Reviews

New Creations did an incredible job of transforming my newly purchased house into a beautiful home. Roy was both a good listener and creative in guiding me me through the design process for the Master Bath and Kitchen. Troy was exceptional in guiding the superb workmen through their daily tasks. When I became exasperated at the mid point with the house full of dust, Troy provided professional cleaners to clean every detail of the house. Apollo, the tile person, was amazing. I was truly impressed with the quality of the entire team. And much to my friends' disbelief, the project was finished at cost and just one week beyond the estimated completion date. I can not recommend New Creations highly enough. Susan O'Dell

Excellent experience with Roy and Troy as we did our first ever complete kitchen renovation. Very well organized process for seeing us from start to finish with the project. Very experienced team that handled everything, even small hiccups, with professionalism and a focus on getting things done the right way. Always available to discuss alternatives in the structural design and help to come up with the best solution. Very flexible in accepting our interior design choices as we consulted with our own interior designer. Very happy with the results - a larger, beautiful, and very functional kitchen!

New Creations Kitchen Remodel. We recently embarked upon a project to give our kitchen a face-lift. After researching a full remodel and replacement of our perfectly good (but just ugly) kitchen cabinets, we stumbled across the New Creations website and found out about an alternative to replacement. Having been down the remodel road and found that complete replacement was not something that on which we wanted to spend too much money, we met with the New Creations crew to see what they had to offer. Their showroom featured many different styles of refaced cabinets complete with interchangeable countertop surfaces and backsplashes so we were able to get a very good sense of how our material selections would combine to create an overall look. This was extremely helpful to see and quite a contrast to having to guesstimate with tiny samples at many other providers.

Once we understood the re-facing process and the timeline, we were certain that this was a better path for us. It was very important that we establish and stick to an aggressive timeline which would ensure completion by the end of September. Roy and Troy were very helpful in scheduling our remodel project and ensuring that we had good transparency to the milestones and project tasks in the schedule along the way. Once we had our materials selected, the New Creations team sent us a detailed web-based project plan that outlined the entire schedule from start to finish. With both of us working and me travelling during that time, this was enormously helpful to us as we sought to plan our weeks. Once we got started with the project, we were very happy with the team’s diligence in sticking to the schedule and ensuring that tasks were completed on-time. Additionally, as we ran into the inevitable hiccup’s that come with home projects, we found that the New Creations team was extremely responsive and diligent in resolving things to our satisfaction. Everyone who was brought to the house to work was polite, honest and very good at their piece of the project. All in all, it took about 3 weeks to complete the project and we were able to access/use our kitchen for the majority of that timeframe. The results are great! The kitchen has a great new look that’s far more up-to-date. We replaced the countertops with granite, the white backsplash with a cool glass tile mosaic and the lighting throughout the kitchen. It’s like a brand new kitchen for a lot less than we were originally planning to spend. We’re thoroughly enjoying the new look of the kitchen and would highly recommend this process and the New Creations team to anyone embarking on a kitchen remodel.

New Creations demonstrated superior workmanship, thoroughness, and professionalism in the remodeling of my kitchen. They are very focused on ensuring an outstanding customer experience in everything they do. Their process from design to project execution is well thought out and worked very well. I appreciated their excellent communication, attention to details, focus on avoiding surprises, and follow through. I highly recommend them to anyone considering a significant remodel project.

I thought so highly of New Creations that I hired them again to do my bathroom. They once again were outstanding. Great company.

Our home was built in 1982. The primary purpose of our project was to completely remodel the kitchen to create a brighter more functional space and update all the appliances. A makeover of the adjacent dining room was also planned.

We have been through several small remodeling projects during 27 years in our home and neither of us relished the idea of trying to find suitable contractors or acting as project managers and on-site supervisors again.

New Creations Custom Kitchen and Bath solved that problem for us. We were impressed before our very first meeting when Roy Faust called us to say he would be ten minutes late and “would that be alright?”

New Creations is a high end custom remodeling company offering “turn key” kitchen and bath remodeling services. Their goal is to provide outstanding service and craftsmanship. They didn’t over sell, they did what they promised.

From the design process through tear down and construction, everyone involved with the project was professional and considerate of the fact they were working in our home. Since we live with twelve indoor only cats, that was of special importance to us.

In fact, being “cat resistant” was a major design concern for our kitchen. Roy spent a lot of time learning about our lifestyle as part of his design process. Unlike some designers, he does not try to force his vision on you, but rather tries to pull your ideas out and help you make the decisions.

He is not afraid to suggest bold ideas and if he doesn’t like something, he will tell you. He makes the design process collaborative and fun and is not afraid to consult with another designer to make something perfect.

A highly detailed approach to planning the project with the goal of having all materials on hand prior to starting is an important part of the company’s success. Taking that approach minimizes the risk of delay and allows the customer to see the chosen products before they are installed.

An on-site meeting with all contractors several weeks prior to the planned start date allowed us to meet each of them in person and gave them a chance to evaluate the workspace.

That meeting revealed we would need to upgrade our electric service for the cooktop and convection oven we planned to install and allowed plenty of time to have the work done prior to the project start date.

We were informed there would inevitably be problems along the way, but for us not to worry, they would solve the problems. Again, that is exactly what they did.

New Creations constantly tries to improve their process. Project manager, Troy Hester, was continually on site seeking solutions to every problem and soliciting our input.

The on line system used to schedule contractors and keep customers informed works well and Troy quickly responded to every email inquiry or phone call we made.

We can’t say enough about the craftsmen working for New Creations. Their focus was always on delivering a quality product and satisfying the customer. Compromises sometimes must be made because original house construction is rarely perfect. In fact, I’m not sure there is a square or plumb wall in our house!

However, through it all, Roy, Troy and everyone involved in our project went out of their way to make sure we were happy with the results. Working with New Creations was a marvelous experience. We would recommend them without hesitation. The completed kitchen is even better then we imagined it would be.

Roy and Troy of New Creations provided a total demo and remodel of our kitchen, including exterior wall work. We changed a door/bay window into a sliding door, took down upper cabinets to open the kitchen to the family room, and widened doorways. All new custom cherry cabinets and soapstone countertops. New electrical box in garage and outside, new lighting and electrical plugs/switches. New Creations was the general contractor and planned everything out and assisted with the general design and features.

The entire remodel took 8 weeks. During that time the space was always kept clean and tidy. The space they used in our garage for various items was always clean and well organized. Every subcontractor they brought in was professional, polite, punctual, and answered all my questions with a good attitude. They had all done work for New Creations before and knew their expectations for a clean and professional job. Troy was always checking the work and making sure things were done as close to perfect as possible. If something was off, he would have the contractor come back in and change/fix it until it was what we wanted. Those were all very minor issues. Apollo, their tile guy, is amazing and really takes pride in his work. The online scheduling software they use, BaseCamp, really helps you understand what's scheduled for each day, who will be there, what outstanding questions there were or materials left to be chosen. Nothing was ever forgotten or accidentally left off the list. Roy and Troy always responded to emails and calls promptly and always had a positive attitude. They let me see 2 jobs they had completed (and speak to the homeowners) and one job that was nearing completion. It really helped me feel confident and trust that they would do a great job with our kitchen - and they did! We love our kitchen!

Roy and Troy of New Creations provided a total demo and remodel of our kitchen, including exterior wall work. We changed a door/bay window into a sliding door, took down upper cabinets to open the kitchen to the family room, and widened doorways. All new custom cherry cabinets and soapstone countertops. New electrical box in garage and outside, new lighting and electrical plugs/switches. New Creations was the general contractor and planned everything out and assisted with the general design and features.

The entire remodel took 8 weeks. During that time the space was always kept clean and tidy. The space they used in our garage for various items was always clean and well organized. Every subcontractor they brought in was professional, polite, punctual, and answered all my questions with a good attitude. They had all done work for New Creations before and knew their expectations for a clean and professional job. Troy was always checking the work and making sure things were done as close to perfect as possible. If something was off, he would have the contractor come back in and change/fix it until it was what we wanted. Those were all very minor issues. Apollo, their tile guy, is amazing and really takes pride in his work. The online scheduling software they use, BaseCamp, really helps you understand what's scheduled for each day, who will be there, what outstanding questions there were or materials left to be chosen. Nothing was ever forgotten or accidentally left off the list. Roy and Troy always responded to emails and calls promptly and always had a positive attitude. They let me see 2 jobs they had completed (and speak to the homeowners) and one job that was nearing completion. It really helped me feel confident and trust that they would do a great job with our kitchen - and they did! We love our new kitchen!

A GREAT REMODELING EXPERIENCE!!! – The New Creations staff made our remodel project such a pleasant experience. Our extensive project included the entire living level of our home, including the kitchen, in addition to a bathroom upstairs. We appreciated the fact that the dust and debris were kept to a minimum during demolition and there were never construction items left outside our home. Our project manager was always available to respond to any questions or issues that arose. The subcontractors were courteous and did great work. As with any remodel, there were a few challenges, but our project manager met those challenges with a positive attitude and always found a solution. There were many times that he went far beyond the call of duty to make sure our vision became a reality and always did his best to stay within our budget.

Our home is now even more beautiful and functional than we could ever have imagined. We would definitely recommend New Creations to anyone wanting to do a remodel project.

Even though our project was completed in May, 2011, Roy continues to contact us every six months to see if there is any touch-up or repairs that need to be done. Not only does this make us even more comfortable with his work, but it is also great to visit with him. He and his staff became such a big part of our lives during the project, that we actually missed them when it was over. They not only do a great job, but they're good people.

We highly recommend New Creations to anyone considering a remodel project, and we will certainly call them if we decide to do another remodel.

Roy and Troy were very open about the renovation process and worked diligently with our timeline. We appreciated their input towards the kitchen design to guide us to our ideal kitchen while staying within our budget. They provided an online calendar for us to know when work was expected to be completed (i.e. cabinet install, countertop measurements, etc). They have a great team behind them as well. Our expectations were certainly met & we would recommend this company to others.

Amazing Kitchen Remodeling from a Highly Ethical Company – In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do.