125 Five-Star Customer Reviews

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My husband and I hired New Creations to replace our existing
kitchen countertops with granite and replace
the sink with a high end one. The price we
were quoted was lower than the other companies
who gave us estimates. As we have a lot of counter
space and a large bar area that needed to be upgraded,
we definitely felt that Roy's price was excellent. We
appreciated Roy and his employees for their honesty &
professionalism. I would highly recommend New Creations
for your remodeling needs.

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Amazing New Kitchen – After 8 years in our home, we decided to update our kitchen. We researched and contacted several companies who did kitchen remodels. Roy at New Creations was the first (and one of the only) to respond to our queries.

Roy and his band of contractors helped us with the new kitchen design. Alina helped with paint colors, cabinet colors and getting us appointments with various vendors. Roy's cabinet maker was phenomenal. Our new woodwork is truly beautiful. His tile crew were always prompt and did an amazing job with the new travertine. Both his plumber and electrician were always on hand to answer questions and solve construction issues.

Working with Jeremy, our site manager, was fantastic! He was ALWAYS available by phone and email. (And, yes, we had him on speed dial!)

Living through a kitchen remodel isn't ever fun, but Roy and his team at New Creations made it bearable. We are so glad we hired them. Our kitchen is beautiful!!

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Kitchen remodel went well beyond what we imagined! – My wife wanted new countertops in our 10 year old kitchen. After new wood flooring in the house this past summer I looked at doing this for her. Our kitchen was "standard, run-of-the-mill, no frills kitchen" with pickled, white-washed cabinets (no handles), linoleum floors, and as the owner Roy called it a "god awful" green backsplash with walls to match.

After meeting with Roy I opted to go with everything - cabinets, floors, lighting, fixtures, tile, backsplash. I'm not much of a designer - okay, not one at all. I met with Roy and his team at his design center and after about 90 min. or so came up with a unique flooring, backsplash design to match the granite countertops and cabinets I picked out.

Cut to about 2 months later (total time from intial contact to completion). OH MY GOSH!!! Like my headline says, this job went so above anything we had thought of. Not only was the end product absolutely fantastic but so was the entire process. Roy has assembled the finest work team you could ever hope to work with. Everyone, I mean everyone is absolutely professional/polite and 100% competent in their work. I dare to say you'll not find a better company to work with.

They started the job just before Christmas and hoped to have it finished prior to the holidays. Unfortunately, because of circumstances beyond their control (the tile supplier couldn't get my tile from overseas to Roy in time) this didn't happen. However, Roy and his team busted their rears to get us a functional kitchen for our holiday visitors. Also, because of the delay we were without our range microwave so they brought us a new loaner microwave to use - totally unexpected. On top of everything else, after the holidays the tile still wasn't in. Sensing my frustration (with the tile supplier NOT New Creations) Roy got our family a sizable gift certificate to our favorite restaurant. WOW! This company really steps up and delivers superb customer care.

The work was completed yesterday and I'm sitting here on my laptop today while my kitchen is detailed by the cleaning company New Creations sent over - just one more finishing touch!

If you've got your dream kitchen in mind then call New Creations. They'll deliver. If you're like me and haven't got a clue, call New Creations. They'll help you come up with a design you'll love.

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cherylandhowardView Original Review

groovy granite – We have had a lot of work done on our home of 25 years. Working with New Creations was the best experience I have had so far. Roy was straightforward and very in to making sure we were completely satisfied. Even monthes later. He gave me a notebook to walk me thru the process of redoing my kitchen and it kept me in the loop of every detail. I love, love, love, my groovy kitchen. Even the teenage boys notice it.

New Creations stands behind their work. I recommended them to my parents who had the same wonderful and dependable experience that I had.

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Best Kitchen Remodeler...Hands Down! – Roy (owner of New Creations) worked very patiently with us as we painfully crawled through the design and estimating/ bid evaluation process. He had a lot of great ideas we had not considered when we decided to remodel the kitchen. Once we finally accepted his offer, he very clearly lined out all the steps his team need to do and all the homework we needed to do in order to get all materials and resources in the right place at the right time. The first day of demo was Oct 19, 2011 and the last day of punch list tidy ups was Dec 23. The bulk of all the work and adjustments were completed by the end of November but Roy's commitment to 100% customer satisfaction kept his guys coming back until everything was right per his opinion which in a number of cases was far more detailed than ours. All of his team were very personable and we had no concerns allowing them to work in our home unattended. We got to meet all of them prior to us even signing the contract with New Creations which was just another example of how Roy took uncertainty out of the equation. Add on top this, their use of a web based project planning tool that we were given access to so we could always keep up with what was accomplished by who as well as what was coming and when. The team kept the house very neat considering the level of construction that was taking place and made sure to clean up at the end of everyday. We could not be happier with the final product New Creations delivered for us. The kitchen is far more functional than the original with lots more cabinet and drawer space without adding a single inch of sq footage. From beginning to end, Roy and his project manager, Troy were always responsive by e-mail and phone for any question that popped into our heads and the thoroughness of the upfront planning & design efforts they led resulted in no change orders or other financial surprises (except for items mandated by city code i.e. smoke detectors on every open surface in house it seems, overwhich they had no control). All of Roys' subcontractors took as much ownership of our satisfaction as Roy did for which we are very grateful. We highly recommend you consider Roy Faust and New Creations for your remodeling project, you will not be disappointed!

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After receiving countless compliments on our kitchen remodel (more like total overhaul), we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business in recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my home is now one of its best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN!

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Troy Hester should be applauded for not only representing the company well overall, but for his time and effort to keep the customer informed of plans for the week, inclusive of delays of materials and services. Troy exhibited true professionalism and strong communication skills throughout the entire multi-month experience. Roy Faust represented the company with enthusiasm, skill, and professionalism as well. Hats off to New Creations!

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Remodeling a complete kitchen is a major task and can be a major risk. After much research we chose New Creations and it was the right choice. We had a basic concept in mind for taking out the old cabinets and removing a bar height wall, but with Roy and his key players we were able to come up with a comprehensive plan. Their contributions really brought out some excellent ideas that pulled the plan together. With details on the proposed plans we were not only able to design a kitchen and bathroom we wanted, but had enough in the budget to then to make changes to the living room as well. The workmanship of the cabinets, the skilled people involved in all phases and the quality of the materials really made this a great experience. There were small issues now and then, and that is to be expected in a custom job. We had changes to make at different stages and they were quick to accommodate them all. The challenges then turned to accomplishments and we ended up with a remodel that exceeded our expectations. I have no hesitancy in recommending Roy, Troy, Greg or any of the other skilled, courteous people involved.

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Top Notch Countertops! – Roy, of New Creations Remodeling recently measured and brought out samples of granite for our kitchen counters. After viewing samples, Troy, an employee of Roy's met my husband and me at the granite showroom to pick out the actual slab to be installed. Next, a representative from the granite showroom measured again to make sure the measurements were accurate before cutting the beautiful slab we chose. The old countertops were removed and the new ones installed within a couple of weeks. The results were amazing! We appreciate

Roy's professionalism, honesty, and price. We felt he was competitive and his employees were trustworthy. I would definitely recommend New Creations for your remodeling needs.

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Kitchen Remodeling - Let Roy lead the way to success! – I first heard about New Creations at a local home show in Austin, Texas. I was a little hesitant about using a contractor that I found in this manner, however decided to give him a chance since our experience with other contractors had not produced any promising results. When Roy Faust came to our house for the first time I was immediately impressed by his professionalism, unique ideas and enthusiasm. By the time he left, I was convinced he was the perfect guy for the job, however his positive referrals sealed the deal.

Throughout the project he lived up to my complete expectations:
- Roy was easy to access
- Always willing to come on site at a moment?s notice
- Flexible and open to changes throughout all stages of the project
- Came up with fresh ideas with an eye for detail
- Managed his crew and made sure they produced quality results
- Most importantly, finished the project on-time.

For anyone that is ready to take on the challenge of kitchen remodeling, I highly recommend Roy Faust to lead the way. You won?t be disappointed.

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Condo Remodel – Quality, Integrity and Trust define the New Creations Team.

Roy Faust, New Creations owner has compiled a team that is awesome. In my opinion a man’s character and integrity is reflected through the people that represent him and Roy has accomplished this.

Our New Creations project was managed by Troy Hester, Office Manager, who did a stellar job of keeping us apprised of the daily schedule with an online project scheduling tool that was beneficial in helping us to keep track of our project. Jeremy Vincik, Project Manager, is an amazing young man with excellent people skills and I can’t say enough about him, except that he was always personable and tuned to detail.

The project at our condo was a total kitchen and bath remodel, with granite countertops and new cabinets. Our condo does not look like the same place; it’s fabulous! Chris Holland with CF Stone Works did a great job with our granite and the craftsmanship on our cabinets is just amazing thanks to Winston Cave with Texas Unique Custom Cabinets. The cabinets are awesome.

Of course, the credit goes to Roy Faust for putting this entire project together. It all started at his design center and the end result is just amazing. It was most reassuring to know that the most important thing to Roy and his team throughout the project was that we were completely satisfied with the entire process. I would highly recommend Roy and the New Creations team!

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Highly Recommend this Kitchen Remodeler! – New Creations did a fantastic job remodeling my kitchen. We added granite, new plumbing, new dry wall with granite backsplash & a travertine backsplash. Roy gave me a very fair and competitive bid (I got several bids so I knew his was fair.) All of the workmen were courteous and respectful in my home. They were helpful and interested in my concerns/feedback on the job as it progressed. Roy returned all of my calls and made sure that I was completely happy with his product/service. If you want to make sure you have a quality job, great service and a fair price - call New Creations. I would definitely use them again!

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New Creations performed a kitchen remodel for me. They did such a nice job I hired them to do a bathroom remodel a few years later.

Hiring New Creations was a great experience for me both times. From the design all the way through the project completion, they are focused on customer service.

I was extremely happy with the results of each of my remodels.

This is an honest company that does high quality work. Communication was good, workmanship was wonderful, and everyone I interacted with was very friendly.

I strongly recommend New Creations.

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