was very quick to get us a quote and worked to keep the project on schedule.

The other critical element of the journey is will they complete your kitchen when they say they will. New Creations committed they would be complete in 8 weeks. At the end of 6 weeks, all that was left to be done was minor touch-up. The attention to detail was outstanding. The New Creations Team picked up on several small items we missed and had them corrected.

The Sub-contractors: New Creations has done an excellent job of picking the sub-contractors they work with. The most impressive of which was the cabinet, granite and sheetrock/painter subs. The cabinets are stunning, the granite was laid out with the grain structure exactly the way we had envisioned and the paint/texturing matched our existing walls perfectly. We also really appreciated the crew that did the demolition and clean-up to get the project started on the right foot.

The Final Product: All of the above doesn’t matter if you are not happy with the final product. I think we can honestly say that New Creations worked with us to produce a kitchen that actually exceeded our expectations.

Remodeling is really a Team effort between you and the Contractor you choose. You need to make many decisions and actively participate along the way to make it a success. The Contractor needs to make the experience and final product what you envisioned it to be. We found the Team at New Creations to be excellent Team members that helped us realize the kitchen of our dreams. Roy, Troy and Jeremy all have strengths that complement each other… a special thanks to all of you!

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Excellent experience with Roy and Troy as we did our first ever complete kitchen renovation. Very well organized process for seeing us from start to finish with the project. Very experienced team that handled everything, even small hiccups, with professionalism and a focus on getting things done the right way. Always available to discuss alternatives in the structural design and help to come up with the best solution. Very flexible in accepting our interior design choices as we consulted with our own interior designer. Very happy with the results - a larger, beautiful, and very functional kitchen!

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